Admin and Customer does not receive Hotel Booking Plugin Email

  • This topic has 7 replies, 3 voices, and was last updated 2 months ago by Andre Flores.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #954261
    Kostas Kontos
    Participant

    Hi,
    I have activate Woocommerce Payments plugin.
    After that I don’t receive the Hotel Booking email for the confirmation as admin or customer when I use the Woocommerce payment mode.
    I only receive, as admin or customer, the Woocommerce email about my reservation which does not include room type informations.
    When I use Hotel Booking payments methods I receive the confrimation Emails from Hotel Booking Plugin.
    Thanks for help

    Kostas

    #956357
    Andre Flores
    Moderator

    Hello, Kostas!

    Check if the booking/order status is Confirmed – this will make sure both admin and the customer receive confirmation e-mail. If it is, check the booking Logs in order to find out whether the e-mail has been sent to admin/customer: https://prnt.sc/sk5dfx. I would also recommend that you configure SMTP on your website, you may use one of the WordPress plugins, e.g. Post SMTP Mailer – it also allows to check any e-mail event to find whether e-mails on your website were sent/delivered.
    If the issue persists, do not hesitate to submit a request to our Help Desk.

    Regards,
    Andre

    #957798
    Kostas Kontos
    Participant

    Thank you Andre,
    Because I used Woocommerce payment via Bank Account the Booking status was not confirmed.

    Kostas KOntos

    #958212
    Andre Flores
    Moderator

    Hello, Kostas!

    I see, thank you for the feedback. I am glad that we were able to get to the bottom of the issue.

    Regards,
    Andre

    #979763
    Anton Ignakov
    Participant

    Hi,
    How it can be that order status is Pending however payment is successful? Should not it be Confirmed automatically? I use Woocommerce Payments and do not receive confirmation as admin. Customer do not receive too.

    #980120
    Andre Flores
    Moderator

    Hello, Anton!

    What payment method exactly are you using? As Kostas mentioned in his last reply he used Bank Account payments, therefore the booking status was not changed to Confirmed after the payment, the status needs to be changed from Pending to Confirmed by admin, since the plugin does not “know” whether the funds arrived to the bank account.

    Regards,
    Andre

    #980238
    Anton Ignakov
    Participant

    I use payments by Tinkoff bank and customers pay by visa and other cards online. I have their plugin installed.

    #980689
    Andre Flores
    Moderator

    Hi, Anton!

    I would ask submitting a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

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