[Andre Flores]

Hello Panagiotis,

I have checked your website and images are displayed in the slider. Let me know if you have managed to resolve the issue already.

Regards,
Andre

[Andre Flores]

Hello Jindřich,

From your description it works properly, as you can not book the whole property, when even a single date is booked for one of three apartments.
Booking can not be imported to an accommodation in case any of the booked dates is occupied by another booking, you may only block the whole property in case all the dates are free to book.

Regards,
Andre

[Andre Flores]

Hello Byron,

There may be a conflict with other plugins you are using. Try temporary deactivating them and checking whether the datepicker pops up. If the issue persists, provide me with your website URL and temporary access to WordPress dashboard in a private reply, so I take a closer look at the issue.

Regards,
Andre

[Andre Flores]

Hello Maurice,

You may add the following code under Appearance ->Customize ->Additional CSS:

.mphb-payments-table {
	border-collapse: collapse;
	margin: 0 0 1.5em;
	text-align: left;
        width: 100%;
}
.mphb-payments-table td, th {
	padding: 1rem 1.25rem;
	border: 1px solid #ededed;
}
.mphb-payments-table th {
	font-weight: 600;
}

Regards,
Andre

[Andre Flores]

Hello Maurice,

The booking ID is displayed on the Booking Confirmed page, as well as sent to your guests’ email after they book a stay. This makes your guests aware of what their booking ID is.
We will take your suggestion into consideration for future plugin updates though, thank you.

Regards,
Andre

[Andre Flores]

Hello Maurice,

You may hide the button by adding the following code under Appearance ->Customize ->Additional CSS:

.mphb_sc_payment_request_checkout-submit-wrapper.mphb_sc_checkout-submit-wrapper {
	display: none;
}

Regards,
Andre

[Andre Flores]

Hello Rachel,

I have installed the WP Crontrol plugin and it looks like there is an event which overrides standard synchronization event – it is called mphb_ical_sync_cron and set to run every 5 minutes. Unfortunately, there is no way to remove that event due to the following error:

The cron event mphb_ical_sync_cron could not be found.

I would recommend that you contact your server administrator to have that event removed. After that you will need to schedule a new synchronization using Clock option under Accommodation ->Settings – this should resolve the issue.

Regards,
Andre

[Andre Flores]

Hello Cindy,

The issue is the Hotel Booking plugin Payment status depends on the WooCommerce Order status, and the Booking status depends on the Payment status in its turn. First of all you should resolve the issue with Authorize.NET setting WooCommerce order to Failed status and then to Complete one – this what causes the plugin Payment status to fail, as well as the Booking due to the failed payment status.
Statuses are passed immediately and there is no way to add a delay to the process. Try testing booking with other WooCommerce payment gateways to find out whether the issue persists.

Regards,
Andre

[Andre Flores]

Hello Jo,

The issue mostly likely occurs due to cached and out-of-date WordPress ‘nonces’ (WordPress security tokens). Usually nonce is valid for 12 hours, so you may try to set the time less than 12 hours. For example, you may set 10 hours as it is recommended in the following article: https://docs.wp-rocket.me/article/975-nonces-and-cache-lifespan. Here is another helpful article on this matter: https://wpbookingcalendar.com/faq/request-do-not-pass-security-check/.

Regards,
Andre

[Andre Flores]

Hello Fenton,

You may add pets to your accommodation types using Service feature. Feel free to add several services if needed (e.g. for different pet weight) and allow your guests to select the number of pets they are taking with them.

Regards,
Andre

[Andre Flores]

Hello Arnaud,

You may edit the menu under Appearance ->Menus tab – you will find Primary menu there. It may also happen that all the pages are listed in the menu because it is not assigned to appropriate menu location. Click “Manage Locations” tab under Appearance ->Menus and make sure to assign desired menu to the “Primary” location: https://prnt.sc/13tpwkw.

Regards,
Andre

[Andre Flores]

Hello Remko,

Thank you for your up-vote, it has been counted.

Regards,
Andre

[Andre Flores]

Hello Andrea,

Unfortunately, there is no option to replace the featured image on the Home page with the slider, however, you may try using third-party slider plugins and implement a slider to the desired position, e.g. via shortcode.

Regards,
Andre

[Andre Flores]

Hello Jon,

Try switching the calendar style under Accommodation ->Settings ->Calendar Theme option. If the issue persists, I would recommend that you submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.

Regards,
Andre

[Andre Flores]

Hello Aleksandar,

Try navigating to Settings ->Permalinks (if you are able to) and save settings there without performing any changes. Once it is done, refresh the page and try links in your dashboard, they should work fine. If the issue persists, it may be a conflict with installed plugins/themes, so try temporary deactivating additional plugins or/and switching the theme to WordPress default one to find out whether the issue is caused by them.
If there is no luck, I would recommend that you contact your hosting provider, they might be able to assist you with this matter.

Regards,
Andre

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