Stripe payment is not visible in the account

  • This topic has 3 replies, 2 voices, and was last updated 9 months ago by Andre Flores.
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  • #978775
    Melle Lefferts
    Participant

    Hello,

    With the hotel booking I have connected with stripe.
    I have made a test accomodation for 1€ to see if the payment is working, I was able to pay the €1,- but the payment is not visible in my stripe dashboard and it is not visible on the booking pages of my WordPress website.

    I added public and secret key but I did not add webhook, should I add that as well?

    Would love to hear from you,

    Melle

    #979083
    Andre Flores
    Moderator

    Hello, Melle!

    Please note that Stripe does not send payment receipts in test mode, so you won’t receive any Stripe payment notification automatically. To view or send receipts manually, you should log in to your Stripe account ->Payments tab and make sure to enable “View text data” option: https://prnt.sc/thckin.Also, make sure to test the Stripe with the Sandbox mode enabled in your Payment settings of the Hotel Booking plugin: https://prnt.sc/thclxz. You may also use test credit card data in order to test Stripe payment, there is no need to proceed with the real payment.
    As for the webhooks, they are only required in case you are using payments, other than Card Payments, since it does not require webhooks to be configured.

    Regards,
    Andre

    #979192
    Melle Lefferts
    Participant

    Thank you for the reply,

    When I tested I thought everything was working well so I added my live API keys.

    No I tried to pay again, the money has been withdrawn from my bank account but it is not visible in my stripe dashboard, the test data is set to off. Also in Stripe logs I’ve seen that the payment was unsuccesful.

    The payment was through iDeal so I have added the webhook (I hope I did that ok, since I couldn’t find anything about that in the documentation).

    I chatted with Stripe support and they told me to contact you since the connection between the WordPress website and Stripe couldn’t be made correctly.

    Is there anything I can change in the plugin settings to make the payments work?

    #979650
    Andre Flores
    Moderator

    Hi, Melle!

    In case you are using iDeal or any other payment, except for the credit card payment, you must set up webhooks in your Stripe account. You will find detailed directions on how to do that in the documentation.
    Make sure the following event types are enabled in your Stripe account:

    • charge.succeeded
    • source.chargeable
    • source.canceled
    • source.failed

    Check the screenshot on how it should look like in the Stripe dashboard: https://prnt.sc/ti181z.

    Regards,
    Andre

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