Problem with demo installation

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  • #903088
    Karel Rusnak

    I have an issue here when clicking Import Demo Data I get an Error: Internal Server Error (500).
    All required and recommended plugins were installed and activated before.

    Can you help me with this ?


    J. Davis

    Hi Karel,

    Most likely you server does not have enough memory_limit to import sample data including step of regenerating thumbnails. You may exclude this action following the steps below:
    – navigate to Appearance > Theme Edito and agree with warning
    – in the sidebar on the right navigate withing theme structure: /inc > demo-import.php file
    – click on demo-import.php file to load it and find the line below:
    //add_filter( 'pt-ocdi/regenerate_thumbnails_in_content_import', '__return_false' );
    – remove the double-slash at the beginning of the line so it will look like this:
    add_filter( 'pt-ocdi/regenerate_thumbnails_in_content_import', '__return_false' );
    – save the changes and try to import sample data once again.

    You will be able to fulfill this action after import of sample data and regenerate thumbnails using third party plugins.

    As for hosting providers we recommend Bluehost for WordPress to be sure your site runs properly.

    best regards,
    J. Davis

    Esteban Urrutia

    Hello, I did this but it doesnt fix.

    Andre Flores

    Hello Esteban!

    Kindly submit your request to our Help Desk providing a temporary access to WordPress dashboard, so we take a closer look at the issue.


Viewing 4 posts - 1 through 4 (of 4 total)
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