- This topic has 4 replies, 2 voices, and was last updated 2 years, 7 months ago by Andre Flores.
- April 17, 2021 at 3:59 am #1107228Parede FlatsParticipant
I am currently testing the website to launch as production. I am finding difficulties to request payments for bookings already confirmed either by Channel import via icall or after customer booked directly via our portal and has paid the booking.
I see I can add more than one payment manually against each booking which sounds great. However when I send the link does not show the option to pay. It will show “Payment History”
Please advise how can I manage this situation? It is important as customers always ask for extra services during their stay and as well we use our website for customers to Pay when they book through the different channels.
I have added [mphb_payment_request_checkout] to booking confirmation. However on your guide shows it should generate “Payment Request page automatically” and I have never seen.
Looking forward for your advise.
Many thanksApril 17, 2021 at 10:49 pm #1107357Parede FlatsParticipant
Hi I am just adding screen shot of the payment history. shouldnt the Balance due be €1 as there is €1 pending?April 19, 2021 at 2:04 am #1107684Andre FloresModerator
First of all, it should be mentioned that the Payment Request add-on is used to either request the balance due once the deposit was paid or the full booking amount in case the booking was confirmed manually by the admin.
If your guests would like to order additional services after the booking was totally paid, you may add them manually via dashboard using Edit Booking functionality. Once you edited the booking and added extra services, you will be able to send out the payment request link to your guests, so they could pay the balance due. The shortcode should not be included on the booking confirmation page, it should be added to a separate page, which will then be selected next to “Payment Request Page” option under Accommodation ->Settings ->Extensions ->Payment Request: https://prnt.sc/11p1gb1. This will allow your guests to proceed with the balance due payment: https://prnt.sc/11p1ikx.
AndreApril 20, 2021 at 7:19 am #1108882Parede FlatsParticipant
Many thanks it is clear now. The system allows to add extra payment when I click on add payment manually. This is where I got confused . What is the actual use of add payment manually if it allows me to add extra payment IDs within the booking and change status to pending, confirmed… etc.
It just something would be great if it works as it sounds a good functionality there that has no much use.
Would be great if we could somehow add this extra payment manually add it as pending and request payment. (In case we have bespoke services)
Many thanksApril 21, 2021 at 1:08 am #1109259Andre FloresModerator
You are most welcome, I am glad I could help.
Thank you for your feedback, we will take your suggestions into consideration for future plugin releases.
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