[Andre Flores]

Hi, Anton!

I would ask submitting a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.

Regards,
Andre

[Andre Flores]

Hi, Michal!

I am afraid this script will not block current and the next day dates in the calendar, it would require adding more code and scripts. Currently we do not have a quick solution to this request, therefore it is listed in our feature requests list.

Regards,
Andre

[Andre Flores]

Hello, Michal!

There is a workaround for blocking the current date in the calendar, you may do that by adding the following code under Appearance ->Customize ->Additional CSS:

.mphb-selectable-date.datepick-today {
    pointer-events: none;
}

As for the next day, currently there is no such feature available in the plugin, however, we do have such a feature request. I have added your up-vote to it as well, and once there are more similar requests from other users, we will consider adding it to one of plugin future updates.

Regards,
Andre

[Andre Flores]

Hello, Christelle!

That is great! I am glad that you have managed to resolve the issue and your website is up and running again 🙂

Regards,
Andre

[Andre Flores]

Hi, Kerry!

Sorry for confusion, the code should look as follows:

@media (max-width: 991px) {
.site-branding {
	z-index: 9;
}}

This will make the logo clickable throughout the website.

Regards,
Andre

[Andre Flores]

Hello, Elisabeth!

The syncing depends on the iCal file exported from the Booking.com. If the file does not include cancellations, then they will not be imported to your Hotel Booking calendar. You may easily check it by opening the .ics link in your browser and downloading the file to your local drive – open the file for editing and check whether cancellations are present in the file. If they are, then the Hotel Booking plugin will check all the previous bookings during next sync and in case some bookings are no longer there (due to cancellation for example), then they will be removed from the calendar and the dates will be available again.

Regards,
Andre

[Andre Flores]

Hello, Anton!

What payment method exactly are you using? As Kostas mentioned in his last reply he used Bank Account payments, therefore the booking status was not changed to Confirmed after the payment, the status needs to be changed from Pending to Confirmed by admin, since the plugin does not “know” whether the funds arrived to the bank account.

Regards,
Andre

[Andre Flores]

Hi there!

Thanks for your suggestion, it is much appreciated. Could you specify how exactly you think “private notes” feature should look like? Is it something that the admin can see in the back-end right on the accommodation type editing page or maybe somewhere else?

Regards,
Andre

[Andre Flores]

Hi, Kerry and Felix!

I am still working on your cases in tickets #28001 and #28370 respectively. There have been no complaints regarding Notifications not working properly recently, so I assume these two are some issue-specific cases.

Regards,
Andre

[Andre Flores]

Hi, Kerry!

Try adding the following code under Appearance ->Customize ->Additional CSS:

@media (max-width: 991px) {
.home .site-branding {
	z-index: 9;
}}

This should make the logo clickable on mobile devices.

Regards,
Andre

[Andre Flores]

Hi, Kerry!

The Instagram top bar overlaps your sticky mobile header, therefore, the logo and the hamburger menu is not visible. I would recommend that you try disabling sticky header for mobile resolutions, since it may cause issues while navigating through your website on mobile devices. If you check original Villagio theme in Instagram, you will find out the header is displayed fine and fully visible on mobile devices.

Regards,
Andre

[Andre Flores]

Hello, Christelle!

Try navigating to WPML ->Support tab and click “Troubleshooting”: https://prnt.sc/ti1i7h. In the Clean Up section select “Checkout Fields” from the drop-down and click “Synchronize posts taxonomies” button. Once it is done, click “Clear cache in WPML” button below: https://prnt.sc/ti1k0i. After that navigate back to Bookings ->Checkout Fields – fields should appear for the default website language. Please note that you will need to add translations for other languages.
If this does not work, deactivate the WPML plugin and its components under Plugins tab and then activate them back – this should help.

Regards,
Andre

[Andre Flores]

Hi, Ryan!

Unfortunately, there is no time frame for the Aquentro theme update at the moment, as our developers are currently busy with other priority tasks.
If there are any updates regarding this matter, I will immediately let you know.
Thank you for understanding.

Regards,
Andre

[Andre Flores]

Hi, Melle!

In case you are using iDeal or any other payment, except for the credit card payment, you must set up webhooks in your Stripe account. You will find detailed directions on how to do that in the documentation.
Make sure the following event types are enabled in your Stripe account:

• charge.succeeded
• source.chargeable
• source.canceled
• source.failed

Check the screenshot on how it should look like in the Stripe dashboard: https://prnt.sc/ti181z.

Regards,
Andre

[Andre Flores]

Hello there!

Unfortunately, there is no option of adding internal notes to bookings. As an option you may change the booking style in the back-end calendar, so specific bookings are highlighted with different color. One of our users has shared his workaround in this topic.
I hope this helps.

Regards,
Andre

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