- This topic has 2 replies, 2 voices, and was last updated 11 months ago by Mary Evans.
- August 21, 2020 at 7:25 am #994005Daniel DeyetteParticipant
The system sends the administrator a copy of the confirmed booking “upon payment” and when they use a payment gateway (like Stripe) that works perfectly.
However – when I create the booking myself on the Booking page within the plugin – the customer gets a receipt, but the admin gets nothing.
I’ve tested different emails and manually creating a payment, cycling back and fourth between the different confirmation statuses but nothing sends an admin copy of the receipt.
Since the plugin can’t print a copy of the receipt anywhere, at least with these – we have some formal record to print.
What else can I do to trigger an email confirmation upon manual booking?August 21, 2020 at 7:29 am #994012Daniel DeyetteParticipant
I should also mention I’ve read the post on “no email received” a number of times.
This may be a bug or intentional on the coding side, not sure?August 24, 2020 at 7:09 am #994747Mary EvansParticipant
Please note, when a booking is added by admin via the website back-end (in the Bookings tab > All Bookings > Add New), the admin does not get any email.
An email is sent to admin when a booking is created via front-end only.
You can view all the possible email templates that can be sent to admin within different confirmation modes, under your dashboard > Accommodation > Settings > Admin Emails.
- You must be logged in to reply to this topic.