- This topic has 5 replies, 4 voices, and was last updated 11 months, 1 week ago by J. Davis.
- August 2, 2022 at 11:20 am #1336557Antoine VirondeauParticipant
I have a calendar synchronization problem. All my calendars are perfectly synchronized with the Booking.com OTA on my website side. So bookings from booking.com appear every 15 minutes on my website. However, reservations coming from my site do not appear on Booking.com. I have to click on “import now” on booking.com manually as soon as a reservation is made on my website.
Is this normal? Caching problem? iCal no longer supported on booking.com?
Thank you so muchAugust 4, 2022 at 1:32 am #1337124Antoine VirondeauParticipant
+1August 8, 2022 at 3:02 am #1338340Andre FloresModerator
The fact that synchronization works when you manually sync your calendars means that the iCal link is valid and accepted by Booking.com. I would recommend that you contact Booking.com support team, so they check this matter at their end, as the Hotel Booking does not force its calendars to be imported to external calendars automatically, it just makes sure that the iCal file is updated instantly with valid data. The Booking.com system is the one that fetches the data from the Hotel Booking iCal file.
AndreOctober 14, 2022 at 3:13 pm #1365516PalomaParticipant
I have exactly the same problem. Did you finally solve it? How?
The automatic synchronization worked perfectly until I updated the latest version of Motopress hotel booking. With the old version everything worked fine.
ThanksOctober 15, 2022 at 7:48 am #1365681Antoine VirondeauParticipant
I still have the same problem. I contacted the booking.com support who told me to get a channel manager to have automatic syncronization intervals. Before, no problem with automatic synchronization. So, I do manual synchronization on booking. That takes time. Hoping for the arrival of an update, because everything worked with the OTA (booking.com) before.October 17, 2022 at 7:30 am #1366276J. DavisKeymaster
Thanks for your question. Could you let me know whether booking.com stopped importing bookings from your site or vice versa?
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