Syncing Issue, Blank page

  • This topic has 5 replies, 2 voices, and was last updated 2 years ago by Andre Flores.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #702713
    Robbie Done
    Participant

    Hi,

    When I go to sync all my calendars it is displaying a blank page and not updating, can I get help ASAP.

    #703052
    Stacy Lind
    Keymaster

    Hi Robbie,

    We created a support ticket and sent you an email. Answer to it for further assistance.

    #709297
    Robbie Done
    Participant

    Hi, you did send me an email with the SQL statement in it but i have lost the email and it has happened again, can you please send it again 😉

    #709338
    J. Davis
    Keymaster

    Hi Robbie,

    Here is SQL command to run in case there are so much logs that it is impossible to clear them from the dashboard:

    UPDATE `wp_options` SET `option_value` = 'a:0:{}' WHERE `option_name` = 'mphb_ical_sync_rooms_queue_processed_data'

    And this query is optional it removes the synchronization that can not be finished

    DELETE FROM `wp_options` WHERE `option_name` LIKE 'mphb_ical_sync_%'

    Make sure to substitute default table prefix wp_ with your custom table prefix if it differs. Don’t hesitate to contact us in case you need our assistance with this.

    best regards,
    John

    #955744
    Sabrina Maximiano Arcos
    Participant
    This reply has been marked as private.
    #956797
    Andre Flores
    Moderator

    Hi, Sabrina!

    In order to clear sync logs in your database you should run the below query in your database via phpMyAdmin tool:

    UPDATEwp_optionsSEToption_value= 'a:0:{}' WHEREoption_name= 'mphb_ical_sync_rooms_queue_processed_data'

    Make sure to replace wp_ with your database table prefix.

    Regards,
    Andre

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