Syncing Issue, Blank page

[Robbie Done]

Hi,

When I go to sync all my calendars it is displaying a blank page and not updating, can I get help ASAP.

[Stacy Lind]

Hi Robbie,

We created a support ticket and sent you an email. Answer to it for further assistance.

[Robbie Done]

Hi, you did send me an email with the SQL statement in it but i have lost the email and it has happened again, can you please send it again 😉

[J. Davis]

Hi Robbie,

Here is SQL command to run in case there are so much logs that it is impossible to clear them from the dashboard:

UPDATE `wp_options` SET `option_value` = 'a:0:{}' WHERE `option_name` = 'mphb_ical_sync_rooms_queue_processed_data'

And this query is optional it removes the synchronization that can not be finished

DELETE FROM `wp_options` WHERE `option_name` LIKE 'mphb_ical_sync_%'

Make sure to substitute default table prefix wp_ with your custom table prefix if it differs. Don’t hesitate to contact us in case you need our assistance with this.

best regards,
John

[Sabrina Maximiano Arcos]

This reply has been marked as private.

[Andre Flores]

Hi, Sabrina!

In order to clear sync logs in your database you should run the below query in your database via phpMyAdmin tool:

UPDATEwp_optionsSEToption_value= 'a:0:{}' WHEREoption_name= 'mphb_ical_sync_rooms_queue_processed_data'

Make sure to replace wp_ with your database table prefix.

Regards,
Andre

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