- This topic has 15 replies, 5 voices, and was last updated 3 months ago by Andre Flores.
- December 1, 2020 at 8:34 pm #1040565nenad andrejicParticipant
I have an issue with flexslider in accomodation types plugin. Sometimes slider doesn’t show the images. When I check it in the inspect element, I see that images are in place but the browser detecting their width and height as a zero value.
Do you have any idea what is going on there?
Thanks!December 2, 2020 at 12:00 pm #1040830Andre FloresModerator
The issue has been resolved in Hotel Booking v. 3.8.5. Since the plugin is built in the theme you are using, its version may be different to the latest one, as the plugin can be updated along with the theme only and it usually takes some time for our developers to update the theme.
You may wait for the theme update or purchase the Hotel Booking plugin separately in order to receive its automatic updates regardless of the theme version.
Meanwhile you may install Disable Lazy Loading plugin, which should resolve the issue as well.
AndreDecember 4, 2020 at 10:14 am #1042229nenad andrejicParticipant
I bought an annual MotoPress Membership licence, so I have an access to all your plugins and themes. Hotel Booking plugin on my website is up-to-date, version 3.9.0. You can check the screenshoot here: https://drive.google.com/file/d/1FuQzbq8hw4pDQRhJpO-x6LUBnomS7EqS/view?usp=sharing
Also, here is the link to the website: https://avanturaapartmani.com
Looks like an issue still persists.
I’ll try with plugin you suggested (Disable Lazy Loading).
Thank you for your response. I hope we’ll resolve this issue at the end.
NenadDecember 8, 2020 at 9:49 am #1043865J. DavisKeymaster
Thanks for your reply and for the provided information. I’ve checked your site using Chrome and Firefox browsers but could not replicate the issue. Could you specify what OS or browser you used or if there is any specific page we should check?
J. DavisDecember 14, 2020 at 12:41 pm #1046385nenad andrejicParticipant
Hi J. Davis,
I installed https://wordpress.org/plugins/disable-lazy-loading/ plugin, like Andre Flores suggested. When I disable it, issue is still there.
AleksandarDecember 17, 2020 at 8:16 am #1048051Andre FloresModerator
If the issue still persists kindly submit your request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at it.
AndreJanuary 19, 2021 at 10:26 am #1061555Matthias KiesingerParticipant
The issue does still persist – I have noticed the same behavior. So when will the Hotel Booking v. 3.8.5. be integrated in Ciestra?
CheersJanuary 20, 2021 at 12:45 am #1061805Andre FloresModerator
The issue persists indeed, however, our developers have already found the way to fix it. The fix will be included in the next Hotel Booking plugin update, which is expected to be released this week.
Unfortunately, there is no exact time frame on when the plugin will be updated in Ciestra theme, as our developers are currently busy with other priority tasks. If you do not want to wait for the theme update and would like to get plugin updates regardless of the theme version, you may get the Hotel Booking plugin license separately from the theme.
AndreJanuary 25, 2021 at 10:34 pm #1064704Opassist TechParticipant
I do not have capacity option on my accommodation setting. can you please help me to get the option ASAP.
Ciestra Version: 1.3.1 Plugin Version – 3.7.1 can you please assist me how to get the option on accommodation -> accommodation type -> capacity -> capacity field.
Thank you,January 26, 2021 at 12:21 am #1064741Andre FloresModerator
Kindly submit your request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.
AndreJanuary 26, 2021 at 10:39 pm #1065186Opassist TechParticipant
Hello Andre Flores,
As per the Conversation. I have sent mail to Helpdesk.
Please resolve my issue ASAP.
And thank you for your assist.
OpAssistTechJanuary 28, 2021 at 1:15 am #1065784Andre FloresModerator
Thank you for letting us know, we will check the ticket you have submitted to our Help Desk.
AndreJanuary 28, 2021 at 10:35 pm #1066269Opassist TechParticipant
Hello Andre Flores,
I have seen the date of the updated plugin link on your website – https://motopress.com/products/hotel-booking/#release-notes. we have purchased hotel booking Theme on jan-07-2021 but you have updated the 3.7.2, Jan 14 2020. you have not given the updated version.
Can you please Clarify me. Why you have not given the updated version for Us.
FYI – I have attached a screenshot.
Ticket Number: (34967)
Or else Please provide the solution for how to set maximum number allowed to book.
My scenario is: maximum 4 members allowed for book one accommodation both adults and children. if user select 4 numbers is adults fields the children option will not show to book.
Thank you,February 1, 2021 at 3:50 am #1067580Andre FloresModerator
Kindly check my latest reply to the ticket #34967 from Friday, January 29th.
AndreFebruary 8, 2021 at 6:05 am #1071158Opassist TechParticipant
Hello Andre Flores,
Thank you for your assistance. I got the attachment of Hotel Booking v. 3.7.2.
And I have updated my booking plugin.
now it’s working.
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