Problems with notifications

[Pavel Lukáš]

Problems with notifications.

I have a notification set 60 days before the reservation date.
2 days ago, I added a new service to the reservation and thus the price of the reservation changed.

A reminder was sent this morning with the correct price.
I noticed that I was missing the customer’s name in the notification, so I added the name.
Another reminder came in 3 hours, for the same reservation but without the added name and mainly with the original reservation, i.e. without the new service and with the old price.

It’s a pretty big deal. Nowhere is a detailed procedure given, what and how can be edited, what will be done.
Please provide a detailed explanation of why this is happening. I already know that if I enter a new notification now, it will not apply to already entered reservations. Which is wrong.

I am sorry for my bad English.

[Pavel Lukáš]

I’m sorry, I found the error, the second notification went from an old test version.
But I need to know if I can edit the current alert, change the number of days and alert texts. Will it also work for already entered reservations? I read that alerts are only sent to CONFIRMED bookings? I didn’t see it anywhere in the manual. There is still a need to finalize the conditions for sending or not sending. Paid, unpaid, confirmed, unconfirmed and most importantly, the ability to send a one-time notification to the customer (as one user already did).

[J. Davis]

Hi Pavel,

Thanks for your question. Currently, the notification is sent for bookings with Confirmed status once only. If the notification has been sent and you edited the booking then there is no way to send a notification again.
We have a request to add a button for the manual submission of notifications. Perhaps it will be available in one of the next updates.

best regards,
John Davis

[Author]

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