elementor problem after update

  • This topic has 17 replies, 4 voices, and was last updated 4 weeks, 1 day ago by Aleksander Grynis.
Viewing 15 posts - 1 through 15 (of 18 total)
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  • #1278170
    michael buttery
    Participant

    Had to restore site from backup after update.
    Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in /home/brambles/bramblesfarmholidays.co.uk/wp-content/plugins/alpenhouse-engine/includes/elementor/elementor-widgets/image-hotspot.php:139 Stack trace: #0 /home/brambles/bramblesfarmholidays.co.uk/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): Elementor\Alpenhouse_Image_Hotspot->_register_controls() #1 /home/brambles/bramblesfarmholidays.co.uk/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 /home/brambles/bramblesfarmholidays.co.uk/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home/brambles/bramblesfarmholidays.co.uk/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home/brambles/bramblesfarmholidays.co.uk/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls() #5 /home/brambles/bramblesfarmholidays.c in /home/brambles/bramblesfarmholidays.co.uk/wp-content/plugins/alpenhouse-engine/includes/elementor/elementor-widgets/image-hotspot.php on line 139

    #1278778
    Julia Quigley
    Participant

    Yeah, same issue here. I am on the road and don’t have access to my backups. How can I get up and running again?

    #1278795
    J. Davis
    Keymaster

    Hi,

    Could you please try to downgrade Elementor following the steps from this article and let us know if the issue is fixed?

    best regards,
    J. Davis

    #1278796
    Julia Quigley
    Participant

    Downgraded Elementor back to the previous version and continue getting error on website:

    Deprecated: _register_controls is deprecated since version 3.1.0! Use Elementor\Controls_Stack::register_controls() instead. in /home2/pipestone/public_html/wp-includes/functions.php on line 5316

    Deprecated: _register_controls is deprecated since version 3.1.0! Use Elementor\Controls_Stack::register_controls() instead. in /home2/pipestone/public_html/wp-includes/functions.php on line 5316

    Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in /home2/pipestone/public_html/wp-content/plugins/campterra-engine/includes/elementor/elementor-widgets/fa5-icon.php:62 Stack trace: #0 /home2/pipestone/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): Elementor\Campterra_Engine_Font_Awesome_Icon->_register_controls() #1 /home2/pipestone/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 /home2/pipestone/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home2/pipestone/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home2/pipestone/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls() #5 /home2/pipestone/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(66): Elementor\Core\File in /home2/pipestone/public_html/wp-content/plugins/campterra-engine/includes/elementor/elementor-widgets/fa5-icon.php on line 62

    #1278797
    Julia Quigley
    Participant

    Rolled back Elementor to an even older version (3.5.6). Site is appearing again! ..seems to be working fine..

    #1278803
    michael buttery
    Participant

    Yes, the backup I used has Elementor Version 3.5.6

    #1279226
    michael buttery
    Participant

    Will we be updated as to when it is safe to update and is the problem just with Elementor or also Stratum?

    #1279785
    J. Davis
    Keymaster

    Hi Michael,

    Thank you for your reply and for the provided information. We have forwarded your cases to our developers and we will notify you once we have any news.

    best regards,
    J. Davis

    #1280664
    J. Davis
    Keymaster

    Hi,

    As for the Alpenhouse theme so this theme has been updated on March 24, 2022, and the issue should be fixed. Please make sure you have updated your Alpenhouse themes to the latest version 1.3.4 Let me know if it is helpful.

    best regards,
    J. Davis

    #1280668
    michael buttery
    Participant

    My Alpenhouse is showing version 1.3.1 Your themes are all up to date.

    #1280691
    michael buttery
    Participant

    For some reason my licence key was empty, weird and not assigned at motopress but has been live and licenced for a couple of years, have re-entered and now theme update is available.
    Updated elementor and now appears to be working ok.

    #1280752
    michael buttery
    Participant

    I was wrong, error is still there.

    #1281366
    J. Davis
    Keymaster

    Hi Michael,

    Please make sure you have updated also the plugins at Appearance > Install Plugins. Let me know if it is helpful.

    best regards,
    J. Davis

    #1281599
    michael buttery
    Participant

    Yes, I updated all plugins and had to do a restore again.
    I have submitted a ticket but am still waiting for a response
    “We’ve just received your request (48319)”

    #1282062
    J. Davis
    Keymaster

    Hi Michael,

    Thank you. We will take a closer look at this issue on your site.

    best regards,
    J. Davis

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