[Andre Flores]

Hello, Ashley!

Please try copying the key and pasting it to any text editor, in order to check that the key is correct and there are no spaces before and after the key. After that, navigate to the License tab, clear the License Key field and save changes. Once it is done, paste the new valid key without any spaces and save changes once again – this should work.
If the issue somehow persists, kindly submit a request to our Help Desk.

Regards,
Andre

[Andre Flores]

Hello, Aaron!

You should make sure your Browser and Server API keys are valid and inserted in MotoPress settings first. If you are sure they are valid, I would ask to submit a request to our Help Desk providing temporary access to your Dashboard, so we take a closer look at the issue.

Regards,
Andre

[Andre Flores]

Hello, Cindy!

I am glad that you have managed to resolve the issue, thank you for your feedback. I hope you are enjoying the Hotel Booking plugin 🙂

Regards,
Andre

[Andre Flores]

Hello, Ashley!

As I can see you have purchased Aquentro theme and Checkout Fields add-on for Hotel Booking. Please make sure you are using correct license key for the theme, you may get it right in you personal MotoPress account: under the Purchases tab click “View Licenses” link next to the Aquentro theme purchase in order to get the license. If you still face difficulties with activating the license, feel free to submit a request to our Help Desk.

Regards,
Andre

[Andre Flores]

Hello, Ashley!

Please note that the Hotel Booking plugin built in the theme can be updated only along with the theme itself. It usually takes our developers some time to update the theme, in order to make sure everything works in tact. In case you do not want to wait for a theme update, you may get the plugin license separately, in order to receive automatic updates in your Dashboard regardless of the theme version.

Regards,
Andre

[Andre Flores]

Hi, Talha!

Add the following code under Appearance ->Customize ->Additional CSS:

.page-id-876 #secondary {
	display: none;
}
.page-id-876 #primary {
	width: 100%;
}
.page-id-876 #main {
	max-width: 100%;
}
.page-id-876 .wrapper.clear {
	width: 100%;
	max-width: none;
}
@media (min-width: 992px) {
.page-id-876 .wrapper {
	padding-left: 0;
	padding-right: 0;
}}

This will make the Butt Lodges 2 page looking like Butt Lodges 1 page.

Regards,
Andre

[Andre Flores]

Hi, Maria!

You are most welcome!

Regards,
Andre

[Andre Flores]

Hi, Talha!

You are most welcome 🙂

Regards,
Andre

[Andre Flores]

Hello, Maria!

I have checked our Help Desk and can see one of our experts working on your requests in ticket #27416. If you need anything else, let me know.

Regards,
Andre

[Andre Flores]

Hi, Maria!

It depends on what exactly you need help with. If you would like to have the Hotel Booking configured for you per your requirements, perhaps, our new “Hotel Booking Plugin Initial Configuration” service will suit you more, than Extended Support. I would recommend that you describe your requests in our Help Desk in details to get further information about what service it is better to consider in your case.

Regards,
Andre

[Andre Flores]

Hi, Prenesh!

Unfortunately, no screenshots were provided in your post.

1). The automatic seasons extension or their duplicating is currently unavailable within default Hotel Booking functionality. However, we do have such a feature request, in case there are more requests from other users regarding this matter, we will consider adding it to one of plugin future updates.

2). Prices can be controlled via Rates only, there is no option to do that in other way so far.

3). I would recommend using availability calendar shortcode, so your Guests could see dates, available for specific accommodation type, e.g.:

[mphb_availability_calendar id="999" monthstoshow="2,3"]

You may use the shortcode on search results page to show availability calendar for a single or several accommodations there.

4). Currently there is no automatic calculation available within Rates, you will need to set prices for different variations of children/adults manually.

5). You may create several seasons and configure different rates for them. For example, you may have one Main season, and two mid-seasons – Jan-Feb and Aug-Dec. What you should make sure to do is to place the mid-season rates above the main season, so they get higher priority: https://prnt.sc/sriikh.

Please note, that Hotel Booking plugin, built in the theme, is updated along with the theme only. It takes some time for our developers to update the theme, therefore, the plugin update in the theme may also take some time. You may always get the plugin license separately in order to receive its updates regardless of the theme version.

As for image scaling issue, kindly submit a request to our Help Desk, so we take a closer look at it.

Regards,
Andre

[Andre Flores]

Hello, Sash!

Thank you for your request, we will take it into account. If there are more similar requests from other users, we will consider adding this feature in future.

Regards,
Andre

[Andre Flores]

Hi, Gabriel!

You are always welcome!

Regards,
Andre

[Andre Flores]

Hi, Gabriel!

You should make sure to create physical accommodations for each accommodation type, configure seasons and rates – this will make your lodging available in availability search. Check this article for more details.

Regards,
Andre

[Andre Flores]

Hi, Maryam!

In case you have blocked certain accommodation, the accommodation type will still be available in availability search, since there may be other accommodations assigned to it: https://prnt.sc/spuqkg. If this is not the case and you have only one accommodation assigned to the accommodation type, you should make sure you are using [mphb_availability id="777"] shortcode, and not the [mphb_availability_search], since the latter one checks availability for all the accommodation types you have, not specific accommodation type.

Regards,
Andre

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