[Andre Flores]

Hello, Anton!

What payment method exactly are you using? As Kostas mentioned in his last reply he used Bank Account payments, therefore the booking status was not changed to Confirmed after the payment, the status needs to be changed from Pending to Confirmed by admin, since the plugin does not “know” whether the funds arrived to the bank account.

Regards,
Andre

[Andre Flores]

Hi there!

Thanks for your suggestion, it is much appreciated. Could you specify how exactly you think “private notes” feature should look like? Is it something that the admin can see in the back-end right on the accommodation type editing page or maybe somewhere else?

Regards,
Andre

[Andre Flores]

Hi, Kerry and Felix!

I am still working on your cases in tickets #28001 and #28370 respectively. There have been no complaints regarding Notifications not working properly recently, so I assume these two are some issue-specific cases.

Regards,
Andre

[Andre Flores]

Hi, Kerry!

Try adding the following code under Appearance ->Customize ->Additional CSS:

@media (max-width: 991px) {
.home .site-branding {
	z-index: 9;
}}

This should make the logo clickable on mobile devices.

Regards,
Andre

[Andre Flores]

Hi, Kerry!

The Instagram top bar overlaps your sticky mobile header, therefore, the logo and the hamburger menu is not visible. I would recommend that you try disabling sticky header for mobile resolutions, since it may cause issues while navigating through your website on mobile devices. If you check original Villagio theme in Instagram, you will find out the header is displayed fine and fully visible on mobile devices.

Regards,
Andre

[Andre Flores]

Hello, Christelle!

Try navigating to WPML ->Support tab and click “Troubleshooting”: https://prnt.sc/ti1i7h. In the Clean Up section select “Checkout Fields” from the drop-down and click “Synchronize posts taxonomies” button. Once it is done, click “Clear cache in WPML” button below: https://prnt.sc/ti1k0i. After that navigate back to Bookings ->Checkout Fields – fields should appear for the default website language. Please note that you will need to add translations for other languages.
If this does not work, deactivate the WPML plugin and its components under Plugins tab and then activate them back – this should help.

Regards,
Andre

[Andre Flores]

Hi, Ryan!

Unfortunately, there is no time frame for the Aquentro theme update at the moment, as our developers are currently busy with other priority tasks.
If there are any updates regarding this matter, I will immediately let you know.
Thank you for understanding.

Regards,
Andre

[Andre Flores]

Hi, Melle!

In case you are using iDeal or any other payment, except for the credit card payment, you must set up webhooks in your Stripe account. You will find detailed directions on how to do that in the documentation.
Make sure the following event types are enabled in your Stripe account:

• charge.succeeded
• source.chargeable
• source.canceled
• source.failed

Check the screenshot on how it should look like in the Stripe dashboard: https://prnt.sc/ti181z.

Regards,
Andre

[Andre Flores]

Hello there!

Unfortunately, there is no option of adding internal notes to bookings. As an option you may change the booking style in the back-end calendar, so specific bookings are highlighted with different color. One of our users has shared his workaround in this topic.
I hope this helps.

Regards,
Andre

[Andre Flores]

Hello, Joka!

Thanks for your up-vote, it has been counted.

Regards,
Andre

[Andre Flores]

This reply has been marked as private.

[Andre Flores]

You are most welcome, Mark!

Regards,
Andre

[Andre Flores]

Hello, Melle!

Please note that Stripe does not send payment receipts in test mode, so you won’t receive any Stripe payment notification automatically. To view or send receipts manually, you should log in to your Stripe account ->Payments tab and make sure to enable “View text data” option: https://prnt.sc/thckin.Also, make sure to test the Stripe with the Sandbox mode enabled in your Payment settings of the Hotel Booking plugin: https://prnt.sc/thclxz. You may also use test credit card data in order to test Stripe payment, there is no need to proceed with the real payment.
As for the webhooks, they are only required in case you are using payments, other than Card Payments, since it does not require webhooks to be configured.

Regards,
Andre

[Andre Flores]

Hello, Michal!

If you would like to overwrite the function itself, then yes, the code should be added to your child theme functions.php file.

Regards,
Andre

[Andre Flores]

This reply has been marked as private.

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