- This topic has 10 replies, 5 voices, and was last updated 1 month, 4 weeks ago by Sylvain Deschamps.
- April 22, 2022 at 12:51 am #1293695Unary TeamParticipant
I activate the Hotel Booking Checkout Fields extension and add the product license. Put the already existing fields (which is 10 fields) is not shown up. I want to edit and delete some of them like Zip Code (check the images:
Can you show me how to do that?April 27, 2022 at 12:12 am #1295859J. DavisKeymaster
Thanks for your question. As far as I can see you use WPML. Please try to navigate to WPML > Support > troubleshooting and click the option to Set Language Information. Then the the list of all the checkout fields again.
J. DavisJuly 10, 2022 at 6:12 pm #1327651Sylvain DeschampsParticipant
Similar issue but since I installed Loco translate, it may be the culprit but not sure if that’s related or not, any idea how to solve my problem? The fields were renamed %customer_first_name1122% so now, I have two fields with names and it’s not searchable. I guess it’s the same issue as OP but with Loco but can’t find where the problem isJuly 10, 2022 at 6:23 pm #1327652Sylvain DeschampsParticipant
I use Loco and Polylang, srryJuly 14, 2022 at 5:05 am #1329338J. DavisKeymaster
Thanks for your question. Unfortunately, the Polynag is not compatible with the Hotel Booking plugin so we recommend you to use WPML. There is also a plugin that helps the user to migrate from Polylang to WPML.
J. DavisJuly 14, 2022 at 6:15 am #1329368Sylvain DeschampsParticipant
OK, even if not supported, the default/original fields disappeared, how can I get them back??? (first name disappeared, last name, address and another one I can’t remember).July 14, 2022 at 7:17 am #1329416Sylvain DeschampsParticipant
So… I purchased WPML but my %customer_first_name% is still missing, so does address so now, if I complete a booking, I have a new field that was created, %customer_first_name1202%… I want to use the original %customer_first_name% so for now, doesn’t seem to be related to Polylang whatsoever. I already opened a support request 4 days ago, still not resolved.July 17, 2022 at 11:53 am #1330396J. DavisKeymaster
Thanks for your reply. It looks strange that the default fields were removed as there is not such a possibility yet – there is no remove/Delete option for the default fields. Additionally, there is no possibility to reset the fields and get default ones. Thus I recommend you translate the exiting First Name and Last Name fields to another language in order to be able to make a reservation on a translated version of the site. Let me know if you need our assistance in this.
J. DavisJuly 29, 2022 at 10:17 pm #1335378Ben AdamsParticipant
I have the same issue, have purchased and activated the Checkout fields extension but it’s not showing up on the site under Bookings: https://www.stylecartbookings.com.au/August 8, 2022 at 12:28 am #1338262Andre FloresModerator
Try to perform steps from this reply. Also I was unable to check your website due to “The requested URL could not be retrieved” error.
AndreAugust 8, 2022 at 10:11 am #1338570Sylvain DeschampsParticipant
Try to uninstall the checkout fields and re-install the LATEST version. It solved my problem (the latest is end of july).
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