Andre Flores

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Viewing 15 posts - 1,576 through 1,590 (of 1,932 total)
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  • in reply to: Automatically block an accommodation for n days after check-out date? #1001759

    Hello, David!

    The feature is already in our developers’ to-do list, I believe we are close to starting to implement this feature in the plugin. Once there are further updates, we will immediately let you know.
    Thank you for your patience.

    Regards,
    Andre

    in reply to: mphb_sync_logs takes a lot of space #1001757

    Hello, Ryan!

    Thank you for cooperation 🙂

    Regards,
    Andre

    in reply to: Accommodation Gallery displaying in unformatted layout. #1001750

    Hello, Colin!

    Please note that the plugin inherits the active theme styles, therefore, some custom styling changes may be required in order to make the gallery looking per your desire. I would recommend that you submit a request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Pending Payment Time / Woocommerce Payment Integration #1001748

    Hello there,

    I am afraid there has been a misunderstanding, since such changes would require major changes in the plugin core functionality, which can not be covered by the Extended Support. I would recommend that you submit your request to our Help Desk for further discussion of this matter.

    Regards,
    Andre

    in reply to: Luviana Accommodation Gallery and html structure #1000991

    Hello there,

    Check this article in order to learn how to edit single accommodation type pages. You will find out how to change some elements positions or disable them.

    Regards,
    Andre

    in reply to: Pending Payment Time / Woocommerce Payment Integration #1000971

    Hello there!

    The status of bookings paid via offline payments is set to “Pending Admin” by default, as well as the WooCommerce order status is set to “On-hold” – both statuses do not allow booking/order automatic cancellation. The admin receives a notification that the order has been placed. If the payment is not processed within next 10 minutes, the admin will have to change the booking/order status to “Cancelled” manually – this is how the offline payments processing works.

    Regards,
    Andre

    in reply to: mphb_sync_logs takes a lot of space #999342

    Hi, Ryan!

    Yes, you are right, looks like the “mphb_ical_sync_rooms_queue_processed_data” option is outdated, it was used in the previous versions of Hotel Booking. Are you still unable to log in to your Dashboard? If so, I would recommend that you submit a request to our Help Desk providing FTP and WordPress admin access credentials, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Service Add On Quantity #999339

    Hello, Amanda!

    You may use the “Guest Choice” option for the service and limit the maximum amount to the length of stay: https://prnt.sc/ubcdj7. Such configuration will allow your Guests to choose the number of times (nights) they want to use the service for.

    Regards,
    Andre

    in reply to: tourist tax in Germany #998881

    Hello there,

    So far there are no updates regarding this matter, however, I have added your up-vote to the feature request. Although the feature does not appear to be popular among Hotel Booking users, however, if there are more requests regarding this matter, we will consider adding this option to one of plugin future updates.

    Regards,
    Andre

    in reply to: Hover on Tablet and Smartphone not working #998870

    Hello, Manuel!

    Do you mean the availability search form pop-up calendar? Since the calendar itself is not clickable by default.
    I have checked it on mobile devices and was unable to replicate the issue. Kindly provide me with the link to the page in questions, so I check it on my end.

    Regards,
    Andre

    in reply to: Change Accomodation Type of existing (and booked) room #998865

    Hi, Manuel!

    We will definitely keep your request in mind and in case there are more similar requests from other users, we will consider adding this feature to one of plugin future updates.

    Regards,
    Andre

    in reply to: Print a reservation sheet for guests and export to spreadsheet #998855

    Hello, Sylvain!

    Unfortunately, generating invoices feature is not available in the Hotel Booking at the moment, however, we do have such a feature request and it is already in our to-do list. I have added your up-vote to it as well. Once there are any updates regarding this matter, we will let you know.

    Regards,
    Andre

    in reply to: Huge padding/spacing on checkout page #998849

    Hello, Charlotte!

    It does look like a CSS issue, however, looks like the layout issue is caused by some additional plugins/scripts. Try deactivating additional plugins to find out whether one of them causes the Checkout page to look like this. If the issue persists, I would recommend that you submit your request to our Help Desk providing temporary access to your WordPress dashboard for further investigation.

    Regards,
    Andre

    in reply to: Show Pictures with Services in Check out form #998848

    Hello, Florian!

    By default there is no option to display service image on the Checkout page, however, you may add corresponding icon next to each service via custom CSS. Feel free to check an example on how to do that in this thread.

    Regards,
    Andre

    in reply to: Time zone setting in WordPress not being interpreted by plugin #997780

    Hello, Monica!

    So far there were no similar requests/complaints from other users. I would recommend that you submit a request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

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Viewing 15 posts - 1,576 through 1,590 (of 1,932 total)
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