Andre Flores

Forum Replies Created

Viewing 15 posts - 1,411 through 1,425 (of 1,926 total)
  • Author
    Posts
  • in reply to: Children not charged for #1021476
    Andre Flores
    Moderator

    Hello, Philip!

    If you want to use Checkout Fields add-on, you may add a checkbox field, so your Guests specify whether they have children under 7 years old and and another select field below to allow your Guests to select the number of children under 7 they have, however, this will not affect the capacity, so your client will only have this as an information.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello, Karl!

    The Payment Request plugin allows to send out manual or automatic e-mails with payment link to pay the remaining balance due – it suits perfectly when your Guests pay the deposit first.
    If you would like to have your Guests paying the deposit when they book beforehand and the full amount when it is close to the check-in date, you may configure this using default Hotel Booking functionality – it is available in the plugin starting from version 3.8.3: https://prnt.sc/v6vr48.

    Regards,
    Andre

    in reply to: Book All Accommodations #1021470
    Andre Flores
    Moderator

    Hello, Philip!

    There is no exact option in the Hotel Booking plugin to achieve this, however, we do have a workaround which may work out for you. First of all, you will need to create each room/spot as an accommodation type, as well as have the whole camp also created as a separate accommodation type (9 accommodations types in total). You will need to sync your accommodation types calendars between each other, however, you may still need to control the process manually in order to make sure everything works in tact. Check this article for more details on how to do that.

    Regards,
    Andre

    in reply to: Calendar to show the booked or blocked dates #1021466
    Andre Flores
    Moderator

    Hello, Joceyl!

    The shortcode allows to display availability for a single accommodation type only, there is no way to include several ID’s to the shortcode.
    Using this shortcode will return search results for the specific accommodation type only, there is no option to have all the accommodation types displayed in the search results showing available/blocked accommodations for selected dates, unfortunately.

    Regards,
    Andre

    in reply to: Update package not available. #1021464
    Andre Flores
    Moderator

    Hello, Ryan!

    You should navigate to Accommodation ->Settings ->License and make sure you have the Hotel Booking plugin license inserted and activated there. You may find the plugin license in your personal MotoPress account by clicking the “View Licenses” link next to the plugin purchase.

    Regards,
    Andre

    in reply to: Is there a way I can remove the links on amenities #1020798
    Andre Flores
    Moderator

    Hello, Karl!

    You are most welcome, I am glad I could help.

    Regards,
    Andre

    in reply to: Minimum stay rule: Display price per night #1020750
    Andre Flores
    Moderator

    Hello, Andy!

    The solution provided is for displaying price per night even when the Minimum stay rule is set to 3 nights. The solution should be still valid.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello, Andy!

    Your request #31165 is already taken care of, kindly expect an e-mail with further directions shortly.

    Regards,
    Andre

    in reply to: I need to change the price format #1020735
    Andre Flores
    Moderator

    Hello, Martina!

    Please note that on the Search Results page base prices for your accommodation types are displayed – there is also a note that “prices start at”, so it gives your Guests a hint that the price may vary. When you confirm the booking, the price is displayed according to the selected number of adults/children and may differ from the ones on the Search Results page – this is how it should work.

    Regards,
    Andre

    in reply to: Checkout brakedown price translation problem #1020731
    Andre Flores
    Moderator

    Hello, Mirjana!

    Please note that in case the plugin is built in the theme it can be updated only along with the theme itself. It usually takes our developers some time to update the theme in order to make sure everything is in tact.
    Unfortunately, there is no exact time frame on when the theme will be updated, since our developers are currently busy with other priority tasks. If you do not want to wait for the theme update, I would suggest that you consider purchasing a Hotel Booking plugin license separately, in order to receive automatic plugin updates regardless of the theme version.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello, Ian!

    If you are using Divi and placing modules side-by-side, then most likely some additional CSS changes are required in order to make both modules look aligned. I would recommend that you submit a request to our Help Desk providing your website URL and a temporary access to WordPress dashboard (if needed), so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Where to change payment and booking site? #1020725
    Andre Flores
    Moderator

    Hello, Karl!

    If you would like to edit the Checkout page layout, you will need to perform changes by overriding plugin PHP code in your theme. You may find the code for the Checkout page in the checkout-view.php file under /wp-content/plugins/motopress-hotel-booking/includes/views/shortcodes/ directory.

    Regards,
    Andre

    in reply to: Calendar not syncing #1020723
    Andre Flores
    Moderator

    Hello, Karl!

    First of all navigate to Calendar Sync Status tab at the top admin bar and make sure to delete all the logs there, Once it is done, navigate to Accommodation ->Settings and set the Automatically delete logs older than option to “Day/Week” – this will help to avoid your database overloading with sync logs as it often causes issues with syncing.
    If the issue persists, submit your request to our Help Desk providing a temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Apply coupons only if payment amount is more than X #1019822
    Andre Flores
    Moderator

    Hello there,

    Thanks for the feedback, we will keep it in mind 🙂

    Regards,
    Andre

    in reply to: Accommodation type layout #1019821
    Andre Flores
    Moderator

    Hello, Kush!

    In order to change the layout of single accommodation type pages you will need to either edit code or use one of the page builders and fill in the page content with shortcodes/blocks/widgets. Check this article on how to edit single accommodation type pages.

    Regards,
    Andre

Viewing 15 posts - 1,411 through 1,425 (of 1,926 total)