Andre Flores

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Viewing 15 posts - 1,531 through 1,545 (of 1,932 total)
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  • in reply to: Calendar Sync doesn’t work for cancellation from Booking.com #1007897

    Hello, Michele!

    I would recommend that you submit a request to our Help Desk providing a temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Motopress Visual Builder Not Enabled #1007896

    Hello, Éamon!

    Thank you for your feedback, it is much appreciated.
    I hope Cherry developers will be able to help.

    Regards,
    Andre

    in reply to: Add services to existing bookings #1007892

    Hello, Kean!

    Starting from v. 3.8.0 the Hotel Booking plugin allows Editing Booking feature, which means you may edit existing booking and add services to it if needed. As for the payment, you may indeed collect the balance due via Payment Request add-on, since it re-calculates the remaining balance once the booking total price is changed.

    Regards,
    Andre

    in reply to: Booking Rules #1007888

    Hello, Kean!

    You are most welcome.

    Regards,
    Andre

    in reply to: Add accommodation name (not type) to notifier email #1007886

    Hello, Thomas!

    If you create each room as an accommodation type, then yes, you will be able to see the room name in the e-mail – this can be used as a workaround.
    Currently our developers are busy with other priority tasks, however, I will take your request into consideration and in case there are more similar requests from other users, we will consider adding this option to one of the plugin future updates.

    Regards,
    Andre

    in reply to: “Book Now” Button Does Not Work #1007319

    Hello, Vic!

    Your request #30358 is now in progress, kindly expect a response shortly.

    Regards,
    Andre

    in reply to: Bulk add Services? #1007311

    Hello, Kean!

    Thank you for your up-vote, it has been also counted. Please note that your Customer will only need to do that once in order to apply corresponding services to each accommodation type, it should not take that much time.

    Regards,
    Andre

    in reply to: Booking Rules #1007310

    Hello, Kean!

    I would recommend that you submit a request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Stripe webhook delivery issues: Errors while sending the webhooks #1007277

    Hello, Emanuel!

    You are right, you should enable only event types required by the Hotel Booking plugin, you will find them below:

    source.failed
    source.canceled
    source.chargeable
    charge.failed
    charge.succeeded

    The rest of event types may be disabled.

    Regards,
    Andre

    in reply to: Add accommodation name (not type) to notifier email #1007273

    Hello, Thomas!

    Unfortunately, there is no option to display accommodation name/title, however, you may try including this information in one of the accommodation notices, duplicating the room number there: https://prnt.sc/ukxf6t – this will help to identify your Guests room numbers.

    Regards,
    Andre

    in reply to: Some sliders don’t work since WordPress update #1007248

    Hello, Sabrina!

    What sliders exactly are you referring to? I have checked the theme on my local installation and was unable to replicate any issues in Chrome browser. It would be much appreciated if you provide me with some live examples of the issue. Alternatively, submit a request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Kids don’t count as guests in additional services #1007247

    Hello, Paul!

    Unfortunately, there is no option to charge services per child in the plugin by default. However, we have such a feature request and I have added your up-vote to it as well. In case there are more similar requests from other users, we will consider adding it to one of the plugin future updates.
    Meanwhile, as an option you may add separate services per adults/children, e.g.:

    +1 Breakfast adult
    +2 Breakfast adult
    +1 Breakfast child

    Alternatively you may disable “Children” option under Accommodation ->Settings and have Guests option instead in order to be able to change each guest for selected services: https://prnt.sc/ukwmqd.

    Regards,
    Andre

    in reply to: Calendar Frontend Display #1007242

    Hello there!

    Please note that the Hotel Booking elements, including calendar, inherit styles from your active theme, so the appearance may differ from what you see on our live demos. You may try changing the Calendar Theme under Accommodation ->Settings tab in order to make the calendar appearance better: https://prnt.sc/ukwg3m. Otherwise, you will need to edit calendar CSS to make it look per your desire.

    Regards,
    Andre

    in reply to: Plugin not working Hotel booking reviews #1006497

    Hello there,

    I am delighted to let you know that the issue has been fixed and included in the latest plugin update (v. 1.2.5). make sure to update the plugin to the latest version to have the issue resolved.

    Regards,
    Andre

    in reply to: Bulk add Services? #1006459

    Hello, Kerry!

    Indeed, so far the only option to apply services to accommodation types is to do that manually on each accommodation type editing page. However, we will take your request into account and in case there are more similar requests from other users, we will consider adding this option to one of the plugin future updates.
    If anyone else needs this feature as well, feel free to let me know by commenting this topic.

    Regards,
    Andre

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Viewing 15 posts - 1,531 through 1,545 (of 1,932 total)
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