- This topic has 5 replies, 2 voices, and was last updated 7 years, 1 month ago by J. Davis.
- December 2, 2015 at 9:30 pm #207944Alisa FoxParticipant
Your plugin is creating an error when it is trying to load the file ../images/grab.svg that does not exist. I see it pop up frequently in my error logs. Just thought I’d let you know.
Thank you!December 3, 2015 at 9:23 am #208118J. DavisKeymaster
This file should be there on your server. Please check it via FTP. If the file is there on your server but error log says that file does not exist you should contact your hosting provider asking them to add MIME Type for SVG to make these files opening.
JohnDecember 8, 2015 at 10:50 pm #210704Alisa FoxParticipant
Is /images/grab.svg supposed to be in the main directory, or the theme directory? It’s in neither place on my website. Is it a core WordPress file? I’ve never heard of it before.December 9, 2015 at 1:13 pm #210871J. DavisKeymaster
This is a file of MotoPress Slider plugin. It can be found in /wp-content/plugins/motopress-slider/motoslider_core/images folder. It is a hand icon when swipe is enabled.
JohnDecember 14, 2015 at 10:21 pm #215255Alisa FoxParticipant
It does appear that the error is occurring because it is looking for /images/grab.svg in the wrong directory. This error is being generated from your code so maybe check to make sure it is coded in a way that it is looking for the file in the right place because I am having a lot of errors generated by your code.
The file is where you described it in the comment above, yet I am still getting the file not found error every time someone visits the site.December 15, 2015 at 1:31 pm #215556J. DavisKeymaster
It might happen due to server settings (MIME Type is not enabled for SVG extension). And your server simply can not ‘see’ those files. That’s why we kindly ask you to contact your hosting provider or submit a request to us providing FTP access details so that we could check the files on your server.
Thank you for understanding.
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