Andre Flores

Forum Replies Created

Viewing 15 posts - 91 through 105 (of 1,932 total)
  • Author
    Posts
  • in reply to: Issue between Hotel Booking & Stripe #1318368

    Hello Nicolas,

    The issue no longer persists in the plugin since v. 3.9.13, so it should not occur with the latest plugin version. We have not received any complaints from users regarding Stripe since the issue has been resolved.
    Is this the first time the issue occurred?

    Regards,
    Andre

    in reply to: Divi – availability search style #1318367

    Hello there,

    You may apply the style by adding .mphb_sc_search-submit-button-wrapper class to the CSS rule as follows:

    .mphb_sc_search-submit-button-wrapper .button {
     background:#000;
     border: 1px solid #000;
     color:#fff;
     padding:15px 35px;
    }
    .mphb_sc_search-submit-button-wrapper .button:hover{
     background:#fff;
     color:#000;
    }

    Change colors to any desired ones.

    Best regards,
    Andre

    in reply to: Exception: Request failed with status: 401 #1318340

    Hello Ondrej,

    Kindly submit a request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Best regards,
    Andre Flores

    in reply to: How can I delete or else edit the home page slider #1318338

    Hello Jheryll,

    The slider on the Home page is displayed via child pages of the Home page – each slide is a child page. You may edit pages featured images and excerpt in order to edit the slider or simply get rid of child pages to disable slider. For more details check the Documentation.

    Best regards,
    Andre Flores

    in reply to: Style in Checkout Page #1318293

    Hello Sandro,

    Such changes can be applied only via CSS or by overriding default checkout functions in the child theme functions.php file. Functions for Checkout page are located in the checkout-view.php file under /wp-content/plugins/motopress-hotel-booking/includes/views/shortcodes/ directory.

    Best regards,
    Andre

    in reply to: How make The coupon Code affect Night and service #1318291

    Hello Janet,

    Thank you for your up-vote, it has been counted.
    Unfortunately, there is currently no option to achieve this or to apply rate to bookings matching certain minimum stay.

    Best regards,
    Andre

    in reply to: Taxes & Fees only for users not for manual booking #1318287

    Hello Jas,

    Unfortunately, there is no such option to disable taxes and fees for admin bookings, you may only disable booking rules for manually added bookings.
    We will consider your suggestion for future plugin updates though.

    Best regards,
    Andre Flores

    in reply to: Prices start at: #1318283

    Hello Gundula,

    Currently this is how the pricing functions by default in case you have a minimum stay rule set up.
    We might consider implementing this option in one of the plugin future updates.

    Best regards,
    Andre

    in reply to: Cancelled Booking not releasing booked space #1318279

    Hello Shaun,

    I have checked your request locally and was unable to replicate the issue. When changing the date/time of existing booking, the previously booked date/time becomes available for booking.
    If the issue persists, submit a request to our Help Desk providing more details on the issue and temporary access to your WordPress dashboard.

    Regards,
    Andre

    in reply to: My booking system is down #1318248

    Hello Eric,

    Firstly, try navigating to Settings ->Permalinks and update settings without performing any changes there. After that refresh the front page and try the “book” button once again.
    If the issue persists, check so you have the system pages assigned to corresponding options under Accommodation ->Settings tab (Booking Confirmation, Search Results etc. pages).

    Best regards,
    Andre Flores

    Hello Kian,

    We are delighted to let you know that we have released an update for Appointment Booking plugin v. 1.11.0 with the timezone issue fixed. Feel free to update the plugin to the latest version to have the issue resolved.

    Regards,
    Andre Flores

    Hello Matteo,

    Thank you for your detailed feedback, it is much appreciated.
    I will make sure to pass this information to our development team.

    Regards,
    Andre

    in reply to: promotional plans #1305373

    Hello Jorge,

    Specify what are the conditions for those plans, are stays for couples on Thursdays and Fridays cheaper/more expensive?

    As for the search results issue, you may try the following workaround: https://support.motopress.com/hc/en-us/articles/360039318152-Why-Search-Results-page-displays-all-accommodation-types-no-matter-what-capacity-is-selected-.

    Regards,
    Andre

    in reply to: Accommodation Slider issue on mobile #1305357

    Hello Pat,

    I have already provided a solution in ticket #49716 in our Help Desk, kindly refer to my latest response.

    Regards,
    Andre

    Hello Jorge,

    Use the following code for larger screens:

    @media(min-width:721px){
     .luviana-front-page-header .child-page-content-wrapper{
       padding:3.5rem 15px 8.625rem !important;
    }}

    Regards,
    Andre

Viewing 15 posts - 91 through 105 (of 1,932 total)