- This topic has 4 replies, 3 voices, and was last updated 2 months, 2 weeks ago by J. Davis.
- May 31, 2021 at 11:01 am #1132650Cindy HaublParticipant
We are having a recent problem with cancellation emails being sent before the payment is finalized by Authorize.net.
You can see on this transaction that a Cancellation Email was sent at 7:06pm, yet one minute later at 7:07pm, an Approved Booking email was also sent:
This is causing confusion for some of our customers.
Here is a screenshot of the WooCommerce Order Notes. Note the initial payment failure that one minute later is Successfully completed:
What is going on? Is there a way to *delay* all emails until a failure or success of a payment is completely finalized? Seems that emails are being delivered too quickly and not based on final settlement of the payment. There should be a 5 minute delay at least to allow for payment processor confirmation/settlement.
How do we fix this?
We are using Hotel Booking Version 3.9.7 and Hotel Booking WooCommerce Payments Version 1.0.7 on WP 5.7.2.June 2, 2021 at 8:45 pm #1134238Cindy HaublParticipant
Hello? Is anyone there who can reply to this question please?June 3, 2021 at 4:58 am #1134440Andre FloresModerator
The issue is the Hotel Booking plugin Payment status depends on the WooCommerce Order status, and the Booking status depends on the Payment status in its turn. First of all you should resolve the issue with Authorize.NET setting WooCommerce order to Failed status and then to Complete one – this what causes the plugin Payment status to fail, as well as the Booking due to the failed payment status.
Statuses are passed immediately and there is no way to add a delay to the process. Try testing booking with other WooCommerce payment gateways to find out whether the issue persists.
AndreApril 18, 2022 at 8:56 am #1291779Cindy HaublParticipant
I wanted to follow up on this issue again to see if there are any additional updates. We only have one gateway, so we are unable to test another and customers are receiving “cancelled” emails. Is there anything else we can try? I know that in one instance, the customer entered an incorrect zip code, but I’m not sure what the others are doing.
CindyApril 19, 2022 at 7:47 am #1292347J. DavisKeymaster
Thanks for your comment. Could you please clarify the issue that occurs on your side? Is it exactly the same as it is described in the first comment on this topic? Could you specify the version of the Hotel Booking plugin, version of HB WooCommerce Payments, etc?
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