Andre Flores

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Viewing 15 posts - 1,546 through 1,560 (of 1,926 total)
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  • in reply to: Variable price count per person #1006004
    Andre Flores
    Moderator

    Hello, Monica!

    Thank you for your up-vote, it has been counted. If there are any updates/progress regarding this matter, I will let you know.

    Regards,
    Andre

    in reply to: "Prices start at" not showing in some accommodations #1006003
    Andre Flores
    Moderator

    Hello, James!

    Firstly, you should make sure that your accommodation types have at least one accommodation assigned to each of them: https://prnt.sc/uipem4. After that check so your seasons and rates configured properly: you should make sure all the dates are covered in your season and there are rates configured according to those seasons for each accommodation type. I recommend checking this nice article on how to do that.

    Regards,
    Andre

    in reply to: Change header slick-slider #1006001
    Andre Flores
    Moderator

    Hello, Christopher!

    Are you referring to the header image on the Home page? If so, please note that it is managed under Pages ->Home ->Edit Page tab – scroll down to view and replace the image: https://prnt.sc/uipcop. There is no option to manage that image via Elementor by default.

    Regards,
    Andre

    in reply to: deactivate a room for booking #1006000
    Andre Flores
    Moderator

    Hello, Christopher!

    You may simply block accommodations in question under Bookings ->Booking Rules ->Block accommodation section: https://prnt.sc/uip8j3.

    Regards,
    Andre

    in reply to: Guest Reviews #1005999
    Andre Flores
    Moderator

    Hello, William!

    Testimonials on the front page are powered by the Jetpack plugin, so in order for them to appear you should make sure to enable them under plugin Settings ->Writing tab: https://prnt.sc/uip70j.

    Regards,
    Andre

    in reply to: Plugin not installing properly #1005998
    Andre Flores
    Moderator

    Hello, Rachanee!

    Kindly submit your request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Error Elementor #1005482
    Andre Flores
    Moderator

    Hello, Alberto!

    We have just released the Stratum plugin update, try updating the plugin to the latest version and check Elementor once again, it should work fine now.

    Regards,
    Andre

    in reply to: Plugin not installing properly #1005437
    Andre Flores
    Moderator

    Hello, Rachanee!

    Make sure the installed plugin is activated, once it is, you should be able to find the “Checkout Fields” under Bookings tab. If it is not there, try navigating to the following URL directly: your_website_url/wp-admin/edit.php?post_type=mphb_checkout_field
    If the issue persists, submit your request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: I Paid for the Membership and cannot access downloads #1005428
    Andre Flores
    Moderator

    Hello, Rachanee!

    I have checked your Membership status and it is active, you should be able to download desired products without any issues. Make sure you are logged in to your account via e-mail you have used for the Membership purchase.

    Regards,
    Andre

    in reply to: Add bed types #1005427
    Andre Flores
    Moderator

    Hello, Sharon!

    Simply type in as many bed types as needed separating them by comma: https://prnt.sc/ui37ip.

    Regards,
    Andre

    in reply to: Plugin not working Hotel booking reviews #1004868
    Andre Flores
    Moderator

    Hello there!

    Thank you for reporting the issue, our developers are already working on it. Once there are any updates regarding this matter, I will immediately let you know.

    Regards,
    Andre

    in reply to: iCal Content Customization #1004867
    Andre Flores
    Moderator

    Hello, Amanda!

    Unfortunately, there is no such option so far, the iCal data is generated automatically and can not be edited at the moment. Could you specify what exactly would you like to customize?

    Regards,
    Andre

    in reply to: Synchronization problem with booking.com #1004865
    Andre Flores
    Moderator
    This reply has been marked as private.
    in reply to: Show prices with tax #1004861
    Andre Flores
    Moderator

    Hello, Larry!

    Nice, thank you for sharing, it is much appreciated!

    Regards,
    Andre

    in reply to: Recalculate Price #1004277
    Andre Flores
    Moderator

    Hello, Larry!

    The price is recalculated after applying/removing the coupon code, as well as in case the accommodation rate was changed. The “Recalculate Total Price” button allows to update the price according to the existing/changed data, it does not allow updating the price manually.

    Regards,
    Andre

Viewing 15 posts - 1,546 through 1,560 (of 1,926 total)