- This topic has 6 replies, 3 voices, and was last updated 3 years, 5 months ago by Andre Flores.
- June 17, 2020 at 6:13 pm #968266Julien BLANCHARDParticipant
I currently have a problem on my booking confirmation page when choosing payments.
I have indeed activated paypal, Stripe and direct bank transfer. My concern is not so much a payment concern but the choice of payment!
Let me explain: After the customer has filled in his personal information for the booking, he must choose the payment to be able to pay (I set stripe by default but that does not change anything). The problem is that the Stripe payment is therefore pre-selected but with a loading icon next to the price.
I have to choose another payment, wait for the icon to disappear to return to the Stripe payment so that it can start. AND, after 2 to 3 changes of payment methods (and without accepting), the waiting icon (and therefore the inability to click on “book now”) is present for all payment choices and it makes payment impossible …
Nothing to do with SSL, I do have one. I unchecked and checked the forced payment in SSL, nothing changes. I admit that I am lost concerning this other problem that I encounter …
I hope to have a solution (:
Thank you in advance !June 18, 2020 at 6:46 am #968374Mary EvansParticipant
We could not recreate the issue locally. As soon as we filled the requested data at the Checkout page, price loaded appropriately (with the Stripe payment gateway preselected).
Please, make sure to have the latest version of Hotel Booking (3.8.2).
In case the issue still exists, could you provide a link to your website, for us to see and test the issue? Otherwise, could you submit a ticket here to have a closer look at your case and assist you personally?
M. EvansJune 18, 2020 at 7:29 am #968396Julien BLANCHARDParticipant
Thx for answering,
I do have the latest version. The link is here : https://domainedauget.fr
I’ll then open a ticket 👍
Have a nice dayJune 18, 2020 at 10:22 am #968519Julien BLANCHARDParticipant
The problem is not that the price is not displayed correctly but that by choosing and changing the payment method, a waiting icon is displayed to the right of the price and it is impossible to validate the payment because pseudo-loading (while the price is correct)June 19, 2020 at 6:44 am #968993Andre FloresModerator
Looks like Stripe has not been set up properly, there are some errors in browser developer’s tool console: https://prnt.sc/t2irlr. You should make sure your public and secret keys are valid and inserted in corresponding fields under Stripe payment settings. You may get both keys in your Stripe account.
AndreJune 19, 2020 at 3:35 pm #969276Julien BLANCHARDParticipant
It seems good to me now!
It seems that the fact that stripe is not yet configured was causing other payment methods to fail.
Thank you !
The ticket can therefore be closed!
Have a good dayJune 22, 2020 at 6:42 am #969954Andre FloresModerator
You are always welcome, I am glad I could help.
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