- This topic has 17 replies, 9 voices, and was last updated 3 months ago by J. Davis.
- November 6, 2020 at 9:25 pm #1026735Robert VanOrdenParticipant
So we collect deposits, then use the payment request add-on to collect the balance 1 day before client arrival. I purchased notifier to send the client the (cabin) front door key code as well as some other info.
Surprised to find only one way to trigger the email…. are there plans to add more triggers?
I REALLY need the notifier to trigger on full payment received! If not a function of the notifier, is there another work around I could try?November 9, 2020 at 8:28 am #1027393Andre FloresModerator
Yes, by default you may send out notifications either some number of days before the check-in/check-out date or after check-in/check-out date.
So far there are no plans to add more triggers as our developers are currently busy with other priority tasks. You may either have the notification to be sent the same day the balance due must be paid (one day before check-in) or have the request for the remaining balance due to be sent 2 days before check-in and have the notification with the front door key code sent 1 day before check-in – this will make sure the Guest gets the key code after the remaining amount is paid.
AndreNovember 24, 2020 at 5:07 pm #1034809MarcusParticipant
Another vote here for additional triggers. A date field would be ideal for our client, where deposit-based reservations are allowed during December for the year following, with the intent to collect the balance during the first week of January. Beginning January first, bookings require full payment.
It looks like they’ll have to manually request payment for potentially thousands of bookings placed in December, one at a time. Are you able to outline a means for triggering those payment reminder notifications in bulk on a given date?November 25, 2020 at 9:07 am #1035286Andre FloresModerator
Unfortunately, there is no option to allow deposits during one month and then allow only full payments during the next month. You may simply disable the deposit payments at 00:00 of January, 1st, so all the bookings during January require full payment. There is also no option to change the remaining balance due on specific date. I will take your request into account though, thank you for suggestion.
AndreJune 21, 2021 at 10:00 am #1145017Maurice CouwenbergParticipant
starting to use this function. I like the idea of more triggers. If you could add a trigger moment to the reservation date, next to check in / out, would be great
MauriceJune 24, 2021 at 11:34 pm #1147090Andre FloresModerator
Thank you for your up-vote, it has been counted. We continue collecting feedback from other users, anyone else, who also needs this feature, feel free to let us know by commenting this topic.
AndreJune 26, 2021 at 7:06 am #1147980Maurice CouwenbergParticipant
this feature request based upon reservation date will also support a lot of requests you have for payment reminders, payment plans, etc.So not only for notification users. it is cross selling you add ons!
MauriceMarch 11, 2022 at 11:19 pm #1272326Jolan JoosParticipant
I would also like this option.
It is interesting to have people paying their reservation within X amount of days after the reservation as a confirmation.March 14, 2022 at 1:01 am #1272825Valerie BextorModerator
We can definitely see how this feature could be beneficial, thank you for your feedback.October 20, 2022 at 10:35 pm #1367899Pavel LukášParticipant
I watched the video tutorial of the plugin and found out that it can only select by the number of days before the date. But that is very little. You also need to add conditions to whom to send the notification. Conditions for selecting notifications according to PENDING, PAYMENT and CONFIRMED. Otherwise, the module is unnecessary and could have been part of the Hotel booking plugin.October 21, 2022 at 5:40 am #1368138J. DavisKeymaster
Thanks for your idea. I’ve added your request to our list of features. We will notify you if we have any news about it.
John DavisOctober 22, 2022 at 4:50 am #1368434Pavel LukášParticipant
One more addition that would also be useful if you don’t add those conditions. Therefore, at least allow manual sending of the given NOTIFICATION to “Custom Email Addresses”. Now you can send test notifications only to the admin email.
Another OFF TOPIC note.
Reading these forums, I find that customer requests that are 3 years old are still not being incorporated into the plugins. You should process topics faster.October 24, 2022 at 12:13 am #1368785Alex MParticipant
I watched the video tutorial of the plugin and found out that it can only select by the number of days before the date.
You can create and schedule conditional emails in any number of days before and after the check-in/check-out date.October 24, 2022 at 1:07 am #1368806Pavel LukášParticipant
Alex M – and what did I write please? The plugin can only send notifications based on the number of days before a given deadline. I write that it is not enough. That’s why I request more conditions for sending. My English is not good.October 24, 2022 at 2:25 am #1368826J. DavisKeymaster
Thanks for your reply. Alex meant that there are the following triggers available (not just before the check-in date):
– before check-in date
– before check-out date
– after check-in date
– after check-out date
Could you please specify the situations when you need the notifications should be sent for Pending Bookings/Payments? Or could you specify other conditions with examples of when the automated notifications should be sent?
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