Andre Flores

Forum Replies Created

Viewing 15 posts - 1,546 through 1,560 (of 1,932 total)
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  • in reply to: “Book Now” Button Does Not Work #1006457

    Hello, Vic!

    You should open the browser Developer’s Tool console (F12 key) while checking out and click “Book Now” button to see whether any errors are returned in the console. I assume there are issues with the payment gateways, which are not set-up properly. If the are unable to get to the bottom of the issue, I would recommend submitting a request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: deactivate a room for booking #1006454

    Hello, Christopher!

    I have tested it on my local installation and changing the accommodation type publish status to “Draft” hides the room in the search results. If you have set the accommodation (not the accommodation type) to “Draft” and the accommodation type is still visible, this means there are more accommodations assigned to it, which are still “Published”.

    Regards,
    Andre

    in reply to: Change header slick-slider #1006450

    Hello, Christopher!

    No worries at all, you are most welcome 🙂
    It would be much appreciated if you leave your positive feedback about Alpenhouse theme at: https://motopress.com/products/alpenhouse/#reviews.

    Thank you in advance!

    Regards,
    Andre

    in reply to: Reduce amount of space around page header #1006448

    Hello, James!

    You are most welcome. It would be also much appreciated if you leave your positive feedback about the Aquentro theme at: https://motopress.com/products/aquentro/#reviews.

    Thank you in advance.

    Regards,
    Andre

    in reply to: Motopress Visual Builder Not Enabled #1006443

    Hello, Éamon!

    The issue should have been fixed in WordPress 5.5.1 version, make sure your WordPress engine is up-to-date and deactivate the jQuery Migrate Helper plugin, it should be no longer needed.
    If the issue persists, activate the jQuery Migrate Helper plugin back and contact Cherry developers directly regarding the warning you have got.

    Regards,
    Andre

    in reply to: Reduce amount of space around page header #1006009

    Hello, James!

    Add the following code under Appearance ->Customize ->Additional CSS:

    body.single .site-main .entry-header, body.page .site-main .entry-header {
	margin: 0 0 3.75rem;
}
body .site-main {
	padding-top: 5rem;
}

    Reduce 3.75rem and 5rem values to the desired ones to reduce the bottom and header space around the title respectively.

    Regards,
    Andre

    in reply to: Variable price count per person #1006004

    Hello, Monica!

    Thank you for your up-vote, it has been counted. If there are any updates/progress regarding this matter, I will let you know.

    Regards,
    Andre

    in reply to: "Prices start at" not showing in some accommodations #1006003

    Hello, James!

    Firstly, you should make sure that your accommodation types have at least one accommodation assigned to each of them: https://prnt.sc/uipem4. After that check so your seasons and rates configured properly: you should make sure all the dates are covered in your season and there are rates configured according to those seasons for each accommodation type. I recommend checking this nice article on how to do that.

    Regards,
    Andre

    in reply to: Change header slick-slider #1006001

    Hello, Christopher!

    Are you referring to the header image on the Home page? If so, please note that it is managed under Pages ->Home ->Edit Page tab – scroll down to view and replace the image: https://prnt.sc/uipcop. There is no option to manage that image via Elementor by default.

    Regards,
    Andre

    in reply to: deactivate a room for booking #1006000

    Hello, Christopher!

    You may simply block accommodations in question under Bookings ->Booking Rules ->Block accommodation section: https://prnt.sc/uip8j3.

    Regards,
    Andre

    in reply to: Guest Reviews #1005999

    Hello, William!

    Testimonials on the front page are powered by the Jetpack plugin, so in order for them to appear you should make sure to enable them under plugin Settings ->Writing tab: https://prnt.sc/uip70j.

    Regards,
    Andre

    in reply to: Plugin not installing properly #1005998

    Hello, Rachanee!

    Kindly submit your request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Error Elementor #1005482

    Hello, Alberto!

    We have just released the Stratum plugin update, try updating the plugin to the latest version and check Elementor once again, it should work fine now.

    Regards,
    Andre

    in reply to: Plugin not installing properly #1005437

    Hello, Rachanee!

    Make sure the installed plugin is activated, once it is, you should be able to find the “Checkout Fields” under Bookings tab. If it is not there, try navigating to the following URL directly: your_website_url/wp-admin/edit.php?post_type=mphb_checkout_field
    If the issue persists, submit your request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: I Paid for the Membership and cannot access downloads #1005428

    Hello, Rachanee!

    I have checked your Membership status and it is active, you should be able to download desired products without any issues. Make sure you are logged in to your account via e-mail you have used for the Membership purchase.

    Regards,
    Andre

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Viewing 15 posts - 1,546 through 1,560 (of 1,932 total)
1 2 3 … 103 104 105 … 127 128 129