Checkout Fields is not shown in custom checkout fields

  • This topic has 10 replies, 5 voices, and was last updated 1 month, 4 weeks ago by Sylvain Deschamps.
Viewing 11 posts - 1 through 11 (of 11 total)
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  • #1293695
    Unary Team
    Participant

    Hello,
    I activate the Hotel Booking Checkout Fields extension and add the product license. Put the already existing fields (which is 10 fields) is not shown up. I want to edit and delete some of them like Zip Code (check the images:

    https://drive.google.com/file/d/1QkE_ww5SVnMNl77qag3DaPZN8zmULCpv/view?usp=sharing

    *and*

    https://drive.google.com/file/d/1jhDdNRGj8-y9ugQHVRpTF1n4fFIIL_jH/view?usp=sharing
    )

    Can you show me how to do that?

    #1295859
    J. Davis
    Keymaster

    Hi,

    Thanks for your question. As far as I can see you use WPML. Please try to navigate to WPML > Support > troubleshooting and click the option to Set Language Information. Then the the list of all the checkout fields again.

    best regards,
    J. Davis

    #1327651
    Sylvain Deschamps
    Participant

    Similar issue but since I installed Loco translate, it may be the culprit but not sure if that’s related or not, any idea how to solve my problem? The fields were renamed %customer_first_name1122% so now, I have two fields with names and it’s not searchable. I guess it’s the same issue as OP but with Loco but can’t find where the problem is

    #1327652
    Sylvain Deschamps
    Participant

    I use Loco and Polylang, srry

    #1329338
    J. Davis
    Keymaster

    Hi Sylvain,

    Thanks for your question. Unfortunately, the Polynag is not compatible with the Hotel Booking plugin so we recommend you to use WPML. There is also a plugin that helps the user to migrate from Polylang to WPML.

    best regards.
    J. Davis

    #1329368
    Sylvain Deschamps
    Participant

    OK, even if not supported, the default/original fields disappeared, how can I get them back??? (first name disappeared, last name, address and another one I can’t remember).

    #1329416
    Sylvain Deschamps
    Participant

    So… I purchased WPML but my %customer_first_name% is still missing, so does address so now, if I complete a booking, I have a new field that was created, %customer_first_name1202%… I want to use the original %customer_first_name% so for now, doesn’t seem to be related to Polylang whatsoever. I already opened a support request 4 days ago, still not resolved.

    #1330396
    J. Davis
    Keymaster

    Hi Sylvain,

    Thanks for your reply. It looks strange that the default fields were removed as there is not such a possibility yet – there is no remove/Delete option for the default fields. Additionally, there is no possibility to reset the fields and get default ones. Thus I recommend you translate the exiting First Name and Last Name fields to another language in order to be able to make a reservation on a translated version of the site. Let me know if you need our assistance in this.

    best regards,
    J. Davis

    #1335378
    Ben Adams
    Participant

    Hi

    I have the same issue, have purchased and activated the Checkout fields extension but it’s not showing up on the site under Bookings: https://www.stylecartbookings.com.au/

    #1338262
    Andre Flores
    Moderator

    Hello Ban,

    Try to perform steps from this reply. Also I was unable to check your website due to “The requested URL could not be retrieved” error.

    Regards,
    Andre

    #1338570
    Sylvain Deschamps
    Participant

    Try to uninstall the checkout fields and re-install the LATEST version. It solved my problem (the latest is end of july).

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