Cancellation Rule

[Gitte Sørensen]

+1

[SYNAPSE ASESORES INFORMÁTICOS, S.L.]

+1. Thanks

[J. Davis]

Thanks, your upvotes have been added

[Alex M]

Canceling a booking is just a way to inform you that your guest won’t come.

Cancelation doesn’t mean you are required to automatically refund the sum paid, whether it was a deposit or total price.

That also means you can decide how to process any refunds according to your rules and whether to process them at all for every case individually.

Note that if you don’t give your guest an option to cancel their booking, the accommodation will not free up.

The question is, why wouldn’t you want to get informed when a booking is canceled and free up your accommodation for a new reservation?

[Cynthia Thimon]

+1 upvote

Plus, I would like to know if someone has developed a function to set cancellation rules by himself. This way we could use it while waiting for the implementation.

Thank you very much

[Everette Mills]

This is functionality that would be very nice to have as well. Ideally with the ability to utilize rules like we see in the Event-driven notifier plugin.

More than 7 days before registration Y refund
7 days or sooner z refund

[J. Davis]

Hi Everette,
The refunds are processed by the owner manually via the payment gateway account. The Hotel Booking plugin does not issue a refund upon booking cancellation automatically so it will not work like this.

[Federico Mazziotti di Celso]

+1 upvote

It would be great just to add this feature in order to allow the user just to cancel the reservation and make the room available again (for x days after the reservation or before the check-in), then the owner will make the refund manually, it should be only more user friendly.

[J. Davis]

Hi, thanks for your upvote

[Wesley Van De Voorde]

Upvote

[J. Davis]

Hi Federico,
By the way, the cancelation works just as you described. Could you clarify what exactly should be improved to make it more user-friendly?

[Federico Mazziotti di Celso]

Hi Davis, I think that setting a cancellation rule for a determinated number of days before the start of the vacation could be usefull. For example Booking and AirBnb has policies to allow user to cancel a reservation but only if a certain date has not been reached.
This would be useful because depending on the type of the accomodation, a user can cancel only if the cancellation deadline has not been reached.

[J. Davis]

Thank you, Federico.

[Abraham K]

Upvote to rules+

[Andreas Panagiotis Koutis]

+1 upvote

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