- This topic has 7 replies, 3 voices, and was last updated 10 months, 1 week ago by Andre Flores.
- July 14, 2020 at 5:04 pm #979527Christelle MaitreParticipant
I have just bought and installed this plugin,
I have followed your installation instructions, have just activated the license and now I would like to edit fields, but when I go to Bookings – Checkout fields, there is no field to edit !!
In the counter, I have 11 fields (I created one, creation looks fine) but in the list of fields to edit, I have only one : mine.
“Checkout Fields Add New
Filtrer la liste des articles Tous (11) | Le mien (1) | Publié (11)
Anglais (0) | Français (1) | Toutes les langues (1)”
My site is in french, I use WPLM for French and English : an idea : language issue to list the fields if your fields are not french or english ?
Looking forward to your reply. thanksJuly 14, 2020 at 6:49 pm #979553Christelle MaitreParticipant
in additional, on my checkout page, after this installation, all standard fields are gone, no field is proposed
Required fields are followed by *”July 15, 2020 at 7:00 am #979656Andre FloresModerator
Try navigating to WPML ->Support tab and click “Troubleshooting”: https://prnt.sc/ti1i7h. In the Clean Up section select “Checkout Fields” from the drop-down and click “Synchronize posts taxonomies” button. Once it is done, click “Clear cache in WPML” button below: https://prnt.sc/ti1k0i. After that navigate back to Bookings ->Checkout Fields – fields should appear for the default website language. Please note that you will need to add translations for other languages.
If this does not work, deactivate the WPML plugin and its components under Plugins tab and then activate them back – this should help.
AndreJuly 15, 2020 at 11:44 am #979788Christelle MaitreParticipantThis reply has been marked as private.July 15, 2020 at 3:46 pm #979949Christelle MaitreParticipant
you can close the ticket. I solve my issue : recovery mode, deactivate the plugin Page Builder Widget Pack, and only after deactivate wplm then reactive both. I seems that we had to respect a correct sequence to avoid any issue beetween these tow plugings…
and Checkout files are now in the list 😉
perfect, thanks a lot
Kd LaurentJuly 16, 2020 at 6:46 am #980131Andre FloresModerator
That is great! I am glad that you have managed to resolve the issue and your website is up and running again 🙂
AndreSeptember 21, 2020 at 2:15 pm #1007621Florian HollatzParticipant
Hi Andre, I have a similar problem. Whenever I activate the checkout field plugin it takes the “Your Information – Required fields are followed by *” text into english. When the plugin is deactivated it is displayed in german. Can you help with that?September 22, 2020 at 7:17 am #1007905Andre FloresModerator
I would recommend that you submit your request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.
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