blank page after last update

  • This topic has 8 replies, 2 voices, and was last updated 3 months ago by Andre Flores.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #368436
    Christine Weber
    Participant

    when i start the motopress editor after i made the last update there is just a blank page showing. i tried it in firefox/chrome/safari, but all are showing the same issue. in firefox there is even an error saying: script is damaged, you can either stop or debug it.

    almost finished my site, so this is really ennoying :-(.

    #369634
    J. Davis
    Keymaster

    Hi Christine,

    There are no compatibility issues with WordPress 4.6. And it is rather difficult to detect what causes an issue exactly without access to your WordPress. Please submit a request providing us with admin access data and website URL. We’ll have a closer look at your particular case.

    Best regards,
    John

    #413389
    Julia
    Guest
    This reply has been marked as private.
    #413599
    J. Davis
    Keymaster

    Hi,

    When I go http://……com/wp-admin it says

    You must log in to access the admin area.

    Could you submit a request providing details on how to login to your WordPress.

    Best regards,
    John

    #414086
    Julia
    Guest
    This reply has been marked as private.
    #415196
    Julia
    Guest

    After 4 days it still doesn’t work correct. Please, could you fix it, I can’t make changes on my website.

    #415793
    J. Davis
    Keymaster

    Hi Julia,

    I’ve checked MotoPress Page Builder and it is running perfectly http://prntscr.com/dacack Please try to clear the cache in your browser and check it again.

    Best regards,
    John

    #968325
    Eric Rynne
    Participant

    Hey there. I am currently having this issue.

    We use WP Engine for hosting. I am not able to modify the php.ini file. However, they did adjust the memory on the config.php file and I am still getting a white page when trying to edit.

    I did load an old editor and was also getting spinning gears. However, I was able to make changes by using the WordPress visual editor to the pages I needed and it showed up right, accept the pages showed up weird. So I decided loaded the most recent Motopress plugin again. Now the changes don’t even show up.

    Please help.

    Home

    #968982
    Andre Flores
    Moderator

    Hello, Eric!

    I would kindly ask that you submit your request to our Help Desk, providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

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