Probleme Booking.com import

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  • #1336557
    Antoine Virondeau
    Participant

    Hello,

    I have a calendar synchronization problem. All my calendars are perfectly synchronized with the Booking.com OTA on my website side. So bookings from booking.com appear every 15 minutes on my website. However, reservations coming from my site do not appear on Booking.com. I have to click on “import now” on booking.com manually as soon as a reservation is made on my website.

    Is this normal? Caching problem? iCal no longer supported on booking.com?

    Thank you so much

    #1337124
    Antoine Virondeau
    Participant

    +1

    #1338340
    Andre Flores
    Moderator

    Hello Antoine,

    The fact that synchronization works when you manually sync your calendars means that the iCal link is valid and accepted by Booking.com. I would recommend that you contact Booking.com support team, so they check this matter at their end, as the Hotel Booking does not force its calendars to be imported to external calendars automatically, it just makes sure that the iCal file is updated instantly with valid data. The Booking.com system is the one that fetches the data from the Hotel Booking iCal file.

    Regards,
    Andre

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