- This topic has 6 replies, 3 voices, and was last updated 10 months ago by Andre Flores.
- June 15, 2020 at 10:56 am #966942Jen YuanParticipant
I am stumped with these two weird issues
When I visit an accommodation on my site, for example:
The entire month of that calendar is not selectable. There is a pink highlighted date and when I inspect I see the following:
<span class=”dp1592247600000 mphb-date-cell mphb-not-available-date datepick-today datepick-highlight” title=”Not available”>15</span>
If you go to a month that doesn’t have a pink highlighted date, dates are selectable. For example, this one works:
But even this property works only for months that do not have a pink highlighted date (if you go out until Feb 2021, you can see what I mean.
Now for problem #2
Now, if I select dates and try to complete a booking, I am not able to complete the booking because the Braintree widget does not popup to collect my cc info. There is not even an error on page but when I inspect console, I see:
“Billing error. Your card number is incomplete.
(anonymous) @ mphb.min.js?ver=3.8.0:1”
[email protected]June 15, 2020 at 11:05 am #966943Jen YuanParticipant
By the way for the payment, I do have “upon confirmation” selected. Also, these two issue only happened after I installed update the motopress hotel booking plugin from 3.1 to 3.8.0. I used a backup of the plugin folder but these problems were not fixed by that. Upgrading may have impacted the database but I can’t roll that back. You can see the working (staging) site here:
[email protected]June 15, 2020 at 12:26 pm #967010Jen YuanParticipant
One last note. While in /wp-admin, I am being prompted with this:
Hotel Booking Plugin
Add “Booking Confirmation” shortcode to your “Booking Confirmed” and “Reservation Received” pages to show more details about booking or payment.
Click “Update Pages” to apply all changes automatically or skip this notice and add “Booking Confirmation” shortcode manually.
This action will replace the whole content of the pages.
“Update Pages” “Skip”
I have not done it because it sounds scary (with more change, I am afraid more will break). Nonetheless I wanted to point it out just it case it is relevant to these problems I am having.
If it helps, I can provide you with access to the website. Just let me know if you need it.June 16, 2020 at 7:14 am #967359Andre FloresModerator
I have checked your issues and it looks like like accommodation types can not be booked because of incorrect configuration: you should make sure you have rates and seasons configured properly, check this article for more details.
As for the notice you have got in your Dashboard, it looks like system pages need to be configured as well. You should make sure to select corresponding pages for Checkout and Booking Confirmed pages with [mphb_checkout] and [mphb_booking_confirmation] shortcodes respectively in pages content: https://prnt.sc/t0jwsb. You may add shortcodes to the pages manually in order to avoid loosing any other content that may be there.
If issues still persist, do not hesitate to submit a request to our Help Desk, providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.
AndreJune 16, 2020 at 8:31 am #967398Jen YuanParticipant
Hi Andre!June 16, 2020 at 9:22 am #967424Josu IbarguenParticipantThis reply has been marked as private.June 17, 2020 at 7:25 am #967782Andre FloresModeratorThis reply has been marked as private.
- You must be logged in to reply to this topic.