[Andre Flores]

Hello, Julien!

Looks like Stripe has not been set up properly, there are some errors in browser developer’s tool console: https://prnt.sc/t2irlr. You should make sure your public and secret keys are valid and inserted in corresponding fields under Stripe payment settings. You may get both keys in your Stripe account.

Regards,
Andre

[Andre Flores]

Hello, Ruxandra!

The original Booklium Homepage slider images dimensions are 1920×650 pixels. You may also try adding the following CSS code under Appearance ->Customize ->Additional CSS:

@media (max-width: 991px) {
.wp-block-getwid-section__background-slider-item img {
	object-fit: contain;
}

This should make the image displayed better on mobile devices. If the issue persists, feel free to submit a request to our Help Desk, providing your website URL and temporary access to your Dashboard.

Regards,
Andre

[Andre Flores]

Hello, Guara!

Thank you, we will assist you further via our Help Desk.

Regards,
Andre

[Andre Flores]

Hello, Eric!

I would kindly ask that you submit your request to our Help Desk, providing temporary access to WordPress dashboard, so we take a closer look at the issue.

Regards,
Andre

[Andre Flores]

Hello, Mark!

You may add the following code under Appearance ->Customize ->Additional CSS:

.mphb-reserve-room-section .mphb-rooms-quantity-wrapper select {
	background-position: right 0.5rem top 1.35rem;
}

This is how it will look like: https://prnt.sc/t1vk15. Feel free to alter 0.5rem and 1.35rem values to move the arrow.

Regards,
Andre

[Andre Flores]

Hello, Ron!

Unfortunately, there is no such functionality in Hotel Booking plugin by default. You may use Block accommodation option under Bookings ->Booking Rules to block all the accommodations manually: https://prnt.sc/t18eb6. You should create a block with no restrictions as described in the screenshot above and just add restrictions every day at 7 PM: https://prnt.sc/t18fom.

Regards,
Andre

[Andre Flores]

This reply has been marked as private.

[Andre Flores]

Hello, Jen!

I have checked your issues and it looks like like accommodation types can not be booked because of incorrect configuration: you should make sure you have rates and seasons configured properly, check this article for more details.
As for the notice you have got in your Dashboard, it looks like system pages need to be configured as well. You should make sure to select corresponding pages for Checkout and Booking Confirmed pages with [mphb_checkout] and [mphb_booking_confirmation] shortcodes respectively in pages content: https://prnt.sc/t0jwsb. You may add shortcodes to the pages manually in order to avoid loosing any other content that may be there.
If issues still persist, do not hesitate to submit a request to our Help Desk, providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

Regards,
Andre

[Andre Flores]

Hello, Donn!

Kindly check what your database table prefix is (standard prefix is wp_, you may find it in wp-config.php file in the root of your WordPress installation). If it is different than wp_, you will need to replace all the wp_ instances in .sql file with your own prefix and import it once again.
I would also recommend that you try copying all the code from .sql file, pasting it to the SQL tab in phpMyAdmin and clicking “Go” button, instead of importing the file itself.
If you still face issues with importing .sql file, do not hesitate to submit a request to our Help Desk providing all the necessary access credentials, so we take a closer look at the issue.

Regards,
Andre

[Andre Flores]

Hi, Talha!

You are most welcome.

Regards,
Andre

[Andre Flores]

Hello, Donn!

The #1046 – No database selected error means that you have not selected the actual database to import the .sql file to.
Once you are logged in your phpMyAdmin tool, you should click on the database name at the left hand side first – you will get all your website current database tables displayed on the screen – and then click “Import” tab, upload .sql file and import it. The main idea is to select the database before importing .sql file.

Regards,
Andre

[Andre Flores]

Hi, Tilman!

You are always welcome.

Regards,
Andre

[Andre Flores]

Hi, Tilman!

In this case add below code as well:

.mphb_sc_search_results-wrapper .mphb-room-type-facilities {
	display: none !important;
}
.mphb_sc_search_results-wrapper .mphb-room-type-categories {
	display: none !important;
}

This will hide categories and room type on Search Results Page.

Regards,
Andre

[Andre Flores]

Hi, Talha!

You are welcome!
You may edit it under Appearance ->Menus ->Contacts menu: https://prnt.sc/sxp8o6.

Regards,
Andre

[Andre Flores]

Hi, Kerry!

As far as I know you have the same request at our Help Desk, ticket #27405. You have received a reply regarding the issue there.

Regards,
Andre

[Author]

Posts