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We are using Stripe as payment provider and we’ve setup 20% of the total booking sum to be paid in advance when booking.
This weekend we’ve had a guest make a booking and pay 20% up front via Stripe (ideal).
The guest got a payment error screen, but still was charged by Stripe for the payment. When I check the logs of the payment in the Hotel Booking plug’in, the following error is present:
“The amount specified (125959) does not match the amount on the source (125960). A payment can only be created for the exact amount of the corresponding source.”
It seems there’s a 1 cent discrepancy in the payment somehow. I think it might have something to do with rounding when creating the payment request (as the 20% advance payment is basically not a nice and rounded number).
Total booking sum:
€ 6298,00Up front payment:
€ 1259,60How can we prevent this from happening? Hope you can help!
Hello there,
I am afraid this is not something we can handle from our end and I would kindly ask that you contact Stripe support team regarding this matter – they should be able to help.
Regards,
AndreThanks for your reply.
I have contacted Stripe and they’ve pointed out that the charge request that was sent to Stripe via the plug-in was incorrect.
The source was created for an amount of 125960 (which is correct), but the charge request sent to Stripe was 125959, which is incorrect.
Hello there,
I would kindly ask that you submit your request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue.
Regards,
Andre
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