Cancellation Rule

  • This topic has 29 replies, 19 voices, and was last updated 3 weeks, 3 days ago by Andreas Panagiotis Koutis.
Viewing 15 posts - 16 through 30 (of 30 total)
  • Author
    Posts
  • #1368001
    Gitte Sørensen
    Participant

    +1

    #1385502
    SYNAPSE ASESORES INFORMÁTICOS, S.L.
    Participant

    +1. Thanks

    #1390067
    J. Davis
    Keymaster

    Thanks, your upvotes have been added

    #1391199
    Alex M
    Participant

    Canceling a booking is just a way to inform you that your guest won’t come.

    Cancelation doesn’t mean you are required to automatically refund the sum paid, whether it was a deposit or total price.

    That also means you can decide how to process any refunds according to your rules and whether to process them at all for every case individually.

    Note that if you don’t give your guest an option to cancel their booking, the accommodation will not free up.

    The question is, why wouldn’t you want to get informed when a booking is canceled and free up your accommodation for a new reservation?

    #1512179
    Cynthia Thimon
    Participant

    +1 upvote

    Plus, I would like to know if someone has developed a function to set cancellation rules by himself. This way we could use it while waiting for the implementation.

    Thank you very much

    #1549534
    Everette Mills
    Participant

    This is functionality that would be very nice to have as well. Ideally with the ability to utilize rules like we see in the Event-driven notifier plugin.

    More than 7 days before registration Y refund
    7 days or sooner z refund

    #1550454
    J. Davis
    Keymaster

    Hi Everette,
    The refunds are processed by the owner manually via the payment gateway account. The Hotel Booking plugin does not issue a refund upon booking cancellation automatically so it will not work like this.

    #1561875
    Federico Mazziotti di Celso
    Participant

    +1 upvote

    It would be great just to add this feature in order to allow the user just to cancel the reservation and make the room available again (for x days after the reservation or before the check-in), then the owner will make the refund manually, it should be only more user friendly.

    #1563009
    J. Davis
    Keymaster

    Hi, thanks for your upvote

    #1602998
    Wesley Van De Voorde
    Participant

    Upvote

    #1606732
    J. Davis
    Keymaster

    Hi Federico,
    By the way, the cancelation works just as you described. Could you clarify what exactly should be improved to make it more user-friendly?

    #1606755
    Federico Mazziotti di Celso
    Participant

    Hi Davis, I think that setting a cancellation rule for a determinated number of days before the start of the vacation could be usefull. For example Booking and AirBnb has policies to allow user to cancel a reservation but only if a certain date has not been reached.
    This would be useful because depending on the type of the accomodation, a user can cancel only if the cancellation deadline has not been reached.

    #1612645
    J. Davis
    Keymaster

    Thank you, Federico.

    #1618215
    Abraham K
    Participant

    Upvote to rules+

    #1621758
    Andreas Panagiotis Koutis
    Participant

    +1 upvote

Viewing 15 posts - 16 through 30 (of 30 total)
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