Is there a refund option?

  • This topic has 1 reply, 2 voices, and was last updated 5 years ago by Stacy Lind.
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  • #636884
    Mirko Luciano
    Participant

    Hello,
    i’m setting up a b&b website and it’s all working good except for the refund issue.
    I’m using a sandbox account with paypal to test the payments and when i cancel the reservation via mail i can’t see any refund. I’ve waited 12 hours.
    I’m getting crazy 🙂 please help me!

    Tnx,

    Mirko

    #638526
    Stacy Lind
    Keymaster

    Hi Mirko,

    The money are not supposed to be refunded automatically when a guest cancels their booking through an email link. A refund is managed through the PayPal dashboard and the statuses are changed manually.

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