[Andre Flores]

Hello Maurice,

You may hide the button by adding the following code under Appearance ->Customize ->Additional CSS:

.mphb_sc_payment_request_checkout-submit-wrapper.mphb_sc_checkout-submit-wrapper {
	display: none;
}

Regards,
Andre

[Andre Flores]

Hello Rachel,

I have installed the WP Crontrol plugin and it looks like there is an event which overrides standard synchronization event – it is called mphb_ical_sync_cron and set to run every 5 minutes. Unfortunately, there is no way to remove that event due to the following error:

The cron event mphb_ical_sync_cron could not be found.

I would recommend that you contact your server administrator to have that event removed. After that you will need to schedule a new synchronization using Clock option under Accommodation ->Settings – this should resolve the issue.

Regards,
Andre

[Andre Flores]

Hello Cindy,

The issue is the Hotel Booking plugin Payment status depends on the WooCommerce Order status, and the Booking status depends on the Payment status in its turn. First of all you should resolve the issue with Authorize.NET setting WooCommerce order to Failed status and then to Complete one – this what causes the plugin Payment status to fail, as well as the Booking due to the failed payment status.
Statuses are passed immediately and there is no way to add a delay to the process. Try testing booking with other WooCommerce payment gateways to find out whether the issue persists.

Regards,
Andre

[Andre Flores]

Hello Jo,

The issue mostly likely occurs due to cached and out-of-date WordPress ‘nonces’ (WordPress security tokens). Usually nonce is valid for 12 hours, so you may try to set the time less than 12 hours. For example, you may set 10 hours as it is recommended in the following article: https://docs.wp-rocket.me/article/975-nonces-and-cache-lifespan. Here is another helpful article on this matter: https://wpbookingcalendar.com/faq/request-do-not-pass-security-check/.

Regards,
Andre

[Andre Flores]

Hello Fenton,

You may add pets to your accommodation types using Service feature. Feel free to add several services if needed (e.g. for different pet weight) and allow your guests to select the number of pets they are taking with them.

Regards,
Andre

[Andre Flores]

Hello Arnaud,

You may edit the menu under Appearance ->Menus tab – you will find Primary menu there. It may also happen that all the pages are listed in the menu because it is not assigned to appropriate menu location. Click “Manage Locations” tab under Appearance ->Menus and make sure to assign desired menu to the “Primary” location: https://prnt.sc/13tpwkw.

Regards,
Andre

[Andre Flores]

Hello Remko,

Thank you for your up-vote, it has been counted.

Regards,
Andre

[Andre Flores]

Hello Andrea,

Unfortunately, there is no option to replace the featured image on the Home page with the slider, however, you may try using third-party slider plugins and implement a slider to the desired position, e.g. via shortcode.

Regards,
Andre

[Andre Flores]

Hello Jon,

Try switching the calendar style under Accommodation ->Settings ->Calendar Theme option. If the issue persists, I would recommend that you submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.

Regards,
Andre

[Andre Flores]

Hello Aleksandar,

Try navigating to Settings ->Permalinks (if you are able to) and save settings there without performing any changes. Once it is done, refresh the page and try links in your dashboard, they should work fine. If the issue persists, it may be a conflict with installed plugins/themes, so try temporary deactivating additional plugins or/and switching the theme to WordPress default one to find out whether the issue is caused by them.
If there is no luck, I would recommend that you contact your hosting provider, they might be able to assist you with this matter.

Regards,
Andre

[Andre Flores]

Hello Louise,

The issue is caused by the Helligdomsklipperne title in the Omkringliggende seværdigheder section, it is too long and that is why the horizontal scroll is added. You may try decrease the font size for that section titles for mobile devices, so it fits the screen width.

Regards,
Andre

[Andre Flores]

Hello there,

Thank you for your detailed question, it is much appreciated.
Currently there is no option in the Hotel Booking plugin to charge services per child, unfortunately. We do have such a feature request and I have added your up-vote to it as well. In case there are more requests from other users, we might consider implementing this option in one of the plugin future updates.
Meanwhile, you may try the workaround from this thread.

Regards,
Andre

[Andre Flores]

Hello there,

The booking is not cancelled automatically while using offline payment methods, e.g. Direct Bank Transfer. Such payment methods require manual admin control, this is why I suggested to add a note to your guests, so they are aware of the payment rules on your website and pay in time.

Regards,
Andre

[Andre Flores]

Hello there,

You may try to achieve the desired result using a combination of third-party plugins for user roles, e.g. Adminimize, User Role Editor, Controlled Admin Access by Ruby etc.
We do have a feature request to add special user roles to the plugin, so developers could create custom roles for owners, staff members etc.
We are currently collecting feedback from other users and planning to implement this feature in one of the plugin future updates.

Regards,
Andre

[Andre Flores]

This reply has been marked as private.

[Author]

Posts