Free and Premium WordPress Plugins & Themes Forums WordPress Plugins Hotel Booking “Book Now” Button Does Not Work
- This topic has 9 replies, 6 voices, and was last updated 6 months, 3 weeks ago by J. Davis.
- AuthorPosts
- September 17, 2020 at 8:08 pm #1006375Vic LaranjaParticipant
I am experiencing an issue with the Book Now button at the bottom of the Booking Confirmation page. When I click on it, nothing happens, no page opens, no activity at all. I read a comment that it may have something to do with the Terms & Conditions page, but I’ve stripped that down to just text using an Elementor Canvas page type, no side bar.
My page is setup to Stripe directly through the Motopress Settings. I have tried to set it up using the paid Woocommerce add on, with Stripe attached but when I do that, no credit card payment options even pop up.
I need to fix this asap because this is for a client who gets transactions a few times per week. Please help me, I’ve tried to troubleshoot for hours on my own now.
September 18, 2020 at 6:24 am #1006457Andre FloresModeratorHello, Vic!
You should open the browser Developer’s Tool console (F12 key) while checking out and click “Book Now” button to see whether any errors are returned in the console. I assume there are issues with the payment gateways, which are not set-up properly. If the are unable to get to the bottom of the issue, I would recommend submitting a request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.
Regards,
AndreSeptember 19, 2020 at 7:54 pm #1006995Vic LaranjaParticipantI am still trying to figure this issue out. When I have the Accomodations>Settings>Payment Gateways set to Stripe, it allows me to input my credit card information but the Book Now button doesn’t work.
When I use Woocommerce Extension and attach it to Stripe, nothing comes up to input any credit card information at all.
I have contacted Help Desk and have not received any reply yet?
September 21, 2020 at 8:53 am #1007319Andre FloresModeratorHello, Vic!
Your request #30358 is now in progress, kindly expect a response shortly.
Regards,
AndreAugust 21, 2021 at 1:02 pm #1173900Barbara FreszParticipantHi there, I have the same issue as Vic above, and have not received any support!
August 25, 2021 at 3:22 am #1175272Silvia BovoParticipantThis reply has been marked as private.August 30, 2021 at 5:32 am #1177330Andre FloresModeratorHello Barbara,
Do you have a ticket raised regarding this matter? If so, kindly provide me with the ticket #. As for the issue Vic had, it was caused by the fact that reservation product created for WooCommerce Payments had “0” price.
Regards,
AndreAugust 30, 2021 at 5:33 am #1177333Andre FloresModeratorThis reply has been marked as private.May 15, 2024 at 9:51 am #1617375Jose SotoParticipantHi.
I’m having the same issue. My ticket number is 77567. My reservation product created for WooCommerce Payments doesn’t have “0” price so it seems there’s something else happening.
Thanks.
May 23, 2024 at 5:16 am #1621929J. DavisKeymasterHi Jose,
I see one of our agents works with you on this ticket. Please check his latest reply and do not hesitate to ask any additional questions there. - AuthorPosts
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