Andre Flores

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Viewing 15 posts - 196 through 210 (of 1,926 total)
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  • in reply to: Custom rates for seasons #1203251

    Hello Hugo,

    In order for us to take a closer look at your configuration, I kindly ask that you submit a request to our Help Desk, providing your website URL and temporary access to WordPress dashboard.

    Regards,
    Andre

    in reply to: Synchronizing 2+ rooms in a single reservation #1203248

    Hello Nelson,

    This is an interesting case, although we have not received similar complaints from other users so far. I would kindly ask that you provide me with your website URL, temporary access to WordPress dashboard and specify the booking ID in question in a private reply, so I take a closer look at the issue.

    Regards,
    Andre

    in reply to: Feature request: more permissions for users not Admin #1203247

    Hello Tomas,

    Thank you for the up-vote, I have added your email to the feature request contacts list, so you will be notified once the feature is released.

    Regards,
    Andre

    in reply to: Site layout boxed #1203240

    Hello Felizia,

    The topic has been already addressed in our Help Desk.

    Regards,
    Andre

    in reply to: Search Form search button #1203239

    Hello Felizia,

    The topic has been already addressed in our Help Desk.

    Regards,
    Andre

    in reply to: Space at the top of pages #1203238

    Hello Felizia,

    The topic has been already addressed in our Help Desk.

    Regards,
    Andre

    in reply to: Product details in checkout #1203235

    Hello Nicolas,

    I am afraid for now this is the only available option, which allows to display basic information about the booking under product information on WooCommerce Checkout page.

    Regards,
    Andre

    in reply to: How to add custom accomodation details? #1203234

    Hello Frank,

    Unfortunately, there is no option to configure accommodations, only accommodation types. If you would like to configure each property, you will need to create them as separate accommodation types, otherwise there is no option to achieve the desired result.
    Images, rates, attributes etc. can be only applied to accommodation types.

    Regards,
    Andre

    in reply to: Variable price count per person #1203232

    Hello Albertus,

    That is correct, this is exactly how the plugin functions by default. We force guests to select the number of guests once again on Checkout page in order to avoid any kind of mistakes from their end. By default the price in the price breakdown is displayed according to the maximum number of guests possible for booking in corresponding accommodation, however, on check availability page correct price is displayed once you check availability for certain dates and for certain number of guests, so there should be no confusion at all.
    We do have a feature request to have this flow changed and we are currently collecting a feedback from our users. In case there are more requests from other users, we might consider changing the way the plugin calculates prices on Checkout page. For now this is how the plugin functions by default.

    Regards,
    Andre

    in reply to: Syncing with Agoda #1203231

    Hello David,

    Thank you for the information, it is much appreciated.
    The issue is we allow synchronization with any external calendar that supports iCal. I believe Agoda has direct integration with their partners and do not allow synchronization with external calendars outside of their partners list. MotoPress does not have direct integration or specific partners, so I am afraid there is not much we can do from our end. If Agoda are able to provide .ics links for their calendars, we will be able to provide ours to them, so the synchronization is performed.

    Regards,
    Andre

    in reply to: Payment via Stripe and save credit card details. #1203229

    Hello Carla,

    Please note that the plugin was not created by MotoPress, so we can not guarantee its compatibility with the Hotel Booking. Unfortunately, we can not advise on any other plugin to use, you may try to look for similar plugins for WooCommerce, however, they can be used on your own risk only.
    Thank you for comprehension.

    Regards,
    Andre

    in reply to: Luviana Logo Home Page #1203227

    You are most welcome, I am glad it worked for you 🙂

    Regards,
    Andre

    Hello Felizia,

    The issue is taken care of in our Help Desk, kindly refer to replies in the ticket.

    Regards,
    Andre

    in reply to: Automatic calendar synchronization does not work #1203225

    Hello there,

    Please note that there are no global issues with synchronization, each case appears to be a unique one. If you face issues with synchronization, kindly submit a request to our Help Desk, so I take a closer look at the issue.

    Regards,
    Andre

    in reply to: I have a problem with reservations spread over 2 seasons #1203158
    This reply has been marked as private.
Viewing 15 posts - 196 through 210 (of 1,926 total)