Andre Flores

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Viewing 15 posts - 1 through 15 (of 1,932 total)
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  • in reply to: Additional rate / price #1805976

    Hi Christine,

    The issue may be related to the server configuration, in particular low value of the max_input_vars parameter, especially if you have a lot of seasons within your rates. Try contacting your hosting provider and having this parameter value increased.
    If the issue persists, feel free to submit a request to our Help Desk at: https://support.motopress.com/hc/en-us/requests/new, so we take a closer look at the issue.

    Regards,
    Andre Flores

    in reply to: how can I migrate from Hotel Booking PRO to lite? #1789273

    Hello Eric,

    The Hotel Booking Pro version is a paid premium Hotel Booking plugin. The Lite version has limited functionality and is free.

    Regards,
    Andre Flores

    in reply to: PriceLabs Integration Not Working #1788681

    Hello Div,

    Kindly submit a request to our Help Desk at: https://support.motopress.com/hc/en-us/requests/new and provide temporary access to the WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre Flores

    in reply to: how can I migrate from Hotel Booking PRO to lite? #1788680

    Hello Michael,

    There is no specific procedure of switching from Hotel Booking Lite to Pro version. You should simply install and activate the Lite version, and then deactivate the Pro version. All the data and settings (within Hotel Booking Lite functionality) will remain.

    Could you let me know why you decided to switch from Pro to Lite version? You will loose some very useful features available in the Pro version after the switch.

    Regards,
    Andre Flores

    in reply to: Site-wide issues from upgrade #1788534

    Hello Cian,

    The issue is already under investigation in the ticket #101657.

    Regards,
    Andre Flores

    in reply to: Site-wide issues from upgrade #1788533

    Hello Diego,

    Kindly submit a request to our Help Desk at: https://support.motopress.com/hc/en-us/requests/new and provide temporary access to the WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre Flores

    in reply to: email Logo not showingq #1706221

    Thank you for letting us know, I am glad the issue no longer persists.
    Do not hesitate t contact us back if further questions/issues arise.

    I wanted to make sure you had a good experience while using the Hotel Booking plugin. Would you mind sharing your opinion of your experience at: https://motopress.com/products/hotel-booking/#edd-reviews-respond? Feedback always helps us improve and learn where we can do better.

    Best regards,
    Andre Flores

    in reply to: email Logo not showingq #1705934

    Hi Giuseppe,

    The issue is being taken care of in the ticket #87125.

    Best regards,
    Andre Flores

    in reply to: Price update in checkout #1705932

    Hi Giuseppe,

    The issue has been discussed and addressed during the live chat.

    Best regards,
    Andre Flores

    in reply to: Issues with Minimum Guests in Reservation #1705931

    Hello Giuseppe,

    Unfortunately, there is no such option in the product at the moment. We have not received similar requests from other users to date. If there are more requests from other users, our development team might decide to implement such an option in the plugin.

    Best regards,
    Andre Flores

    in reply to: accommodation page navigation #1705926

    Hello Thierry,

    You may hide it via CSS, e.g. by adding the following code under Appearance >Customize >Additional CSS:

    .single-mphb_room_type .post-navigation-wrapper {
	display: none;
}

    Best regards,
    Andre Flores

    in reply to: How to get started with the Hotel Booking mobile application #1685899

    Hi Nikos,

    Thank you for your feedback about the MotoPress Hotel Booking mobile app, it is much appreciated. We have not received similar requests from other users, however will definitely take your suggestion into account for future app updates. If there are more requests from other users, our development team might decide to implement such option in the app. We will let you know if there are any updates regarding this matter.

    Best regards,
    Andre Flores

    in reply to: Invoices for paid appointments #1671946

    Hello there,

    We’re delighted to let you know that we’ve recently released the new Appointment Booking PDF Invoices addon, which allows you to send automated PDF invoices with service and payment information as attachments to confirmed bookings: https://motopress.com/products/appointment-booking-invoices/.

    Best regards,
    Andre Flores

    in reply to: Warning Message #1652999

    Hi Robert,

    We’re delighted to let you know that we have recently released the Hotel Booking plugin update v. 5.0.3 with the warning fixed. Feel free to update the plugin to the latest version to have the issue resolved.

    Best regards,
    Andre Flores

    in reply to: Variable price count per person #1638252

    Hi everyone,

    We’re delighted to let you know that we’ve recently released the Hotel Booking plugin update v. 5.0.0 with the possibility to ease the process of adding variable pricing for adults/children. Feel free to update the plugin to get this feature.

    Best regards,
    Andre Flores

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