Andre Flores

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Viewing 15 posts - 1,051 through 1,065 (of 1,936 total)
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  • in reply to: Limit Number of People that can make an appointment #1071001

    Hello George,

    Unfortunately, there is no such feature in the plugin at the moment. I have passed your request for further consideration to our developers. In case there are more similar requests from other users, they might consider adding this feature in one of the plugin future updates.
    Anybody else, who also needs this feature feel free to let us know by commenting this topic.

    Regards,
    Andre

    in reply to: sync calendar #1070988

    Hello there,

    Are you syncing a single calendar from Booking.com to multiple accommodations in the Hotel Booking? If so, note that you are not allowed to use the same export link for more than 1 accommodation. As a workaround you may try adding some prefix to the export link, e.g. &a=1, &a=2, &a=3 etc. For example:

    https://admin.booking.com/hotel/hoteladmin/ical.html?t=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx&a=1
    https://admin.booking.com/hotel/hoteladmin/ical.html?t=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx&a=2
    https://admin.booking.com/hotel/hoteladmin/ical.html?t=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx&a=3

    etc.

    Regards,
    Andre

    in reply to: i need help with multiple accomodation #1070985

    Hello there,

    Unfortunately, we were unable to replicate the issue locally on our end. Kindly submit your request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Booking confirmation book now button message #1070977

    Hello Richard,

    You should just make sure edited language files are stored under /languages/plugins/ directory – this will make sure changes are not lost after plugin/theme update. You may check the location under Relocate tab of the Loco Translate settings: https://prnt.sc/yp4civ.

    Regards,
    Andre

    in reply to: Single person charge #1070975

    Hello Helen,

    For this purpose the Variable Pricing must be used – you should set the price per night according to the number of guests: https://prnt.sc/yp3pxx.

    Regards,
    Andre

    Hello Mathieu,

    Unfortunately, I was unable to replicate the issue on my end. I have tried the Direct Bank Transfer gateway via WooCommerce and Billing information was passed to Bookings ->Payment History: https://prnt.sc/yp35lp.
    Kindly submit your request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Altering a specific date #1070952

    Hello Helen,

    In order to do this your Client will need to create a new Season for the desired date and add a special price for this season to the Rate. She will need to make sure to drag and drop this season rate to the very top of the list in order to make sure the rate has the higher priority and is applied instead of standard rates for the same date.

    Regards,
    Andre

    in reply to: Booking confirmation book now button message #1070021

    Hello Richard,

    The message is defined in the [mphb_booking_confirmation] shortcode, in order to edit it you may use Loco Translate plugin, you will find an example on how to do that in this article.

    Regards,
    Andre

    in reply to: Accommodation-specific attributes #1070019

    Hello Beverly,

    Unfortunately, there is no option to assign attributes to accommodations, only to accommodation types. As an alternative you may group your accommodations under accommodation types with 30AMP and 50AMP hookups respectively, e.g.:

    RV site (30AMP hookups): RV 1, RV 2, RV 3 etc.
    RV site (50AMP hookups): RV 1, RV 2, RV 3 etc.

    Another option would be creating a separate accommodation type for each accommodation, so you could set desired parameters to them.

    Regards,
    Andre

    in reply to: results of the availability search #1070010

    Hello Holger,

    The only option would be enabling direct booking in order to allow your guests to book specific accommodation right from its single page, so if it is not available the guest will receive a corresponding message.
    Navigate to Accommodation ->Settings and enable the “Skip search results page and enable direct booking from accommodation pages.” option there.

    Regards,
    Andre

    Hello Mathieu,

    Yes, that is correct, the order information is included in the payment under Payment History, here is how it looks like: https://prnt.sc/yd7m3i.
    Kindly specify what payment gateway in WooCommerce you are using and what information is missing in the payment.

    Regards,
    Andre

    in reply to: AirBNB API ? #1069408

    Hello Karl,

    Thank you for your detailed feedback, it is much appreciated.
    The feature implementation would require some custom development and would not be easy to be implemented. For now we only collect our users feedback, so I am afraid the feature will not be implemented in the nearest future.

    Regards,
    Andre

    Hello Maurice,

    1). Not really, you need to find out the added field class and add display: none; to this specific class, e.g.:

    .mphb-customer-pets-info-guests.mphb-textarea-control {
    	display: none;
    }

    Use the Inspect Element feature of your browser to find the class out: https://prnt.sc/y8wzbf. The code must be added under Appearance ->Customize ->Additional CSS in your dashboard.

    2). Looks like the issue has been resolved and you were finally able to update the plugin.

    Regards,
    Andre

    in reply to: Calendar Availability #1069398

    Hello Gerilyn,

    The issue may occur due to the fact you have not configured seasons or/and rates properly for the accommodation type in question – this causes the calendar to be not displayed on the front-end. Make sure to configure seasons, rates and accommodations according to directions in this article.

    Regards,
    Andre

    in reply to: hotel booking – update is not working #1069391
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Viewing 15 posts - 1,051 through 1,065 (of 1,936 total)