Andre Flores

Forum Replies Created

Viewing 15 posts - 1,381 through 1,395 (of 1,926 total)
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  • in reply to: Limiting calendar availability (booking window) #1024892
    Andre Flores
    Moderator

    Hello there,

    Unfortunately, there is no exact release date yet, however, I am sure it will be released shortly.

    Regards,
    Andre

    in reply to: Sync Calendars #1024891
    Andre Flores
    Moderator

    Hello Philip,

    Yes, kindly expect an e-mail response to submitted request, you should receive it shortly.

    Regards,
    Andre

    in reply to: Polylang support #1024307
    Andre Flores
    Moderator

    Hello there,

    Thank you for your up-vote, it has been counted.

    Regards,
    Andre

    in reply to: Limiting calendar availability (booking window) #1024305
    Andre Flores
    Moderator

    Hello there,

    Unfortunately, there is no such option in the plugin at the moment. However, our developers are currently working on implementing the Booking Window feature to the plugin and it should be released soon – I believe this will be exactly what you are looking for.

    Regards,
    Andre

    in reply to: Sync Calendars #1024304
    Andre Flores
    Moderator

    Hello Philip,

    I would recommend that you submit your request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Conflict with WooCommerce cart? #1024302
    Andre Flores
    Moderator

    Hello Hevilat,

    Bookings are not actually added to cart, only the “reservation” product itself, which is used to allow using WooCommerce payment gateways. Although the Hotel Booking plugin allows multi-booking, there is no cart functionality in the plugin and you are unable to remove specific accommodation types from your reservation, even using WooCommerce cart.

    Regards,
    Andre

    in reply to: Plugin generates no PDF file #1024300
    Andre Flores
    Moderator

    Hello John,

    There are no specific server requirements, some servers do not allow certain file types to be managed, so you may need to contact your hosting provider in order to make sure PDF file type is accepted.

    Regards,
    Andre

    in reply to: Plugin generates no PDF file #1024296
    Andre Flores
    Moderator

    Hello Sebastian,

    Try deactivating those WooCommerce PDF plugins as well as other additional active plugins, they may cause conflicts with Hotel Booking PDF Invoices.

    Regards,
    Andre

    in reply to: Conflict with WooCommerce cart? #1023388
    Andre Flores
    Moderator

    Hello Hevilat,

    I am not quite sure why you need to remove the reservation from cart, could you kindly clarify? In order to have the WooCommerce Payments working properly you should have a product price set above zero. The guest will not be actually charged for that product as it is only used to be able to proceed to WooCommerce payment gateway after the booking is made.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello Carla,

    In this case you may disable sending out automatic e-mails with the balance due to your Guests and control the process manually – you may do that under Accommodation ->Extensions ->Payment Request tab: https://prnt.sc/v9xzjw. Simply set the User Pays option to “Deposit” under Accommodation ->Settings tab and allow your Guests paying the remaining amount on arrival. For those, who you want to pay online, you may send payment request manually directly from the booking page: https://prnt.sc/v9y10a.

    Regards,
    Andre

    in reply to: Plugin generates no PDF file #1023375
    Andre Flores
    Moderator

    Hello Sebastian,

    I have checked the “Generate Invoice” option and was able to get valid PDF file opened in a browser tab. I suggest that the issue may be caused by your server configuration, have you tried uploading any PDF file to your library and opening it in a browser tab? Does it work fine?
    It may happen that the PDF file type is not supported due to your server-specific configuration. If this is not the case, kindly submit your request to our Help Desk providing a temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: How do I retrieve the status of a booking #1022933
    Andre Flores
    Moderator

    Hello James,

    Thank you for sharing your experience, it is much appreciated. It is really great that you have been able to implement such a feature, it has been requested by some Hotel Booking users recently. We also do have this feature request in mind and consider it for future plugin updates.

    Regards,
    Andre

    in reply to: Stripe – No such payment_intent #1022932
    Andre Flores
    Moderator

    Hello Karl,

    There should be no issues with the Hotel Booking and Stripe integration since Stripe is used by multiple users without any issues.
    Kindly submit a request to our Help Desk providing a temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: services in the room page #1022928
    Andre Flores
    Moderator

    Hello Maria,

    You may add a shortcode to any template file, e.g.:

    echo do_shortcode( '[mphb_services ids="26,31,35,40"]' );

    For more information refer to this thread.

    Regards,
    Andre

    in reply to: Generate Invoice for Client #1022598
    Andre Flores
    Moderator

    Hello there,

    We are delighted to let you know that we have just released the great PDF Invoices add-on for Hotel Booking, make sure to check it out now!
    Do not hesitate to get back to me if you have any questions.
    We are also open to any suggestions related to add-on improvement, so feel free to share your thoughts about by commenting this thread.

    Regards,
    Andre

Viewing 15 posts - 1,381 through 1,395 (of 1,926 total)