iCal sync again – not recognising check in/out on the same day

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  • #769794
    Shelley Upton
    Participant

    Weird problem, but my ical import from Hotel Runner is not splitting up bookings that have a check out and check in on the same day.

    For example, one booking has imported as booking between 15th Feb and 3rd March. That is actually three separate bookings, one after the other.

    This is happening for all check out and in on the same day. How can I fix this?

    #769951
    Stacy Lind
    Keymaster

    Hi Shelly,

    Unfortunately, we cannot control how external platforms form their ical calendars. It would be better of you contact Hotel Runner with this question.

    It might help if you add a different note to each booking in Hotel Runner.
    If you want us to have a closer look at it, please, submit a support ticket here.

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