Payment Pending Status

  • This topic has 3 replies, 2 voices, and was last updated 7 months ago by Mary Evans.
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  • #1000523
    Rachanee Munar
    Participant

    Hi, I’d just like to ask at what configuration / instances does the status of a booking become, “Payment Pending”? Do you have to update a booking to “Payment Pending” manually? At what confirmation mode?

    Confirmation Mode
    – By customer via email
    – By admin manually
    – Confirmation upon payment

    #1000963
    Mary Evans
    Participant

    Hello,

    There are 3 available confirmation modes (the way a made booking gets confirmed).
    With the conf. mode “Confirmation upon payment”, you can enable the needed in-built payment gateways: Pay on Arrival, PayPal, 2Checkout, Braintree, Stripe, Beanstream/Bambora.
    With “Confirmation upon payment”, as soon as the booking is made, a guest has some time in order to fulfil the payment (this time can be specified in Accommodation > Settings > Payment Gateways > General Settings > Pending Payment Time).
    If the clint’s payment is successfully made during the specified time, the booking automatically gets Confirmed. If not – the booking becomes Abandoned.

    Best Regards,
    M. Evans

    #1000966
    Rachanee Munar
    Participant

    Thanks, we are using the woocommerce integration add on, and it is inside woocommerce integration all payments are happening: direct bank transfer, check, etc, because we need the woocommerce integration to use a local payment system called paymongo. We noticed though that offline payments via woocommerce result in a status “Pending Admin” instead of “Pending Payment”

    However, if we dont use paymongo, if we dont use the woocommerce add on, if we use all these: Pay on Arrival, PayPal, 2Checkout, Braintree, Stripe, Beanstream/Bambora, meaning when we use, pay on arrival and customer doesnt arrive, automatically the booking is cancelled?

    #1001745
    Mary Evans
    Participant

    1. Correct, if a payment is made via offline payment gateway, by default its status is “Pending Admin” and WooCommerce order status is “On-hold”
    If the payment is not processed within the next 10 minutes, the admin will have to change the booking/order status to “Cancelled” manually.

    2. As for Hotel Booking default “Pay on Arrival” payment gateway, as soon as a booking is made via this payment gateway, the booking’s status becomes “Confirmed” and a guest will have to pay with cash a soon as he arrives.
    In case the guest does not arrive, an admin will have to change the booking’s status manually.

    Best Regards,
    M. Evans

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