No admin emails when payment didn’t work

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  • #969599
    Anonymous
    Inactive

    I had a recent problem with the plugin.
    A guest booked. However the payment didn’t work, and as I checked “reservation by payment” I did’t get any email about the booking. So it was set on hold and not exported to airbnb and others. And one day later i got a booking by airbnb, so finally I had two booking for the same time. And i even did not get any notification about the first booking in order to be able to resolve the problem with the payment.

    So my question is:
    How can I get emails or notifications of a booking when payment failed?

    Thanks a lot for your help!

    #969955
    Andre Flores
    Moderator

    Hi, Felix!

    For now there is no option to send abandoned (not finished) booking notifications to admin e-mail, unfortunately. However, we do have such a feature request and I have added your up-vote to it as well. If there are more similar requests from other users regarding this matter, we will consider adding this option in one of plugin future updates.
    Anybody, who also needs this feature, feel free to let me know by commenting below.

    Regards,
    Andre

    #969976
    Anonymous
    Inactive

    Thanks Andre!

    #969983
    Andre Flores
    Moderator

    You are most welcome!

    #986736
    BJ Griffioen
    Participant

    Hi Andre,

    Can you count my upvote for this feauture too? 🙂

    Thanks!

    #987107
    Andre Flores
    Moderator

    Hi, BJ!

    Sure I can, your up-vote has been counted 🙂

    Regards,
    Andre

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