Customer Email template when Reserve is in Pending Payment status

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  • #1440439
    Hotel Amiribatejo

    Hi, after 4.7.0 Hotel Booking version, with “Confirmation by Payment” reserve mode, should exists a Customer Email template to send to customer when he made the reserve (not payment).
    So our request is item 2 of below flow:

    1. Customer made a reservation with Direct Transfer Bank
    2. Reserve stays in Payment Pending mode
    3. Customer receives an email with confirmation pending by payment
    4. Customer do the payment
    5. Administrator sets the payment and customer receives “Reserve Confirmation” template email.

    Hope you understand,
    Best regards

    J. Davis


    Thanks for your question. When you navigate to Accommodation > Settings > Payment Gateways > Direct Back Transfer you may set up Payment Instructions Email Template. This email template is sent to a customer after the booking is placed. When you add a payment for this booking and change the status to Confirmed then there is sent the mail template from Accommodation > Settings > Customer Emails – Approved Booking Email. Email that will be sent to the customer when the booking is approved.

    best regards,
    John Davis

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