Andre Flores

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Viewing 15 posts - 241 through 255 (of 1,926 total)
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  • in reply to: Erasing old “Seasons” #1198521

    Hello Luis,

    I believe it is not necessary to keep old seasons, so you are free to move them to trash. You might want to leave them in trash for a while to make sure no bookings/settings are affected by this.

    Regards,
    Andre

    in reply to: Feature Request: Automatic Discount Applied for Last Minute Bookings.. #1198520

    Hello Rocco,

    Developing this feature would require complex changes, perhaps even developing a separate add-on, so I am afraid there are no exact steps to have such a feature implemented. I have added your up-vote to the feature request, so once there is any information regarding this matter, we will immediately let you know.

    Regards,
    Andre

    in reply to: report exporting duplicate values #1198518

    Hello Larry,

    Thank you for reporting the issue, I was able to replicate it on my end. I have passed the request for further investigation to our developers. They will review it and once there is any feedback from them, I will let you know.
    For now the only way to resolve the issue would be manually editing reports, sorry for the inconvenience.

    Regards,
    Andre

    in reply to: Protect rates of existing bookings when updating rate matrix? #1198516

    Hello there,

    If the rate is changed, than it is indeed applied to previous bookings as well, however, this happens only in case you click “Recalculate Total Price” button while on the booking page in the back-end. This is how Rates functions by default at the moment.

    Regards,
    Andre

    in reply to: Multiple languages (WPML) #1198485

    Hello Maurice,

    Do you mean that the notification language is different depending on the number of days the notification is sent before/after? Since the last update we have not received any complaints from other users regarding this matter.

    Regards,
    Andre

    in reply to: Invoice has no tax informations #1197231

    Hello Felix,

    The issue is currently taken care of it ticket #42783, kindly expect an email with further updates there.

    Regards,
    Andre

    in reply to: How to create a child theme for Albatross Theme? #1197226

    Hello Rocco,

    There are no specifics in creating child theme for Albatross theme, you may follow directions from this article.

    Regards,
    Andre

    in reply to: Woocommerce Payment vs HB Woocommerce Payments #1197221

    Hello there,

    You will not need to use HB WooCommerce Payments plugin to sell tickets, as this plugin can be only used to allow using WooCommerce payment gateways for accommodation bookings within Hotel Booking plugin.
    Basically, you will not be able to add accommodation bookings and tickets to the same cart, you will need to sell them separately.

    Regards,
    Andre

    in reply to: I have a problem with reservations spread over 2 seasons #1197206
    This reply has been marked as private.
    in reply to: Make room services mandatory #1197205

    Hello Buce,

    Make sure to set the Limit option to “1” in order to have the fee charged once per the whole stay: https://prnt.sc/1vb8nn5.

    Regards,
    Andre

    in reply to: Calendar Sync stuck on “waiting” #1197204

    Hello Daniel,

    Kindly submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Wrong behaviour of search results #1193331

    Hello Martin,

    You have lost changes after plugin update as you performed them directly in plugin files, so you will need to perform them once again. As an option you may back-up edited file and replace the original file with it after each update, until there is a solution.
    I have passed the request for further consideration to our developers, if we receive more similar requests from other users, they might consider allowing such a possibility in one of the plugin future updates.

    Regards,
    Andre

    in reply to: Woocommerce Payment vs HB Woocommerce Payments #1193329

    Hello Jean,

    In order to be able to integrate payments available in WooCommerce to the Hotel Booking plugin, you should install WooCommerce Payments add-on for Hotel Booking. Apart from this add-on and WooCommerce plugin itself, no other plugins are required. Kindly check the following video on how to set up WooCommerce Payments add-on: https://youtu.be/9R0Jkf2-aww.

    Regards,
    Andre

    in reply to: Unable to install Plugins in Booklium #1193328

    Hello Jain,

    The issue is caused by the fact our account at WordPress.org is temporary suspended. This does not affect our themes or plugins in any way, however, does not allow installing some plugins directly from WordPress.com repository. We have already updated our themes and included plugins in their packages. Kindly activate the theme license under Appearance ->Theme License to be able to update the Booklium theme. Once it is done, you will be able to install plugins easily. If there is still no luck, let me know so I provide you with plugins archives via email to install manually.

    Regards,
    Andre

    in reply to: No accommodations found #1193327

    Hello Jacques,

    Kindly provide me with your website URL and temporary access to WordPress dashboard in a private reply, so I take a closer look at the issue.
    Also specify exact seasons you are facing issues with.

    Regards,
    Andre

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Viewing 15 posts - 241 through 255 (of 1,926 total)
1 2 3 … 16 17 18 … 127 128 129