- This topic has 6 replies, 3 voices, and was last updated 1 year, 10 months ago by Ashleigh Bamford.
- September 12, 2021 at 6:42 pm #1184040Ashleigh BamfordParticipant
I am having issues with my mailchimp integration. I am getting this message in the logs sometimes:
Message: Failed to update customer subscription details in MailChimp. API response: “400: Your merge fields were invalid. Please enter a value (NAME). Please enter a value (PCODE).”
It also seems that when guests are selecting to be signed up to the mailing list they are being added into mailchimp as a contact only, not a subscriber. How can I fix this?
AshSeptember 17, 2021 at 12:09 am #1186870Andre FloresModerator
Usually the error occurs when there are some fields set up as required in your Mailchimp list settings, however not included in the subscription form. You may check what causes the issue by following directions from this article.
As for the second issue, it might be related to the first one, kindly check this article with some possible reasons the issue occurs.
AndreJanuary 10, 2022 at 11:47 pm #1242349Ashleigh BamfordParticipant
When guest make a booking, they are being added to my mailchimp list with email only. Other inputs such as name are not being added. Is there a way i can direct the plugin to link the mailchimp fields with the booking information?
Also, I would like to tag guests that have made a booking in mailchimp so I can later customise communication to everyone who has booked with us. Is this possible?
ThanksJanuary 13, 2022 at 3:04 am #1243743J. DavisKeymaster
I’ve just made a test and noticed that First and Last names are successfully added as well as the email of the guest to the list at Mailchimp. You may try to navigate to Audience – open your List > Settings > Audience fields and *|MERGE|* tags and make sure the proper fields are selected.
As for your other question so you may add a label to your API key and then create a Segment with contacts that were added to the list within the specific API key.
J. DavisJanuary 20, 2022 at 12:47 am #1247055Ashleigh BamfordParticipant
Thanks J. Davis,
I have a sign up form on my website that has Name, email and post code as fields. The merge field for Name is *|NAME|* and the merge field for post code is *|PCODE|*. These are working perfectly for the sign up form.
When someone makes a booking, they are being added to the same mailchimp audience. At the moment the name and post code fields are blank in mailchimp. When I go to Bookings > Checkout Fields I don’t seem to be able to edit the merge field. How do I get these to match up?
CheersFebruary 10, 2022 at 3:57 pm #1258067J. DavisKeymaster
Thanks for your question. I’ve forwarded this request to our developers. We will notify you when we have any news.
J. DavisApril 19, 2022 at 11:54 pm #1292615Ashleigh BamfordParticipant
Hi! Just checking in to see if there are any updates on this?
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