Andre Flores

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Viewing 15 posts - 1,576 through 1,590 (of 1,926 total)
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  • in reply to: mphb_sync_logs takes a lot of space #999342
    Andre Flores
    Moderator

    Hi, Ryan!

    Yes, you are right, looks like the “mphb_ical_sync_rooms_queue_processed_data” option is outdated, it was used in the previous versions of Hotel Booking. Are you still unable to log in to your Dashboard? If so, I would recommend that you submit a request to our Help Desk providing FTP and WordPress admin access credentials, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Service Add On Quantity #999339
    Andre Flores
    Moderator

    Hello, Amanda!

    You may use the “Guest Choice” option for the service and limit the maximum amount to the length of stay: https://prnt.sc/ubcdj7. Such configuration will allow your Guests to choose the number of times (nights) they want to use the service for.

    Regards,
    Andre

    in reply to: tourist tax in Germany #998881
    Andre Flores
    Moderator

    Hello there,

    So far there are no updates regarding this matter, however, I have added your up-vote to the feature request. Although the feature does not appear to be popular among Hotel Booking users, however, if there are more requests regarding this matter, we will consider adding this option to one of plugin future updates.

    Regards,
    Andre

    in reply to: Hover on Tablet and Smartphone not working #998870
    Andre Flores
    Moderator

    Hello, Manuel!

    Do you mean the availability search form pop-up calendar? Since the calendar itself is not clickable by default.
    I have checked it on mobile devices and was unable to replicate the issue. Kindly provide me with the link to the page in questions, so I check it on my end.

    Regards,
    Andre

    in reply to: Change Accomodation Type of existing (and booked) room #998865
    Andre Flores
    Moderator

    Hi, Manuel!

    We will definitely keep your request in mind and in case there are more similar requests from other users, we will consider adding this feature to one of plugin future updates.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello, Sylvain!

    Unfortunately, generating invoices feature is not available in the Hotel Booking at the moment, however, we do have such a feature request and it is already in our to-do list. I have added your up-vote to it as well. Once there are any updates regarding this matter, we will let you know.

    Regards,
    Andre

    in reply to: Huge padding/spacing on checkout page #998849
    Andre Flores
    Moderator

    Hello, Charlotte!

    It does look like a CSS issue, however, looks like the layout issue is caused by some additional plugins/scripts. Try deactivating additional plugins to find out whether one of them causes the Checkout page to look like this. If the issue persists, I would recommend that you submit your request to our Help Desk providing temporary access to your WordPress dashboard for further investigation.

    Regards,
    Andre

    in reply to: Show Pictures with Services in Check out form #998848
    Andre Flores
    Moderator

    Hello, Florian!

    By default there is no option to display service image on the Checkout page, however, you may add corresponding icon next to each service via custom CSS. Feel free to check an example on how to do that in this thread.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello, Monica!

    So far there were no similar requests/complaints from other users. I would recommend that you submit a request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Synchronization problem with booking.com #997779
    Andre Flores
    Moderator

    Hello, Bernardo!

    I suggest that you delete all the logs on the screen you have provided in your screenshot first. Once it is done, try syncing the external calendars once again. I would also recommend that you navigate to Accommodation ->Settings and set the Automatically delete sync logs older than option to at least a “Week”. If the issue repeats in future, set the option to “Day” – this will prevent the database from sync logs overload.

    Regards,
    Andre

    in reply to: How change in accommodation/settings in other languanges? #997338
    Andre Flores
    Moderator

    Hi, Imre!

    There is no need to select different pages for each language under Accommodation ->Settings, you should just make sure the system pages translated versions exist. You will be able to change the text of the system pages using String Translations.
    As for the accommodations, they also should not be translated, only accommodation types themselves.
    Please note that each translation is a separate page, so it has a unique ID. The ID of an accommodation type in Spanish (ex. ID = 99), is different from the ID of the same accommodation type in French (ex. ID = 150). So when you add shortcodes of the booking system on Spanish page, make sure to use Spanish ID’s: [mphb_availability_calendar id=”99″] And if you use shortcodes on French pages of your website, use French ID’s in the shortcodes: [mphb_availability_calendar id=”150″]
    You may get the accommodation type ID by hovering its title under Accommodation ->Accommodation Types tab.
    Make sure to check this article carefully in order to learn how to translate the plugin properly.

    Regards,
    Andre

    in reply to: Change Accomodation Type of existing (and booked) room #997331
    Andre Flores
    Moderator

    Hello, Manuel!

    Do you mean you want to assign an existing accommodation to another accommodation type? If so, I am afraid such option is not available, you will need to create a new accommodation in order to be able to assign it to the desired accommodation type.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello, Thomas!

    I would kindly ask that you provide me with the example page URL and attach some screenshots on what exactly you are trying to achieve, since I am afraid I did not quiet get your point.
    Thank you in advance.

    Regards,
    Andre

    in reply to: How to remove sidebar from Products/Shop page #997329
    Andre Flores
    Moderator

    Hello, Jose!

    As far as I understood you would like to not just get rid of the sidebar, but to change the products columns count from 3 to 4. You may achieve this by following one of the provided solutions in this thread.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello, Kerry and Felix!

    I am following your concerns and frustration, our developers are doing their best to find the cause if the issue and the resolution to it. Unfortunately, it turned out to be not an easy task due to the issue specificity. Still, the issue does not occur while testing, but only with the real bookings. Our developers have installed hidden logs to your servers in order to catch the issue, so I hope that the resolution will be provided shortly.

    I hope for your understanding.

    Regards,
    Andre

Viewing 15 posts - 1,576 through 1,590 (of 1,926 total)