Syncing Issue, Blank page

  • This topic has 5 replies, 2 voices, and was last updated 4 years ago by Andre Flores.
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  • #702713
    Robbie Done


    When I go to sync all my calendars it is displaying a blank page and not updating, can I get help ASAP.

    Stacy Lind

    Hi Robbie,

    We created a support ticket and sent you an email. Answer to it for further assistance.

    Robbie Done

    Hi, you did send me an email with the SQL statement in it but i have lost the email and it has happened again, can you please send it again πŸ˜‰

    J. Davis

    Hi Robbie,

    Here is SQL command to run in case there are so much logs that it is impossible to clear them from the dashboard:

    UPDATE `wp_options` SET `option_value` = 'a:0:{}' WHERE `option_name` = 'mphb_ical_sync_rooms_queue_processed_data'

    And this query is optional it removes the synchronization that can not be finished

    DELETE FROM `wp_options` WHERE `option_name` LIKE 'mphb_ical_sync_%'

    Make sure to substitute default table prefix wp_ with your custom table prefix if it differs. Don’t hesitate to contact us in case you need our assistance with this.

    best regards,

    Sabrina Maximiano Arcos
    This reply has been marked as private.
    Andre Flores

    Hi, Sabrina!

    In order to clear sync logs in your database you should run the below query in your database via phpMyAdmin tool:

    UPDATEwp_optionsSEToption_value= 'a:0:{}' WHEREoption_name= 'mphb_ical_sync_rooms_queue_processed_data'

    Make sure to replace wp_ with your database table prefix.


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