Andre Flores

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Viewing 15 posts - 91 through 105 (of 1,926 total)
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  • in reply to: Taxes & Fees only for users not for manual booking #1318287
    Andre Flores
    Moderator

    Hello Jas,

    Unfortunately, there is no such option to disable taxes and fees for admin bookings, you may only disable booking rules for manually added bookings.
    We will consider your suggestion for future plugin updates though.

    Best regards,
    Andre Flores

    in reply to: Prices start at: #1318283
    Andre Flores
    Moderator

    Hello Gundula,

    Currently this is how the pricing functions by default in case you have a minimum stay rule set up.
    We might consider implementing this option in one of the plugin future updates.

    Best regards,
    Andre

    in reply to: Cancelled Booking not releasing booked space #1318279
    Andre Flores
    Moderator

    Hello Shaun,

    I have checked your request locally and was unable to replicate the issue. When changing the date/time of existing booking, the previously booked date/time becomes available for booking.
    If the issue persists, submit a request to our Help Desk providing more details on the issue and temporary access to your WordPress dashboard.

    Regards,
    Andre

    in reply to: My booking system is down #1318248
    Andre Flores
    Moderator

    Hello Eric,

    Firstly, try navigating to Settings ->Permalinks and update settings without performing any changes there. After that refresh the front page and try the “book” button once again.
    If the issue persists, check so you have the system pages assigned to corresponding options under Accommodation ->Settings tab (Booking Confirmation, Search Results etc. pages).

    Best regards,
    Andre Flores

    Andre Flores
    Moderator

    Hello Kian,

    We are delighted to let you know that we have released an update for Appointment Booking plugin v. 1.11.0 with the timezone issue fixed. Feel free to update the plugin to the latest version to have the issue resolved.

    Regards,
    Andre Flores

    Andre Flores
    Moderator

    Hello Matteo,

    Thank you for your detailed feedback, it is much appreciated.
    I will make sure to pass this information to our development team.

    Regards,
    Andre

    in reply to: promotional plans #1305373
    Andre Flores
    Moderator

    Hello Jorge,

    Specify what are the conditions for those plans, are stays for couples on Thursdays and Fridays cheaper/more expensive?

    As for the search results issue, you may try the following workaround: https://support.motopress.com/hc/en-us/articles/360039318152-Why-Search-Results-page-displays-all-accommodation-types-no-matter-what-capacity-is-selected-.

    Regards,
    Andre

    in reply to: Accommodation Slider issue on mobile #1305357
    Andre Flores
    Moderator

    Hello Pat,

    I have already provided a solution in ticket #49716 in our Help Desk, kindly refer to my latest response.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello Jorge,

    Use the following code for larger screens:

    @media(min-width:721px){
     .luviana-front-page-header .child-page-content-wrapper{
       padding:3.5rem 15px 8.625rem !important;
    }}

    Regards,
    Andre

    in reply to: new “My Account” Page Reservation details #1305352
    Andre Flores
    Moderator

    Hello Eden,

    Thank you for your suggestion, it is much appreciated. Currently there is no such option in the plugin, however, we will consider it for future plugin updates.

    Regards,
    Andre

    in reply to: Two issues: no checkout and price with tax included #1305348
    Andre Flores
    Moderator

    Hello Sara,

    The issue is already taken care of in ticket #49788 of our Help Desk.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello Felizia,

    Thank you for your upvote, it has been counted.

    Regards,
    Andre

    in reply to: Weird issue with mphb_availability_calendar #1296478
    Andre Flores
    Moderator

    Hello David,

    Perhaps that was a caching issue. Anyway, I am glad it works fine now.
    Do not hesitate to contact us back in case further issues arise.

    Regards,
    Andre

    in reply to: Reservation error but payment accepted via stripe. #1296205
    Andre Flores
    Moderator

    Hello Serkan,

    This appears to be a unique issue, which requires extra time and attention to be resolved. I would kindly ask that you submit a request in our Help Desk, so we could take a closer look at the issue.
    Make sure to include booking/payment ID’s with the issue in the ticket.

    Regards,
    Andre

    in reply to: Weird issue with mphb_availability_calendar #1296202
    Andre Flores
    Moderator

    Hello David,

    That is correct, you should include the ID of accommodation type and not the accommodation itself. Provide me with the URL to the page in question and temporary access to WordPress Dashboard in a private reply, so I take a closer look at the issue.

    Regards,
    Andre

Viewing 15 posts - 91 through 105 (of 1,926 total)