J. Davis

Forum Replies Created

Viewing 15 posts - 1,111 through 1,125 (of 3,452 total)
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  • in reply to: Availability Calendar Prices Incorrect #1390682

    Hi Robert, Thanks for your feedback.

    in reply to: Availability Calendar Optimization #1390681

    Hi Felizia,

    As for your website, we could not see an issue with calendar loading time, and it loaded fast enough. Actually, it took up to 2 seconds.
    Anyway, you may submit a ticket to our support team so we could look at your WordPress installation and configurations of the plugin.

    best regards,
    John Davis

    in reply to: Channel Manager #1390266

    Thank you for your feedback.

    in reply to: How make The coupon Code affect Night and service #1390265

    Hi Anthony, Thank you, your upvote has been added.

    in reply to: Not design accommodation type page. #1390260

    Hi David,

    We have recently released an update for Hotel Booking Styles & Templates addon where we have added the possibility to create custom templates using Gutenberg blocks. You may install this plugin and activate it. Then navigate to Accommodation > Templates and create a template. Once it is created you may go to edit Accommodation Types and apply the created Template.
    If you prefer using Elementor you may compose the template with this editor, though Gutenberg includes more blocks for now and this editor is available in WordPress by default. Actually, you may create different templates for each accommodation type.

    best regards,
    John Davis

    in reply to: Portrait vs Landscape mode – dissapearing elements on main page #1390201

    Hi Maciej,

    Thanks for your reply. Perhaps there is some kind of conflict with a third-party plugin installed on your site. You may try disabling the third-party plugins installed on your website to find the one that caused an issue.
    Let me know if it is helpful.

    best regards,
    John Davis

    in reply to: Caroussel not working on single rental page #1390188

    Hi Sophie,

    Thanks for your question. We could not replicate the issue with a gallery on a single property page with any PHP version from 7.6 and newer. Could you please specify what exact version is installed on your server? Could you provide a link to your accommodation-type page?

    best regards,
    John Davis

    in reply to: New Booking: Missing proper rate price #1390187

    Hi Chris, Thanks for your feedback.

    in reply to: Php Version from booklium #1390175

    Hi Sophie,

    Thanks for contacting us. The theme and the hotel booking plugin are compatible with PHP 8.0 and 8.1 so you may go ahead and upgrade to PHP on your server.

    best regards,
    John Davis

    in reply to: Details on search results page #1390167

    Hi Dale,

    As for hiding the Details section of each property on the search results page so you need to edit the Search results page and edit the parameters of shortcode/block/widget (it depends on the editor that was used to add search results on the page).
    If you need more exact steps I will kindly ask you to specify how the search results are added to the pages (by shortcode, Gutenberg block, Elemenotor widget, or Divi module).

    best regards,
    John Davis

    in reply to: Availability Calendar Optimization #1390156

    Hi Georgios,

    I’ve checked your site and I see that the availability issue is caused by LiteSpeed caching plugin. It causes an error
    ‘Request does not pass security verification. Please refresh the page and try one more time.‘
    Please try to exclude the pages with calendars and forms from caching.
    Also, I’ve noticed that some images are still loading from an HTTP connection. It means that HTTPS was not completely enabled.

    best regards,
    John Davis

    in reply to: Hotel Booking Plugin not in Purchases #1390150

    Hi Georgios,

    Thanks for your question. I can see you have purchased only the HB WooCommerce addon on our site. I’ve checked your site by the link in another forum topic and I see that you use a third-party theme where the author added our Hotel Booking plugin. So you may contact the author of your theme and ask him to add an updated version of the Hotel Booking plugin to the theme.
    Otherwise, you may purchase a plugin on our site and update it independently from the theme https://motopress.com/products/hotel-booking

    best regards,
    John Davis

    in reply to: Portrait vs Landscape mode – dissapearing elements on main page #1390074

    Hi Maciej,

    Thanks for your question. Could you please check the Albatross theme demo whether you experience the same issue on your device?
    If the home page on the demo site works correctly please provide the URL of your site so I could check it too.

    best regards,
    John Davis

    in reply to: Send email to admin when a booking is cancelled #1390072

    Hi,

    You need to make sure the following option is enabled at Accommodation > Settings User can cancel booking via link provided inside email..
    Then you may navigate to Accommodation > Admin Emails and configure email template Cancelled Booking Email

    best regards,
    John Davis

    in reply to: Changing theme layout #1390071

    Hi Giovanni,

    When you decide to import another demo to the site you add its content to the already imported one. In other words, old data is not removed when the new demo is imported. Thus it is recommended to reset the WordPress installation and delete all the existing content – properties, bookings, posts, pages, media, etc. You may use the third-party plugin to reset WordPress installation.
    If you wish to keep some of the existing data you need to delete the unnecessary content manually.

    best regards,
    John Davis

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Viewing 15 posts - 1,111 through 1,125 (of 3,452 total)
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