HB Divi: Used Availability Search crashed, HB tool-collection away

Free and Premium WordPress Plugins & Themes Forums WordPress Plugins Hotel Booking HB Divi: Used Availability Search crashed, HB tool-collection away

  • This topic has 16 replies, 9 voices, and was last updated 3 weeks, 1 day ago by Andre Flores.
Viewing 15 posts - 1 through 15 (of 17 total)
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  • #1173847
    Marc Borries
    Participant

    Hello and thank you for your help,
    thats what I hope to find.

    My first Problem is: the Availability Search (from Motopress Hotel Booking Plugin in Divi Theme) crashed. That means: the place is still on the site, but instead of fields only code. More on https://triskele-haus.de. Maybe since the update a couple day ago, but I saw it today.

    The second (maybe connected) Problem is: It is not possible to insert new Hotel Booking Elements, because in the divi elements collection they vanished.

    What I’have done, to solve the problem on my own: Deactivate all plugins, reinstall Divi Theme, reinstall Hotel Booking Plugin, reinstall Hotel Booking Plugin for Divi.

    I pray for your help.
    Best regards,
    Marc

    #1174059
    Shubhanshu Mohan
    Participant

    Even I am facing the same problem. For the only reason I used Motopress as it has the option of divi integration. But now all are waste.

    #1174142
    Erika young
    Participant

    I am experiencing this issue as well. Can you please update with a solution?

    #1174172
    Timo Tapaninen
    Participant

    The same problem here. It’s probably because of the major Divi update last week but currently this whole Hotel Booking plugin is useless.

    It would be nice to know how long it takes for them to update this. If it takes days I would have to spend hours to make some other option for booking. If they get it done today or tomorrow, I could use some “Under maintenance” page for a moment.

    #1174321
    Marc Borries
    Participant

    Hello Timo, Erika and Shubhanshu (hope this is your first name),

    all equal questions in this forum ends with a note to start a request. But no update until today. Even when the answer might be “we get problem, no solution but we working on” would be nice.

    So I did the same. I started a request. And hope for more.
    My request (41699). Now I`m waiting for an answer.
    Maybe you should do the same.

    I´m feeling with you.
    Best wishes from Germany.

    #1174547
    Marc Borries
    Participant

    Hello to all,

    I received an answer that doesn’t help me yet, but maybe you guys:


    Hello M,

    Thank you for reaching our technical support department.

    Do you use the Divi builder with the Divi theme? If you do not it may cause such problems. You need to use Divi theme, Divi builder and Divi Hotel integration. You will have to replace all the Divi widgets with the Hotel booking shortcodes. You can find it all in Accommodation > Settings.

    I use the Divi builder with the Divi theme, the divi integration and the hotel booking plugins – that is what I answered.

    Maybe I didn’t understand the answer correctly. My english is not good. I have to use shortcodes?

    #1174816
    Giovanni Langiu
    Participant

    I’m having same problems here. I wrote them many time but they did not answer still. They have to realease an update of the divi integration in order to get back the widgets for sure. But the customer care is veeeeeeeeeeeeeeery slow… I’m waiting since 3 days

    #1174822
    Vicente Bacete
    Participant

    I’m having same problems here. My ticket number 41660

    #1174944
    Theresa Martin
    Participant

    Same issue here – all Hotel Booking modules added to Divi via the Divi Integration plugin have disappeared following the Divi update, therefore now just displaying code on the frontend for accommodations. My ticket number is 41738.

    #1175026
    Marc Borries
    Participant

    Hello to all,

    I received an answer that brings us some hope for more:

    ——-

    Hello,

    I’ve forwarded your request to our developers to test Hotel Booking with the current latest version of the Divi theme. We will notify you once we have any news.

    ——-

    Hopefully
    Marc

    #1175078
    UPR
    Participant

    Same problem here!

    #1175083
    Theresa Martin
    Participant

    I received the exact same response a little while ago, as Marc. Yes, hopefully this will be resolved soon..

    #1175091
    UPR
    Participant

    Only quick fix I see at the moment is roll back to DIVI 4.9.11.
    Not ideal, but works until there is a fix from MP.

    #1175638
    Marc Borries
    Participant

    Hello to all,

    I received an answer that brings us the solution.

    ________________________

    Hello,

    We are glad to inform you that the issue caused after Divi theme update has been fixed. Please update the plugin https://wordpress.org/plugins/mphb-divi/
    Thank you for your patience and understanding.

    _________________________

    #1175642
    Marc Borries
    Participant

    … it works.

    And so for me it’s solved.

    good luck and success to everyone,
    Marc (Neustrelitz, Germany)

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