- This topic has 16 replies, 9 voices, and was last updated 4 months, 3 weeks ago by Andre Flores.
- August 21, 2021 at 6:07 am #1173847Marc BorriesParticipant
Hello and thank you for your help,
thats what I hope to find.
My first Problem is: the Availability Search (from Motopress Hotel Booking Plugin in Divi Theme) crashed. That means: the place is still on the site, but instead of fields only code. More on https://triskele-haus.de. Maybe since the update a couple day ago, but I saw it today.
The second (maybe connected) Problem is: It is not possible to insert new Hotel Booking Elements, because in the divi elements collection they vanished.
What I’have done, to solve the problem on my own: Deactivate all plugins, reinstall Divi Theme, reinstall Hotel Booking Plugin, reinstall Hotel Booking Plugin for Divi.
I pray for your help.
MarcAugust 22, 2021 at 11:42 am #1174059Shubhanshu MohanParticipant
Even I am facing the same problem. For the only reason I used Motopress as it has the option of divi integration. But now all are waste.August 22, 2021 at 4:57 pm #1174142Erika youngParticipant
I am experiencing this issue as well. Can you please update with a solution?August 22, 2021 at 11:06 pm #1174172Timo TapaninenParticipant
The same problem here. It’s probably because of the major Divi update last week but currently this whole Hotel Booking plugin is useless.
It would be nice to know how long it takes for them to update this. If it takes days I would have to spend hours to make some other option for booking. If they get it done today or tomorrow, I could use some “Under maintenance” page for a moment.August 23, 2021 at 3:52 am #1174321Marc BorriesParticipant
Hello Timo, Erika and Shubhanshu (hope this is your first name),
all equal questions in this forum ends with a note to start a request. But no update until today. Even when the answer might be “we get problem, no solution but we working on” would be nice.
So I did the same. I started a request. And hope for more.
My request (41699). Now I`m waiting for an answer.
Maybe you should do the same.
I´m feeling with you.
Best wishes from Germany.August 23, 2021 at 11:58 am #1174547Marc BorriesParticipant
Hello to all,
I received an answer that doesn’t help me yet, but maybe you guys:
Thank you for reaching our technical support department.
Do you use the Divi builder with the Divi theme? If you do not it may cause such problems. You need to use Divi theme, Divi builder and Divi Hotel integration. You will have to replace all the Divi widgets with the Hotel booking shortcodes. You can find it all in Accommodation > Settings.
I use the Divi builder with the Divi theme, the divi integration and the hotel booking plugins – that is what I answered.
Maybe I didn’t understand the answer correctly. My english is not good. I have to use shortcodes?August 24, 2021 at 5:07 am #1174816Giovanni LangiuParticipant
I’m having same problems here. I wrote them many time but they did not answer still. They have to realease an update of the divi integration in order to get back the widgets for sure. But the customer care is veeeeeeeeeeeeeeery slow… I’m waiting since 3 daysAugust 24, 2021 at 5:12 am #1174822Vicente BaceteParticipant
I’m having same problems here. My ticket number 41660August 24, 2021 at 9:05 am #1174944Theresa MartinParticipant
Same issue here – all Hotel Booking modules added to Divi via the Divi Integration plugin have disappeared following the Divi update, therefore now just displaying code on the frontend for accommodations. My ticket number is 41738.August 24, 2021 at 12:19 pm #1175026Marc BorriesParticipant
Hello to all,
I received an answer that brings us some hope for more:
I’ve forwarded your request to our developers to test Hotel Booking with the current latest version of the Divi theme. We will notify you once we have any news.
MarcAugust 24, 2021 at 3:58 pm #1175078UPRParticipant
Same problem here!August 24, 2021 at 4:47 pm #1175083Theresa MartinParticipant
I received the exact same response a little while ago, as Marc. Yes, hopefully this will be resolved soon..August 24, 2021 at 6:37 pm #1175091UPRParticipant
Only quick fix I see at the moment is roll back to DIVI 4.9.11.
Not ideal, but works until there is a fix from MP.August 25, 2021 at 7:04 pm #1175638Marc BorriesParticipant
Hello to all,
I received an answer that brings us the solution.
We are glad to inform you that the issue caused after Divi theme update has been fixed. Please update the plugin https://wordpress.org/plugins/mphb-divi/
Thank you for your patience and understanding.
…August 25, 2021 at 7:09 pm #1175642Marc BorriesParticipant
… it works.
And so for me it’s solved.
good luck and success to everyone,
Marc (Neustrelitz, Germany)
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