Andre Flores

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Viewing 15 posts - 1,261 through 1,275 (of 1,926 total)
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  • in reply to: Seasons are Broken #1047045
    Andre Flores
    Moderator

    Hello Jason,

    Thank you for reporting the issue, it was resolved in the latest Hotel Booking v. 3.9.1 update on December, 10th.

    Regards,
    Andre

    in reply to: Seasons are Broken #1047039
    Andre Flores
    Moderator

    Hello Janina,

    By default the price for the maximum available number of guests is displayed on the Checkout page unless you select the desired number of guests – this is how the plugin works by default. This was done on purpose in order to make sure the user selects valid number of guests before proceeding to confirm the booking.

    Regards,
    Andre

    in reply to: Seasons are Broken #1047037
    Andre Flores
    Moderator

    Hello Jason,

    I have tested the latest Hotel Booking plugin version with WordPress 5.6 and was unable to replicate the issue – seasons are updated/created without any issues. If the issue persists on your end, kindly submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: How to book multiple different rooms in 1 booking #1047027
    Andre Flores
    Moderator

    Hello Chris,

    As I can see you are using single accommodation type availability shortcode, which only allows to book that specific accommodation type. If you would like your guests to be able to book several different accommodation types at a time, you will need to use [mphb_availability_search] widget to get all the available accommodation types on the Search Results page – this is where your guests will be able to book several accommodation types at once.

    Regards,
    Andre

    in reply to: how to remove the search thumbnail gallery ? #1047017
    Andre Flores
    Moderator

    Hello Krishna,

    Get back to me with the URL to the page in question on your website, so I take a closer look at it.

    Regards,
    Andre

    in reply to: Review settings on Accommodation Reviews widget not working #1046998
    Andre Flores
    Moderator

    Hello Bob,

    Please note that the widget is used to list reviews only, there is no option to allow writing a new review in the widget. As for the rating types, I have checked it on my local installation and rating types are displayed. If the issue persists on your end, submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at it.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello Marcus,

    It took some time to replicate the issue and find out what caused it. The issue with overbooking was resolved on December, 10th and included in the Hotel Booking plugin v. 3.9.1 update.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello Matthew,

    You are most welcome, I am glad that the issue was resolved.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello Matthew,

    I am afraid I did not quite get your point, I have checked an example page and the availability calendar looks fine displaying available and booked dates. I have also checked the booking form and it also works fine – I was able to search for dates, which are not booked and get the result.
    Could you kindly describe steps to replicate the issue you are facing? Alternatively submit a request to our Help Desk specifying those steps and providing temporary access to your WordPress dashboard.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello Marcus,

    The ticket #33365 has been taken care of already, you should receive an e-mail shortly.

    Regards,
    Andre

    in reply to: Editing Slides #1042241
    Andre Flores
    Moderator

    Hello Katie,

    The Home page slider slides are added via child pages of the Home page. Navigate to Pages and open Home page child pages for editing: https://prnt.sc/vvnzcr – you will be able to change the image, which is set as Featured Image at the lower right and the slide caption added in the Excerpt field. The slide title is defined as the page title: https://prnt.sc/vvo0g9.

    Best regards,
    Andre

    in reply to: problems with Booking Rule #1042235
    Andre Flores
    Moderator

    Hello Gabriel,

    Unfortunately, there is no such option in the plugin, however, we do have such a feature request and I have added your up-vote to it as well. In case there are more similar requests from other users, we will consider adding this option to one of the plugin future updates.
    Meanwhile you may temporary disable the booking rule before adding booking via admin panel and then activate it back.

    Regards,
    Andre

    in reply to: Price changes / Not showing real prices #1042230
    Andre Flores
    Moderator

    Hello Karl,

    On the Checkout page the price is displayed according to the number of guests selected. Before you select the desired number of guests, the price in the price breakdown is displayed per the maximum available capacity, that is why it may differ and will be displayed accordingly once the number of guests is selected.

    Regards,
    Andre

    in reply to: Taxes for room booking #1042228
    Andre Flores
    Moderator

    Hello Oliver,

    Currently there is no option to achieve this in the Hotel Booking plugin, however, we do have such a feature request and I have added your up-vote to it as well.
    Meanwhile, you may try the workaround provided by one of our users.

    Regards,
    Andre

    in reply to: Add fixed fee for the whole stay #1041432
    Andre Flores
    Moderator

    Hello Shana,

    You may add it as a Fee under Bookings ->Taxes & Fees tab – make sure to set the Type to “Per accommodation / per day” and the Limit to “1 day”, so it is charged once per the whole stay: https://prnt.sc/vuvrf5.

    Regards,
    Andre

Viewing 15 posts - 1,261 through 1,275 (of 1,926 total)