Andre Flores

Forum Replies Created

Viewing 15 posts - 811 through 825 (of 1,932 total)
  • Author
    Posts
  • Hello Carl,

    Unfortunately, there is no such option in the Hotel Booking plugin at the moment, the information you have mentioned can be checked in the back-end calendar only.
    We will take your suggestion into consideration though and in case there are more similar requests from other users, we might consider adding this option in one of the plugin future updates.

    Regards,
    Andre

    in reply to: PayPal account optional in paypal but it doesnt work #1101044

    Hello Zlatan,

    Unfortunately, I was unable to replicate the issue locally, when using Business PayPal account it does not require guests to have a PayPal account, they can pay with a credit card without having to log in.
    I would recommend that you contact PayPal regarding this matter, they should be able to assist.

    Regards,
    Andre

    in reply to: Error in Stripe gateway #1101043

    Hello Mario,

    You will need to enable WP Debug mode in order to find out what exactly causes the error, check this article on how to do that.
    You may also provide your website URL and temporary access to WordPress dashboard in a private reply.

    Regards,
    Andre

    in reply to: Error in Stripe gateway #1100470

    Hello Mario,

    Make sure you are using valid keys for Stripe and Braintree (sandbox keys in your case), as sometimes you might want to use live keys in the sandbox mode. Also make sure there are no other payment gateways which are not set up enabled in your settings. If the issue persists, submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: What is the heading font of the Alpenhouse theme? #1100468

    Hello Rachel,

    The headings font family is “Roboto Slab”, feel free to use it for your own headlines.

    Regards,
    Andre

    in reply to: Display prices as XX.XX instead of XX #1100465

    Hello Jonas,

    Currently there is no option to change the price format in the plugin. We do have such a feature request and I have added your up-vote to it as well. In case there are more requests from other users, we might consider adding such option in one of the plugin future updates.

    Regards,
    Andre

    in reply to: problems with viewing photos #1099403

    Hello Luis,

    We have had several updates since the issue arose, however, they have not completely resolved the issue indeed. Since Hotel Booking v. 3.9.3 release at the end of January the issue has been fixed.

    Regards,
    Andre

    Hello Elle,

    I believe there is no option to get back to the booking confirmation page once you left it. You will need to check availability once again and proceed to checkout after that.

    Regards,
    Andre

    in reply to: Very high cpu usage, sync calls every second #1098851

    Hello Andy,

    I would recommend to set the “Automatically delete sync logs older than” option to the minimum possible interval (Day) – this will prevent database from being overloaded with sync logs.

    Regards,
    Andre

    in reply to: problems with viewing photos #1098849

    Hello Luis,

    Kindly submit a request to our Help Desk, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: List of Plugins #1098848

    Hello Kalvis,

    You may find them in /assets/plugins/ folder of the downloaded alpenhouse.zip file.

    Regards,
    Andre

    Hello Joseph,

    Unfortunately, there is no tutorial for this, if you have difficulties changing icons feel free to submit a request to our Help Desk, so we assist you further with this matter.

    Regards,
    Andre

    in reply to: Wrong behaviour of search results #1098839

    Hello Mario,

    The issue is search results rely on the check-in/check-out date in the first place, not the selected number of adults/children. You may hide both adults and children fields in settings and create them as an additional attributes according to the directions from the previously provided article. This will make sure your guests only get those apartments that match the selected number of adults/children in search results.

    Regards,
    Andre

    in reply to: Change layout in search results #1098771

    Hello David,

    Kindly submit a request to our Help Desk, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Coupon code does not decrease the amount of deposit #1098303

    Hello Marco,

    However, this is already possible by adding booking from the back-end or simply blocking accommodations using booking rules, could you let me know why these two options do not suit you?
    If you need to book all the accommodations, you may still do that easily using one of the aforementioned options. You have a possibility to book or block all the accommodation types at once.

    Regards,
    Andre

Viewing 15 posts - 811 through 825 (of 1,932 total)