- This topic has 3 replies, 2 voices, and was last updated 3 years, 6 months ago by Andre Flores.
- June 3, 2020 at 9:33 pm #962555Ashley HuttonParticipant
I have tried activating the theme license however it isn’t being accepted.
I am getting: Invalid license.
License keys do not match.June 4, 2020 at 7:22 am #962630Andre FloresModerator
As I can see you have purchased Aquentro theme and Checkout Fields add-on for Hotel Booking. Please make sure you are using correct license key for the theme, you may get it right in you personal MotoPress account: under the Purchases tab click “View Licenses” link next to the Aquentro theme purchase in order to get the license. If you still face difficulties with activating the license, feel free to submit a request to our Help Desk.
AndreJune 4, 2020 at 1:50 pm #962874Ashley HuttonParticipant
Here is a video of me trying to activate the theme with the correct keyJune 5, 2020 at 7:22 am #963149Andre FloresModerator
Please try copying the key and pasting it to any text editor, in order to check that the key is correct and there are no spaces before and after the key. After that, navigate to the License tab, clear the License Key field and save changes. Once it is done, paste the new valid key without any spaces and save changes once again – this should work.
If the issue somehow persists, kindly submit a request to our Help Desk.
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