Cancellation Rule

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  • #1291190
    Rolando Tolibas
    Participant

    Hi

    Sorry if this has been addressed/discussed before (didn’t find it in search results) but is there a way to specify a cancellation rule? I want to allow reservation cancellation but only if its X number of days before the reservation date.

    Thanks!

    #1291193
    Rolando Tolibas
    Participant

    Additionally, I would still want to allow cancellation after X number
    of days before the reservation date, but able to define a cancellation fee. It could be a fixed amount or percentage of the total booking amount.

    Thanks!

    #1292309
    J. Davis
    Keymaster

    Hi Rolando,

    Thank you for your questions. At the moment, there are no tools to disallow the cancellation in X days before check-in or charge the cancellation fee automatically, etc. You may describe the rules of cancellation on the page Terms and Conditions or on the page of accommodation type or on both types of pages. etc. Since the refund can be submitted by the owner manually only you may send a partial refund as it is described in your cancellation rules.

    best regards,
    J. Davis

    #1292310
    Rolando Tolibas
    Participant

    Hi J.Davis,

    Thanks for your response. Is this something that can
    be implemented in future versions?

    Thanks!

    #1292627
    J. Davis
    Keymaster

    Hi Rolando,

    Thanks for your feedback. I found this feature had been requested previously. I’ve just added your upvote to this task. We will notify you when we have any news about this.

    best regards,
    J. Davis

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