[J. Davis]

Hi David,

If you have already tried to deactivate plugins, switch to another theme and check content of the page for scripts and Page Builder can not be launched then you can submit a request provide admin login data and website URL. We’ll have a closer look at it.
Don’t forget to provide license key or purchase information so that we could identify your account.

Best regards,
John

[J. Davis]

Hi,

Please submit a request to our support team providing admin login details. We’ll check it for you. Also provide license key or email you have used for plugin purchase.

Best regards,
John

[J. Davis]

Hi Terri,

You can add custom style of the table you need and apply the classes to the table element at Page Builder.

Best regards,
John

[J. Davis]

Hi Jose,

You should contact your hosting provider asking them to enable PHP extension ‘mbstring’ on your server. Usually it is enabled by default.

Best regards,
John

[J. Davis]

Hi,

When I go http://……com/wp-admin it says

You must log in to access the admin area.

Could you submit a request providing details on how to login to your WordPress.

Best regards,
John

[J. Davis]

Hi Suman,

Please make sure you enabled Featured Image screen option http://prntscr.com/d7yoag

Best regards,
John

[J. Davis]

Hi Andrea,

We need to have a closer look at it. Please provide your login details in a request you submitted. Thank you.

Best regards,
John

[J. Davis]

Hi Gareth,

Make sure Mail Function is configured properly on your server. Also we would recommend to setup SMTP for sending messages at your website. There are a lot of free plugin for setting up SMTP on WordPress.

Best regards,
John

[J. Davis]

Hi Andrea,

We have released an updated version of slider where you do not need to create 3 different sliders any more. You just need to switch between the device modes and re-arrange the layers as you need http://prntscr.com/d511kv Don’t forget to set size of slider (width and height) for each device in slider settings http://prntscr.com/d510bi
If you can not see slider on mobile devices you should simply go to Slider Settings, switch to Appearance tab and clear Visibility from/till boxes.

Best regards,
John

[J. Davis]

Hi Hugo,

We have found that you have used some <script> on your pages. You should try to use Embed element within Page Builder for using scripts on pages.

Best regards,
John

[J. Davis]

Hi Hugo,

Probably there is some conflict with another plugin. You can simply deactivate all the plugins except Page Builder and see if it works. Then activate plugins one by one and find which one causes an issue.

Best regards,
John

[J. Davis]

Hi John,

Thank you for your notice. We’ve managed to replicate the issue. We’ll do our best to fix it in the next version. We are really sorry for temporary inconveniences.

Best regards,
John

[J. Davis]

Hi Daniel,

The Contact Form is integrated by Emmet Theme Engine plugin. You should translate the plugin to have those fields in another language.
Or if you use WPML plugin you can install String Translation module and translate those strings.

Best regards,
John

[J. Davis]

Hi Claudio,

That’s rather strange as Page Builder by MotoPress is fully compatible with Yoast SEO plugin. You can submit a request and we’ll have a closer look at your WordPress.

Best regards,
John

[J. Davis]

Hi Ghina,

Make sure you updated the Event after you added the Time Slots. If it is not helpful you can submit a request to our support team. We’ll have a closer look at the issue.

Best regards,
John

[Author]

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