- This topic has 71 replies, 15 voices, and was last updated 5 years, 3 months ago by J. Davis.
- March 13, 2017 at 3:54 pm #489601J. DavisKeymaster
Hello Andre and Alex,
Make sure you use latest version of plugin. Currently it is 2.0.0. Please check the license activation and update the plugin to the latest version.
If it is not helpful please submit admin login details and website URL here.
JohnMarch 13, 2017 at 3:59 pm #489606J. DavisKeymaster
This topic is related to Slider plugin and not to Content Editor. Make sure you use latest version of Visual Builder (currently it is 2.2.0). If it is up to date please submit a new topic at Content Editor Forum
JohnMarch 27, 2017 at 3:27 pm #497404PeterGuest
How do I get the latest version of the slider/builder. I just bought my theme from Templatemonster and uploaded the default content but the slider doesn’t work and I just get the infanite cogs turning when I try and change the slides.March 29, 2017 at 3:17 pm #498610J. DavisKeymasterMay 30, 2017 at 5:33 pm #527333Chris H.Guest
I’m having the same issue but now when I try to update it the plugin it says successful and once I activate it I get this “The plugin motopress-slider/motopress-slider.php has been deactivated due to an error: Plugin file does not exist.” and the system asks me to reinstall it and activate it again ending me up in a big circle or uninstall/reinstall/activate and loop.May 31, 2017 at 3:03 pm #527612J. DavisKeymaster
Seems like you have put license key of Content Editor to activate license of slider. Please make sure the license is activated correctly and update the plugin.
If it is still not possible to update plugin you can remove plugin, download latest version from your account and install it.
JohnJune 19, 2017 at 1:21 pm #535284PatrickGuest
I am facing the same issue, ie: never ending gear wheels when attempting to edit slides.
I am using WordPress 4.8-fr_FR.
Anybody mabaged to fix this problem?
Thank you!June 20, 2017 at 2:55 pm #535720J. DavisKeymaster
Make sure there is installed latest version of Slider plugin. At this time it is 2.1.0.
JohnJune 6, 2018 at 12:04 am #685681BRAVO BoostersParticipant
Is there even a fix for this? I see a lot 5 pages saying “make sure you are using most recent version” comments but no real fix. Just bought this plugin as part of a package through TemplateMonster. I have activated my license and the version of the plugin is 2.1.0. According to the site that is the most recent version.
Is this going to be fixed?June 6, 2018 at 8:43 am #685822J. DavisKeymaster
Thank you for your comment. As you can see most common reason of the issue is usage of out of date version of plugin as 2.1.0 version of Slider is compatible with latest WordPress be default. If slider editor can not be launched it means that there might be a conflict with third party plugin. You can try to deactivate plugins one by one to see when editor of slider can be launched properly. You can email us in case you need our assistance in this or reporting the plugin that caused the issue. Thank you.
JohnNovember 2, 2018 at 7:26 pm #736247Web_Dev_127001ParticipantThis reply has been marked as private.November 5, 2018 at 4:10 pm #736894J. DavisKeymaster
There is installed out of date version of plugin at your website. Please email our support team in regards to license keys. Thank you.
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