MPHB Calendar Synch Anomaly

  • This topic has 5 replies, 2 voices, and was last updated 1 year ago by Andre Flores.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1009769
    Thomas Kolnowski
    Participant

    Hello, MotoPress team. We had a regular iCal synch go rogue on us yesterday, where the MPHB logs show the 2 synch URLs for a single accommodation type were processed and parsed multiple times in the same synch event, wreaking havoc with our calendar and dropping some legitimate imported bookings. It appears each URL was processed 4 times. In our case, each accommodation type only has one accommodation.

    It seems things cleared up later in the day, and the synch process has resumed to normal. We synch every 30 minutes.

    This appeared to only affect one accommodation type (we have about 20 accommodation types).

    Can you advise on what might cause this anomaly?

    Please see the log from this single event with the anomalies below:

    
    Cabin Stargazer
    View | Delete	DONE	92	14	153	10	1	24/09/2020 - 18:04:05
    
    INFO	2 URLs pulled for parsing.
    INFO	2 URLs pulled for parsing.
    INFO	5 events found in calendar https://www.airbnb.com/calendar/ical/21126335.ics?s=6d82cd25357c616f8dc8e17cc4fc53c5
    INFO	We will need to check 4 previous bookings after importing and remove the outdated ones.
    INFO	5 events found in calendar https://www.airbnb.com/calendar/ical/21126335.ics?s=6d82cd25357c616f8dc8e17cc4fc53c5
    INFO	We will need to check 4 previous bookings after importing and remove the outdated ones.
    INFO	8 events found in calendar https://calendar.glampinghub.com/AQYGAldUCwNXVFRVAAFWV1sLVwMEBQsAWw8FAVdTAgQ%253D.ics
    INFO	8 events found in calendar https://calendar.glampinghub.com/AQYGAldUCwNXVFRVAAFWV1sLVwMEBQsAWw8FAVdTAgQ%253D.ics
    INFO	We will need to check 6 previous bookings after importing and remove the outdated ones.
    INFO	We will need to check 6 previous bookings after importing and remove the outdated ones.
    INFO	5 events found in calendar https://www.airbnb.com/calendar/ical/21126335.ics?s=6d82cd25357c616f8dc8e17cc4fc53c5
    INFO	5 events found in calendar https://www.airbnb.com/calendar/ical/21126335.ics?s=6d82cd25357c616f8dc8e17cc4fc53c5
    INFO	We will need to check 4 previous bookings after importing and remove the outdated ones.
    INFO	We will need to check 4 previous bookings after importing and remove the outdated ones.
    INFO	8 events found in calendar https://calendar.glampinghub.com/AQYGAldUCwNXVFRVAAFWV1sLVwMEBQsAWw8FAVdTAgQ%253D.ics
    INFO	8 events found in calendar https://calendar.glampinghub.com/AQYGAldUCwNXVFRVAAFWV1sLVwMEBQsAWw8FAVdTAgQ%253D.ics
    INFO	We will need to check 6 previous bookings after importing and remove the outdated ones.
    INFO	We will need to check 6 previous bookings after importing and remove the outdated ones.
    SUCCESS	[email protected], 20201002 - 20201004
    Success. Booking #19313 updated with new data.
    INFO	[email protected], 20201002 - 20201004
    Skipped. The dates from 2020-10-02 to 2020-10-04 are already blocked.
    SUCCESS	[email protected], 20201005 - 20201007
    Success. Booking #19467 updated with new data.
    INFO	[email protected], 20201005 - 20201007
    Skipped. The dates from 2020-10-05 to 2020-10-07 are already blocked.
    SUCCESS	[email protected], 20201015 - 20201017
    Success. Booking #19315 updated with new data.
    INFO	[email protected], 20201015 - 20201017
    Skipped. The dates from 2020-10-15 to 2020-10-17 are already blocked.
    SUCCESS	[email protected], 20201112 - 20201115
    Success. Booking #19410 updated with new data.
    INFO	[email protected], 20201112 - 20201115
    Skipped. The dates from 2020-11-12 to 2020-11-15 are already blocked.
    ERROR	[email protected], 20200924 - 20200925
    Cannot import new event. Dates from 2020-09-24 to 2020-09-25 are partially blocked by booking #18532.
    ERROR	[email protected], 20200924 - 20200925
    Cannot import new event. Dates from 2020-09-24 to 2020-09-25 are partially blocked by booking #18532.
    INFO	Skipped. Booking #19467 updated with new data.
    INFO	Skipped. Booking #19467 updated with new data.
    INFO	Skipped. Booking #19410 updated with new data.
    INFO	Skipped. Booking #19410 updated with new data.
    INFO	Skipped. Booking #19315 updated with new data.
    INFO	Skipped. Booking #19315 updated with new data.
    INFO	Skipped. Booking #19313 updated with new data.
    INFO	Skipped. Booking #19313 updated with new data.
    INFO	[email protected], 20201002 - 20201004
    Skipped. The dates from 2020-10-02 to 2020-10-04 are already blocked.
    INFO	[email protected], 20201002 - 20201004
    Skipped. The dates from 2020-10-02 to 2020-10-04 are already blocked.
    INFO	[email protected], 20201005 - 20201007
    Skipped. The dates from 2020-10-05 to 2020-10-07 are already blocked.
    INFO	[email protected], 20201005 - 20201007
    Skipped. The dates from 2020-10-05 to 2020-10-07 are already blocked.
    INFO	1418fb94e984-597822c85f7947f[email protected], 20201015 - 20201017
    Skipped. The dates from 2020-10-15 to 2020-10-17 are already blocked.
    INFO	[email protected], 20201015 - 20201017
    Skipped. The dates from 2020-10-15 to 2020-10-17 are already blocked.
    INFO	[email protected], 20201112 - 20201115
    Skipped. The dates from 2020-11-12 to 2020-11-15 are already blocked.
    INFO	[email protected], 20201112 - 20201115
    Skipped. The dates from 2020-11-12 to 2020-11-15 are already blocked.
    ERROR	[email protected], 20200924 - 20200925
    Cannot import new event. Dates from 2020-09-24 to 2020-09-25 are partially blocked by booking #18532.
    ERROR	[email protected], 20200924 - 20200925
    Cannot import new event. Dates from 2020-09-24 to 2020-09-25 are partially blocked by booking #18532.
    INFO	Skipped. Booking #19467 updated with new data.
    INFO	Skipped. Booking #19467 updated with new data.
    INFO	Skipped. Booking #19410 updated with new data.
    INFO	Skipped. Booking #19410 updated with new data.
    INFO	Skipped. Booking #19315 updated with new data.
    INFO	Skipped. Booking #19315 updated with new data.
    INFO	Skipped. Booking #19313 updated with new data.
    INFO	Skipped. Booking #19313 updated with new data.
    INFO	35ab4e81055d34d5b4a104ab0f47eb5a, 20200911 - 20200913
    Skipped. Event has passed.
    INFO	35ab4e81055d34d5b4a104ab0f47eb5a, 20200911 - 20200913
    Skipped. Event has passed.
    INFO	4bdc9a676b193a4f9876e30c324173d9, 20200913 - 20200915
    Skipped. Event has passed.
    INFO	4bdc9a676b193a4f9876e30c324173d9, 20200913 - 20200915
    Skipped. Event has passed.
    SUCCESS	9f7c87d0126d30d7847d509402a4b157, 20200924 - 20200927
    Success. Booking #18532 updated with new data.
    SUCCESS	9f7c87d0126d30d7847d509402a4b157, 20200924 - 20200927
    Success. Booking #18532 updated with new data.
    SUCCESS	cb3107d2d51b38d0984760ec5d81627c, 20200930 - 20201002
    Success. Booking #19290 updated with new data.
    INFO	cb3107d2d51b38d0984760ec5d81627c, 20200930 - 20201002
    Skipped. The dates from 2020-09-30 to 2020-10-02 are already blocked.
    SUCCESS	17e44e5743383cf4ac217bd623f092c2, 20201010 - 20201012
    Success. Booking #19090 updated with new data.
    INFO	17e44e5743383cf4ac217bd623f092c2, 20201010 - 20201012
    Skipped. The dates from 2020-10-10 to 2020-10-12 are already blocked.
    SUCCESS	9d03eb8d7ae23ed6884dcee279932d91, 20201023 - 20201025
    Success. Booking #19062 updated with new data.
    INFO	9d03eb8d7ae23ed6884dcee279932d91, 20201023 - 20201025
    Skipped. The dates from 2020-10-23 to 2020-10-25 are already blocked.
    SUCCESS	be0e38138d5535469db53b0f6ff76d2a, 20201030 - 20201101
    Success. Booking #19320 updated with new data.
    INFO	be0e38138d5535469db53b0f6ff76d2a, 20201030 - 20201101
    Skipped. The dates from 2020-10-30 to 2020-11-01 are already blocked.
    SUCCESS	e8dea257705c341987dcfc8baa4bb538, 20201230 - 20210101
    Success. Booking #19251 updated with new data.
    INFO	e8dea257705c341987dcfc8baa4bb538, 20201230 - 20210101
    Skipped. The dates from 2020-12-30 to 2021-01-01 are already blocked.
    INFO	35ab4e81055d34d5b4a104ab0f47eb5a, 20200911 - 20200913
    Skipped. Event has passed.
    INFO	35ab4e81055d34d5b4a104ab0f47eb5a, 20200911 - 20200913
    Skipped. Event has passed.
    INFO	4bdc9a676b193a4f9876e30c324173d9, 20200913 - 20200915
    Skipped. Event has passed.
    INFO	4bdc9a676b193a4f9876e30c324173d9, 20200913 - 20200915
    Skipped. Event has passed.
    INFO	9f7c87d0126d30d7847d509402a4b157, 20200924 - 20200927
    Skipped. The dates from 2020-09-24 to 2020-09-27 are already blocked.
    SUCCESS	9f7c87d0126d30d7847d509402a4b157, 20200924 - 20200927
    Success. Booking #18532 updated with new data.
    INFO	cb3107d2d51b38d0984760ec5d81627c, 20200930 - 20201002
    Skipped. The dates from 2020-09-30 to 2020-10-02 are already blocked.
    INFO	cb3107d2d51b38d0984760ec5d81627c, 20200930 - 20201002
    Skipped. The dates from 2020-09-30 to 2020-10-02 are already blocked.
    INFO	17e44e5743383cf4ac217bd623f092c2, 20201010 - 20201012
    Skipped. The dates from 2020-10-10 to 2020-10-12 are already blocked.
    INFO	17e44e5743383cf4ac217bd623f092c2, 20201010 - 20201012
    Skipped. The dates from 2020-10-10 to 2020-10-12 are already blocked.
    INFO	9d03eb8d7ae23ed6884dcee279932d91, 20201023 - 20201025
    Skipped. The dates from 2020-10-23 to 2020-10-25 are already blocked.
    INFO	9d03eb8d7ae23ed6884dcee279932d91, 20201023 - 20201025
    Skipped. The dates from 2020-10-23 to 2020-10-25 are already blocked.
    INFO	be0e38138d5535469db53b0f6ff76d2a, 20201030 - 20201101
    Skipped. The dates from 2020-10-30 to 2020-11-01 are already blocked.
    INFO	be0e38138d5535469db53b0f6ff76d2a, 20201030 - 20201101
    Skipped. The dates from 2020-10-30 to 2020-11-01 are already blocked.
    INFO	e8dea257705c341987dcfc8baa4bb538, 20201230 - 20210101
    Skipped. The dates from 2020-12-30 to 2021-01-01 are already blocked.
    INFO	e8dea257705c341987dcfc8baa4bb538, 20201230 - 20210101
    Skipped. The dates from 2020-12-30 to 2021-01-01 are already blocked.
    INFO	Skipped. Booking #19320 updated with new data.
    INFO	Skipped. Booking #19320 updated with new data.
    INFO	Skipped. Booking #19290 updated with new data.
    INFO	Skipped. Booking #19290 updated with new data.
    INFO	Skipped. Booking #19251 updated with new data.
    INFO	Skipped. Booking #19251 updated with new data.
    INFO	Skipped. Booking #19090 updated with new data.
    INFO	Skipped. Booking #19090 updated with new data.
    INFO	Skipped. Booking #19062 updated with new data.
    INFO	Skipped. Booking #19062 updated with new data.
    INFO	Skipped. Booking #18532 updated with new data.
    INFO	Skipped. Booking #19320 updated with new data.
    INFO	Skipped. Booking #19290 updated with new data.
    INFO	Skipped. Booking #19251 updated with new data.

    Also, here is the most recent “normal” log from the same accommodation type:

    Cabin Stargazer
    View | Delete
    DONE	23	10	12	1	—	25/09/2020 - 21:06:59
    
    INFO	2 URLs pulled for parsing.
    INFO	5 events found in calendar https://www.airbnb.com/calendar/ical/21126335.ics?s=6d82cd25357c616f8dc8e17cc4fc53c5
    INFO	We will need to check 4 previous bookings after importing and remove the outdated ones.
    INFO	8 events found in calendar https://calendar.glampinghub.com/AQYGAldUCwNXVFRVAAFWV1sLVwMEBQsAWw8FAVdTAgQ%253D.ics
    INFO	We will need to check 6 previous bookings after importing and remove the outdated ones.
    SUCCESS	[email protected], 20201002 - 20201004
    Success. Booking #19313 updated with new data.
    SUCCESS	[email protected], 20201005 - 20201007
    Success. Booking #19467 updated with new data.
    SUCCESS	[email protected], 20201015 - 20201017
    Success. Booking #19315 updated with new data.
    SUCCESS	[email protected], 20201112 - 20201115
    Success. Booking #19410 updated with new data.
    ERROR	[email protected], 20200925 - 20200926
    Cannot import new event. Dates from 2020-09-25 to 2020-09-26 are partially blocked by booking #19513.
    INFO	Skipped. Booking #19467 updated with new data.
    INFO	Skipped. Booking #19410 updated with new data.
    INFO	Skipped. Booking #19315 updated with new data.
    INFO	Skipped. Booking #19313 updated with new data.
    INFO	35ab4e81055d34d5b4a104ab0f47eb5a, 20200911 - 20200913
    Skipped. Event has passed.
    INFO	4bdc9a676b193a4f9876e30c324173d9, 20200913 - 20200915
    Skipped. Event has passed.
    SUCCESS	9f7c87d0126d30d7847d509402a4b157, 20200924 - 20200927
    Success. Booking #19513 updated with new data.
    SUCCESS	cb3107d2d51b38d0984760ec5d81627c, 20200930 - 20201002
    Success. Booking #19290 updated with new data.
    SUCCESS	17e44e5743383cf4ac217bd623f092c2, 20201010 - 20201012
    Success. Booking #19090 updated with new data.
    SUCCESS	9d03eb8d7ae23ed6884dcee279932d91, 20201023 - 20201025
    Success. Booking #19062 updated with new data.
    SUCCESS	be0e38138d5535469db53b0f6ff76d2a, 20201030 - 20201101
    Success. Booking #19320 updated with new data.
    SUCCESS	e8dea257705c341987dcfc8baa4bb538, 20201230 - 20210101
    Success. Booking #19251 updated with new data.
    INFO	Skipped. Booking #19513 updated with new data.
    INFO	Skipped. Booking #19320 updated with new data.
    INFO	Skipped. Booking #19290 updated with new data.
    INFO	Skipped. Booking #19251 updated with new data.
    INFO	Skipped. Booking #19090 updated with new data.
    INFO	Skipped. Booking #19062 updated with new data.
    

    Thanks in advance,
    Thomas Kolnowski
    Digitized House Media, LLC

    #1010126
    Andre Flores
    Moderator

    Hello, Thomas!

    So far we have not received any similar complaints from other users, so the issue is quite weird indeed.
    Since this has happened only once so far, I would kindly ask that you monitor your future sync logs to see if the issue occurs again. If it does, submit a request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    #1010811
    Thomas Kolnowski
    Participant

    Hello, Andre. We had another issue with the same accommodation today, where the synch did not process the iCal URLs at all. I will go ahead and submit a Help Deck request.

    Thanks again for your help,

    Tom Kolnowski
    Digitized House Media, LLC

    #1011526
    Andre Flores
    Moderator

    Hello, Thomas!

    Thank you for cooperation, it is much appreciated.

    Regards,
    Andre

    #1014036
    Thomas Kolnowski
    Participant
    This reply has been marked as private.
    #1014207
    Andre Flores
    Moderator
    This reply has been marked as private.
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