[Andre Flores]

Hello, Andor!

As far as I know the issue has been resolved in ticket #27257. The issue was caused by non-secured (HTTP) image link included in one of CSS rules under your Themify custom CSS section.

Regards,
Andre

[Andre Flores]

Hello, Aaron!

I am glad that you have managed to resolve the issue. It would be appreciated if your share your solution with other users, in case they face the same issue.

Regards,
Andre

[Andre Flores]

Hello, Jim!

The “Details” section you can see in the documentation is a screenshot of the front-end, not the back-end. It is added in the documentation, so you could see how the section looks like on your website depending on capacity configuration.

Regards,
Andre

[Andre Flores]

Hi, Aaron!

Thanks, we will check your request in more details and help you to resolve it.

Regards,
Andre

[Andre Flores]

Hello, Prenesh!

Unfortunately, there is no option to categorize seasons or rates by default.
As for the shortcode, you should make sure to replace 999 with your accommodation type ID. You may get the ID by navigating to Accommodation ->Accommodation Types and hovering the desired accommodation type.
I would ask that you submit a request to our Help Desk regarding issues with 2021 season and errors you have got.

Regards,
Andre

[Andre Flores]

Hello, Ashley!

Please try copying the key and pasting it to any text editor, in order to check that the key is correct and there are no spaces before and after the key. After that, navigate to the License tab, clear the License Key field and save changes. Once it is done, paste the new valid key without any spaces and save changes once again – this should work.
If the issue somehow persists, kindly submit a request to our Help Desk.

Regards,
Andre

[Andre Flores]

Hello, Aaron!

You should make sure your Browser and Server API keys are valid and inserted in MotoPress settings first. If you are sure they are valid, I would ask to submit a request to our Help Desk providing temporary access to your Dashboard, so we take a closer look at the issue.

Regards,
Andre

[Andre Flores]

Hello, Cindy!

I am glad that you have managed to resolve the issue, thank you for your feedback. I hope you are enjoying the Hotel Booking plugin 🙂

Regards,
Andre

[Andre Flores]

Hello, Ashley!

As I can see you have purchased Aquentro theme and Checkout Fields add-on for Hotel Booking. Please make sure you are using correct license key for the theme, you may get it right in you personal MotoPress account: under the Purchases tab click “View Licenses” link next to the Aquentro theme purchase in order to get the license. If you still face difficulties with activating the license, feel free to submit a request to our Help Desk.

Regards,
Andre

[Andre Flores]

Hello, Ashley!

Please note that the Hotel Booking plugin built in the theme can be updated only along with the theme itself. It usually takes our developers some time to update the theme, in order to make sure everything works in tact. In case you do not want to wait for a theme update, you may get the plugin license separately, in order to receive automatic updates in your Dashboard regardless of the theme version.

Regards,
Andre

[Andre Flores]

Hi, Talha!

Add the following code under Appearance ->Customize ->Additional CSS:

.page-id-876 #secondary {
	display: none;
}
.page-id-876 #primary {
	width: 100%;
}
.page-id-876 #main {
	max-width: 100%;
}
.page-id-876 .wrapper.clear {
	width: 100%;
	max-width: none;
}
@media (min-width: 992px) {
.page-id-876 .wrapper {
	padding-left: 0;
	padding-right: 0;
}}

This will make the Butt Lodges 2 page looking like Butt Lodges 1 page.

Regards,
Andre

[Andre Flores]

Hi, Maria!

You are most welcome!

Regards,
Andre

[Andre Flores]

Hi, Talha!

You are most welcome 🙂

Regards,
Andre

[Andre Flores]

Hello, Maria!

I have checked our Help Desk and can see one of our experts working on your requests in ticket #27416. If you need anything else, let me know.

Regards,
Andre

[Andre Flores]

Hi, Maria!

It depends on what exactly you need help with. If you would like to have the Hotel Booking configured for you per your requirements, perhaps, our new “Hotel Booking Plugin Initial Configuration” service will suit you more, than Extended Support. I would recommend that you describe your requests in our Help Desk in details to get further information about what service it is better to consider in your case.

Regards,
Andre

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