Forum Replies Created
- AuthorPosts
Andre Flores
ModeratorHello Luis,
I believe it is not necessary to keep old seasons, so you are free to move them to trash. You might want to leave them in trash for a while to make sure no bookings/settings are affected by this.
Regards,
AndreOctober 12, 2021 at 1:34 am in reply to: Feature Request: Automatic Discount Applied for Last Minute Bookings.. #1198520Andre Flores
ModeratorHello Rocco,
Developing this feature would require complex changes, perhaps even developing a separate add-on, so I am afraid there are no exact steps to have such a feature implemented. I have added your up-vote to the feature request, so once there is any information regarding this matter, we will immediately let you know.
Regards,
AndreAndre Flores
ModeratorHello Larry,
Thank you for reporting the issue, I was able to replicate it on my end. I have passed the request for further investigation to our developers. They will review it and once there is any feedback from them, I will let you know.
For now the only way to resolve the issue would be manually editing reports, sorry for the inconvenience.Regards,
AndreOctober 12, 2021 at 1:14 am in reply to: Protect rates of existing bookings when updating rate matrix? #1198516Andre Flores
ModeratorHello there,
If the rate is changed, than it is indeed applied to previous bookings as well, however, this happens only in case you click “Recalculate Total Price” button while on the booking page in the back-end. This is how Rates functions by default at the moment.
Regards,
AndreAndre Flores
ModeratorHello Maurice,
Do you mean that the notification language is different depending on the number of days the notification is sent before/after? Since the last update we have not received any complaints from other users regarding this matter.
Regards,
AndreAndre Flores
ModeratorHello Felix,
The issue is currently taken care of it ticket #42783, kindly expect an email with further updates there.
Regards,
AndreAndre Flores
ModeratorHello Rocco,
There are no specifics in creating child theme for Albatross theme, you may follow directions from this article.
Regards,
AndreAndre Flores
ModeratorHello there,
You will not need to use HB WooCommerce Payments plugin to sell tickets, as this plugin can be only used to allow using WooCommerce payment gateways for accommodation bookings within Hotel Booking plugin.
Basically, you will not be able to add accommodation bookings and tickets to the same cart, you will need to sell them separately.Regards,
AndreOctober 8, 2021 at 6:56 am in reply to: I have a problem with reservations spread over 2 seasons #1197206Andre Flores
ModeratorThis reply has been marked as private.Andre Flores
ModeratorHello Buce,
Make sure to set the Limit option to “1” in order to have the fee charged once per the whole stay: https://prnt.sc/1vb8nn5.
Regards,
AndreAndre Flores
ModeratorHello Daniel,
Kindly submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.
Regards,
AndreAndre Flores
ModeratorHello Martin,
You have lost changes after plugin update as you performed them directly in plugin files, so you will need to perform them once again. As an option you may back-up edited file and replace the original file with it after each update, until there is a solution.
I have passed the request for further consideration to our developers, if we receive more similar requests from other users, they might consider allowing such a possibility in one of the plugin future updates.Regards,
AndreAndre Flores
ModeratorHello Jean,
In order to be able to integrate payments available in WooCommerce to the Hotel Booking plugin, you should install WooCommerce Payments add-on for Hotel Booking. Apart from this add-on and WooCommerce plugin itself, no other plugins are required. Kindly check the following video on how to set up WooCommerce Payments add-on: https://youtu.be/9R0Jkf2-aww.
Regards,
AndreAndre Flores
ModeratorHello Jain,
The issue is caused by the fact our account at WordPress.org is temporary suspended. This does not affect our themes or plugins in any way, however, does not allow installing some plugins directly from WordPress.com repository. We have already updated our themes and included plugins in their packages. Kindly activate the theme license under Appearance ->Theme License to be able to update the Booklium theme. Once it is done, you will be able to install plugins easily. If there is still no luck, let me know so I provide you with plugins archives via email to install manually.
Regards,
AndreAndre Flores
ModeratorHello Jacques,
Kindly provide me with your website URL and temporary access to WordPress dashboard in a private reply, so I take a closer look at the issue.
Also specify exact seasons you are facing issues with.Regards,
Andre- AuthorPosts